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Intent detection is a critical component of task-oriented dialogue systems (TODS) which enables the identification of suitable actions to address user utterances at each dialog turn. Traditional approaches relied on computationally…

Computation and Language · Computer Science 2024-10-03 Gaurav Arora , Shreya Jain , Srujana Merugu

With the increasing research interest in dialogue response generation, there is an emerging branch formulating this task as selecting next sentences, where given the partial dialogue contexts, the goal is to determine the most probable next…

Computation and Language · Computer Science 2019-03-22 Ting-Rui Chiang , Chao-Wei Huang , Shang-Yu Su , Yun-Nung Chen

While participants in a multi-party multi-turn conversation simultaneously engage in multiple conversation topics, existing response selection methods are developed mainly focusing on a two-party single-conversation scenario. Hence, the…

Computation and Language · Computer Science 2020-10-16 Weishi Wang , Shafiq Joty , Steven C. H. Hoi

Constructing a robust dialogue system on spoken conversations bring more challenge than written conversation. In this respect, DSTC10-Track2-Task2 is proposed, which aims to build a task-oriented dialogue (TOD) system incorporating…

Computation and Language · Computer Science 2022-09-07 Janghoon Han , Joongbo Shin , Hosung Song , Hyunjik Jo , Gyeonghun Kim , Yireun Kim , Stanley Jungkyu Choi

The dialogue systems in customer services have been developed with neural models to provide users with precise answers and round-the-clock support in task-oriented conversations by detecting customer intents based on their utterances.…

Computation and Language · Computer Science 2023-10-17 Yu-Chien Tang , Wei-Yao Wang , An-Zi Yen , Wen-Chih Peng

For companies with customer service, mapping intents inside their conversational data is crucial in building applications based on natural language understanding (NLU). Nevertheless, there is no established automated technique to gather the…

Computation and Language · Computer Science 2022-08-31 Jean-Philippe Corbeil , Mia Taige Li , Hadi Abdi Ghavidel

Continual learning in task-oriented dialogue systems can allow us to add new domains and functionalities through time without incurring the high cost of a whole system retraining. In this paper, we propose a continual learning benchmark for…

Computation and Language · Computer Science 2021-01-01 Andrea Madotto , Zhaojiang Lin , Zhenpeng Zhou , Seungwhan Moon , Paul Crook , Bing Liu , Zhou Yu , Eunjoon Cho , Zhiguang Wang

Improving the effectiveness of human-robot interaction requires social robots to accurately infer human goals through robust intention understanding. This challenge is particularly critical in multimodal settings, where agents must…

Human-Computer Interaction · Computer Science 2026-04-28 Hamed Rahimi , Clemence Grislain , Adrien Jacquet Cretides , Olivier Sigaud , Mohamed Chetouani

Clustering is the task of gathering similar data samples into clusters without using any predefined labels. It has been widely studied in machine learning literature, and recent advancements in deep learning have revived interest in this…

Machine Learning · Computer Science 2023-09-04 Mohammadreza Sadeghi , Hadi Hojjati , Narges Armanfard

Recently, deep end-to-end learning has been studied for intent classification in Spoken Language Understanding (SLU). However, end-to-end models require a large amount of speech data with intent labels, and highly optimized models are…

Computation and Language · Computer Science 2024-05-27 Suyoung Kim , Jiyeon Hwang , Ho-Young Jung

The remarkable success of contrastive-learning-based multimodal models has been greatly driven by training on ever-larger datasets with expensive compute consumption. Sample selection as an alternative efficient paradigm plays an important…

Computer Vision and Pattern Recognition · Computer Science 2025-07-18 Zihua Zhao , Feng Hong , Mengxi Chen , Pengyi Chen , Benyuan Liu , Jiangchao Yao , Ya Zhang , Yanfeng Wang

User intent understanding is a crucial step in designing both conversational agents and search engines. Detecting or inferring user intent is challenging, since the user utterances or queries can be short, ambiguous, and contextually…

Information Retrieval · Computer Science 2020-07-09 Ali Ahmadvand

Intent detection with semantically similar fine-grained intents is a challenging task. To address it, we reformulate intent detection as a question-answering retrieval task by treating utterances and intent names as questions and answers.…

Computation and Language · Computer Science 2023-03-22 Asaf Yehudai , Matan Vetzler , Yosi Mass , Koren Lazar , Doron Cohen , Boaz Carmeli

Intent learning, which aims to learn users' intents for user understanding and item recommendation, has become a hot research spot in recent years. However, existing methods suffer from complex and cumbersome alternating optimization,…

Information Retrieval · Computer Science 2024-11-12 Yue Liu , Shihao Zhu , Jun Xia , Yingwei Ma , Jian Ma , Xinwang Liu , Shengju Yu , Kejun Zhang , Wenliang Zhong

With the advent of conversational assistants, like Amazon Alexa, Google Now, etc., dialogue systems are gaining a lot of traction, especially in industrial setting. These systems typically consist of Spoken Language understanding component…

Computation and Language · Computer Science 2019-07-19 Arshit Gupta , John Hewitt , Katrin Kirchhoff

Pre-trained large language models, such as ChatGPT, archive outstanding performance in various reasoning tasks without supervised training and were found to have outperformed crowdsourcing workers. Nonetheless, ChatGPT's performance in the…

Computation and Language · Computer Science 2024-02-08 Frances Yung , Mansoor Ahmad , Merel Scholman , Vera Demberg

Modeling domain intent within an evolving domain structure presents a significant challenge for domain-specific conversational recommendation systems (CRS). The conventional approach involves training an intent model using utterance-intent…

Information Retrieval · Computer Science 2025-05-06 Safikureshi Mondal , Subhasis Dasgupta , Amarnath Gupta

Intent detection is a crucial component of modern conversational systems, since accurately identifying user intent at the beginning of a conversation is essential for generating effective responses. Recent efforts have focused on studying…

Computation and Language · Computer Science 2025-09-09 Liang Zhang , Yuan Li , Shijie Zhang , Zheng Zhang , Xitong Li

Clustering is one of the most fundamental tasks in data analysis and machine learning. It is central to many data-driven applications that aim to separate the data into groups with similar patterns. Moreover, clustering is a complex…

Computer Vision and Pattern Recognition · Computer Science 2018-05-29 Elad Tzoreff , Olga Kogan , Yoni Choukroun

Recently, representation learning with contrastive learning algorithms has been successfully applied to challenging unlabeled datasets. However, these methods are unable to distinguish important features from unimportant ones under simply…

Computer Vision and Pattern Recognition · Computer Science 2024-08-12 Toshiyuki Oshima , Kentaro Takagi , Kouta Nakata