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Information technology (IT) organizations are increasing the use of agile practices, which are based on a people-centred culture alongside the software development process. Thus, it is vital to understand the social and human factors of the…
The digital transformation of work presents new opportunities to understand how informal workgroups organize around the dynamic needs of organizations, potentially in contrast to the formal, static, and idealized hierarchies depicted by org…
There is an increasing need for organizations to collaborate with internal and external partners on a global scale for creating software-based products and services. Many aspects and risks need to be addressed when setting up such global…
We are interested in the role of field user interaction data in the development of IVIS, the potentials practitioners see in analyzing this data, the concerns they share, and how this compares to companies with digital products. We…
This paper explores software's role in visual art production by examining how artists use and develop software. We conducted interviews with professional artists who were collaborating with software developers, learning software…
In this chapter, we review and discuss the transformation of AI technology in HCI/UX work and assess how AI technology will change how we do the work. We first discuss how AI can be used to enhance the result of user research and design…
Artificial intelligence (AI) presents new challenges for the user experience (UX) of products and services. Recently, practitioner-facing resources and design guidelines have become available to ease some of these challenges. However,…
Graphical User Interface (GUI) agents, powered by Large Foundation Models, have emerged as a transformative approach to automating human-computer interaction. These agents autonomously interact with digital systems or software applications…
Generative AI, i.e., the group of technologies that automatically generate visual or written content based on text prompts, has undergone a leap in complexity and become widely available within just a few years. Such technologies…
The last 30 years have seen the creation of a variety of electronic collaboration tools for science and business. Some of the best-known collaboration tools support text editing (e.g., wikis). Wikipedia's success shows that large-scale…
Recent years have seen a sharp increase in the use of open source projects by common novice users; Open Source Software (OSS) is thus no longer a reserved arena for software developers and computer gurus. Although user-centered designs are…
Background: Software engineering requires both technical skills and creative problem-solving. Blind and low-vision software professionals (BLVSPs) encounter numerous workplace challenges, including inaccessible tools and collaboration…
DevBots are automated tools that perform various tasks in order to support software development. They are a growing trend and have been used in repositories to automate repetitive tasks, as code generators, and as collaborators in eliciting…
Hybrid work settings often lack the informal communication that naturally emerges from spontaneous encounters and ambient awareness of coworkers' activities, potentially hindering team collaboration. To address this challenge, we explored…
Cloud architecture design presents significant challenges due to the necessity of clarifying ambiguous requirements and systematically addressing complex trade-offs, especially for novice engineers with limited cloud experience. While…
Augmented reality provides new possibilities to propose environments where the designers can take advantage of the physicality of the artifacts while keeping the versatility of digital environments. Mixed objects can therefore provide new…
We report findings from a case study of a large agile information systems development (ISD) organization`s sudden transformation to distributed, digital work in the context of the Covid-19 pandemic. It seeks to understand how knowledge…
Due to the multidisciplinary nature of wearable technology, the industry faces potential limitations in innovation. The wearable technology industry is still in its infancy and increased applicable use faces stagnation despite the plethora…
In social service, administrative burdens and decision-making challenges often hinder practitioners from performing effective casework. Generative AI (GenAI) offers significant potential to streamline these tasks, yet exacerbates concerns…
Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal…