Related papers: Trustera: A Live Conversation Redaction System
Protecting sensitive information is crucial in today's world of Large Language Models (LLMs) and data-driven services. One common method used to preserve privacy is by using data perturbation techniques to reduce overreaching utility of…
Organizations are increasingly sharing large volumes of sensitive Personally Identifiable Information (PII), like health records, with each other to better manage their services. Protecting PII data has become increasingly important in…
In the age of personal voice assistants, the question of privacy arises. These digital companions often lack memory of past interactions, while relying heavily on the internet for speech processing, raising privacy concerns. Modern…
Automated masking of Personally Identifiable Information (PII) is critical for privacy-preserving conversational systems. While current frontier large language models demonstrate strong PII masking capabilities, concerns about data handling…
AI chatbots have quietly become the world's most popular therapists, coaches, and confidants. Users of cloud-based LLM services are increasingly shifting from simple queries like idea generation and poem writing, to deeply personal…
Building reliable conversational AI assistants for customer-facing industries remains challenging due to noisy conversational data, fragmented knowledge, and the requirement for accurate human hand-off - particularly in domains that depend…
Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time speech recognition, transcript refinement, and entity and…
This paper describes a novel protocol for collecting speech data from subjects induced to have different degrees of trust in the skills of a conversational agent. The protocol consists of an interactive session where the subject is asked to…
Intelligent Process Automation (IPA) is an emerging technology with a primary goal to assist the knowledge worker by taking care of repetitive, routine and low-cognitive tasks. Conversational agents that can interact with users in a natural…
Eavesdropping on voice conversations presents a growing threat to personal privacy and information security. In this paper, we present RadEar, a novel RF backscatter-based system designed to enable covert voice eavesdropping through walls.…
Implicit authentication (IA) transparently authenticates users by utilizing their behavioral data sampled from various sensors. Identifying the illegitimate user through constantly analyzing current users' behavior, IA adds another layer of…
Conversational commerce, first pioneered by Apple's Siri, is the first of may applications based on always-on artificial intelligence systems that decide on its own when to interact with the environment, potentially collecting 24x7…
Using our voices to access, and interact with, online services raises concerns about the trade-offs between convenience, privacy, and security. The conflict between maintaining privacy and ensuring input authenticity has often been hindered…
Reputation systems guide our decision making both in life and work: which restaurant to eat at, which vendor to buy from, which software dependencies to use, and who or what to trust. These systems are often based on old ideas and are…
AI-mediated communication is increasingly being utilized to help facilitate interactions; however, in privacy sensitive domains, an AI mediator has the additional challenge of considering how to preserve privacy. In these contexts, a…
Many datasets contain personally identifiable information, or PII, which poses privacy risks to individuals. PII masking is commonly used to redact personal information such as names, addresses, and phone numbers from text data. Most modern…
Research has shown that trust is an essential aspect of human-computer interaction directly determining the degree to which the person is willing to use a system. An automatic prediction of the level of trust that a user has on a certain…
Voice dictation is an increasingly important text input modality. Existing systems that allow both dictation and editing-by-voice restrict their command language to flat templates invoked by trigger words. In this work, we study the…
Consumer speech recognition systems do not work as well for many people with speech diferences, such as stuttering, relative to the rest of the general population. However, what is not clear is the degree to which these systems do not work,…
Along with the rapid development of information technology, the amount of information generated at a given time far exceeds human's ability to organize, search, and manipulate without the help of automatic systems. Now a days so many tools…