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Research into community content moderation often assumes that moderation teams govern with a single, unified voice. However, recent work has found that moderators disagree with one another at modest, but concerning rates. The problem is not…
As more people flock to social media to connect with others and form virtual communities, it is important to research how members of these groups interact to understand human behavior on the Web. In response to an increase in hate speech,…
As the volume of video content online grows exponentially, the demand for moderation of unsafe videos has surpassed human capabilities, posing both operational and mental health challenges. While recent studies demonstrated the merits of…
Most platforms, including Reddit, face a dilemma when applying interventions such as subreddit bans to toxic communities -- do they risk angering their user base by proactively enforcing stricter controls on discourse or do they defer…
Though detection systems have been developed to identify obscene content such as pornography and violence, artificial intelligence is simply not good enough to fully automate this task yet. Due to the need for manual verification, social…
This paper introduces a method for detecting inappropriately targeting language in online conversations by integrating crowd and expert annotations with ChatGPT. We focus on English conversation threads from Reddit, examining comments that…
Online platforms like Reddit, Wikipedia, and Facebook are integral to modern life, enabling content creation and sharing through posts, comments, and discussions. Despite their virtual and often anonymous nature, these platforms need rules…
Despite the common use of rule-based tools for online content moderation, human moderators still spend a lot of time monitoring them to ensure that they work as intended. Based on surveys and interviews with Reddit moderators who use…
Reddit relies on volunteer moderators to enforce community rules, configure tools, and review flagged content. This labor is substantial, worth millions in unpaid effort, and increasingly hard to sustain as communities grow. While recent…
On Reddit, the moderation queue (modqueue) is a primary interface for moderators to review reported content. Despite its central role in Reddit's community-reliant moderation model, little is known about how moderators actually use it in…
Online social media has become increasingly popular in recent years due to its ease of access and ability to connect with others. One of social media's main draws is its anonymity, allowing users to share their thoughts and opinions without…
Crowdsourcing-based content moderation is a platform that hosts content moderation tasks for crowd workers to review user submissions (e.g. text, images and videos) and make decisions regarding the admissibility of the posted content, along…
Increasingly people form opinions based on information they consume on online social media. As a result, it is crucial to understand what type of content attracts people's attention on social media and drive discussions. In this paper we…
Mental health forums are online communities where people express their issues and seek help from moderators and other users. In such forums, there are often posts with severe content indicating that the user is in acute distress and there…
Online content moderation is essential for maintaining a healthy digital environment, and reliance on AI for this task continues to grow. Consider a user comment using national stereotypes to insult a politician. This example illustrates…
With increasing attention to online anti-social behaviors such as personal attacks and bigotry, it is critical to have an accurate accounting of how widespread anti-social behaviors are. In this paper, we empirically measure the prevalence…
The ability of Natural Language Processing (NLP) methods to categorize text into multiple classes has motivated their use in online content moderation tasks, such as hate speech and fake news detection. However, there is limited…
Growing amount of comments make online discussions difficult to moderate by human moderators only. Antisocial behavior is a common occurrence that often discourages other users from participating in discussion. We propose a neural network…
Content moderation practices and technologies need to change over time as requirements and community expectations shift. However, attempts to restructure existing moderation practices can be difficult, especially for platforms that rely on…
The detection of sensitive content in large datasets is crucial for ensuring that shared and analysed data is free from harmful material. However, current moderation tools, such as external APIs, suffer from limitations in customisation,…