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The strains associated with shift work decrease healthcare workers' well-being. However, shift schedules adapted to their individual needs can partially mitigate these problems. From a computing perspective, shift scheduling was so far…
Background. As artificial intelligence and AI-powered systems continue to grow, the role of data scientists has become essential in software development environments. Data scientists face challenges related to managing large volumes of data…
This paper focuses on the use of knowledge possessed by designers. Data collection was based on observations (by the cognitive ergonomics researcher) and simultaneous verbalisations (by the designers) in empirical studies conducted in the…
Empathy is widely recognized as a vital attribute for effective collaboration and communication in the workplace, yet developing empathic skills and fostering it among colleagues remains a challenge. This study explores the potential of a…
An important factor in developing control models for human-robot collaboration is how acceptable they are to their human partners. One such method for creating acceptable control models is to attempt to mimic human-like behaviour in robots…
System design for well-being needs an appropriate tool to help designers to determine relevant requirements that can help human well-being to flourish. Personas come as a simple yet powerful tool in the early development stage of the user…
When discussing future concerns within socio-technical systems in work contexts, we often find descriptions of missed technology development and integration. The experience of technology that fails whilst being integrated is often rooted in…
As digital technology becomes increasingly embedded in daily life, its impact on social interactions has become a critical area of study, particularly concerning cyberbullying. This meta-analysis investigates the dual role of technology in…
We present a novel longitudinal multimodal corpus of physiological and behavioral data collected from direct clinical providers in a hospital workplace. We designed the study to investigate the use of off-the-shelf wearable and…
Many recent technological advances (e.g. ChatGPT and search engines) are possible only because of massive amounts of user-generated data produced through user interactions with computing systems or scraped from the web (e.g. behavior logs,…
Software practitioners often encounter workplace unfairness, such as unequal recognition and gender bias. While the link between fairness and job satisfaction has been established in other fields, its relevance to software professionals…
'Automating the user away' has been designated as a dark pattern in literature for performing tasks without user consent or confirmation. However, limited studies have been reported on how users experience the sense of autonomy when digital…
Digital Assistants (DAs) can support workers in the workplace and beyond. However, target user needs are not fully understood, and the functions that workers would ideally want a DA to support require further study. A richer understanding…
This chapter focuses on the intersection of user experience (UX) and wellbeing in the context of content moderation. Human content moderators play a key role in protecting end users from harm by detecting, evaluating, and addressing content…
Small and medium-sized enterprises (SME) are considered more vulnerable to cyber-attacks. However, and based on SMEs characteristics, they do not adopt good cybersecurity practices. To address the SMEs security adoption problem, we are…
How intrusive does a life-saving user-monitoring application really need to be? While most previous research was focused on analyzing mental state of users from social media and smartphones, there is little effort towards protecting user…
Participatory sensing is a powerful paradigm which takes advantage of smartphones to collect and analyze data beyond the scale of what was previously possible. Given that participatory sensing systems rely completely on the users'…
Major AI ethics guidelines and laws, including the EU AI Act, call for effective human oversight, but do not define it as a distinct and developable capacity. This paper introduces human oversight as a well-being capacity, situated within…
In the context of social well-being and context awareness several eHealth applications have been focused on tracking activities, such as sleep or specific fitness habits, with the purpose of promoting physical well-being with increasing…
As generative AI technologies are pressed into service in workplace settings, current approaches to account for the contexts in which such technologies are used fall short of users' expectations and needs. This paper empirically…