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In this work, we provide an industry research view for approaching the design, deployment, and operation of trustworthy Artificial Intelligence (AI) inference systems. Such systems provide customers with timely, informed, and customized…

Trust in clinical artificial intelligence (AI) cannot be reduced to model accuracy, fluency of generation, or overall positive user impression. In medicine, trust must be engineered as a measurable system property grounded in evidence,…

Computation and Language · Computer Science 2026-04-30 Serhii Zabolotnii , Viktoriia Holinko , Olha Antonenko

Artificial Intelligence (AI) is increasingly employed to enhance assistive technologies, yet it can fail in various ways. We conducted a systematic literature review of research into AI-based assistive technology for persons with visual…

Human-Computer Interaction · Computer Science 2024-07-22 Zahra Ahmadi , Peter R. Lewis , Mahadeo A. Sukhai

This study explores the dynamics of trust in artificial intelligence (AI) agents, particularly large language models (LLMs), by introducing the concept of "deferred trust", a cognitive mechanism where distrust in human agents redirects…

Human-Computer Interaction · Computer Science 2025-11-24 Johan Sebastián Galindez-Acosta , Juan José Giraldo-Huertas

The increasing prevalence of Artificial Intelligence (AI) in safety-critical contexts such as air-traffic control leads to systems that are practical and efficient, and to some extent explainable to humans to be trusted and accepted. The…

Computers and Society · Computer Science 2023-06-28 Sabine Theis , Sophie Jentzsch , Fotini Deligiannaki , Charles Berro , Arne Peter Raulf , Carmen Bruder

The trustworthiness of AI applications has been the subject of recent research and is also addressed in the EU's recently adopted AI Regulation. The currently emerging foundation models in the field of text, speech and image processing…

As AI-enhanced technologies become common in a variety of domains, there is an increasing need to define and examine the trust that users have in such technologies. Given the progress in the development of AI, a correspondingly…

Artificial Intelligence · Computer Science 2022-03-25 Hyesun Choung , Prabu David , Arun Ross

This paper presents a comprehensive analysis of how AI-generated medical responses are perceived and evaluated by non-experts. A total of 300 participants gave evaluations for medical responses that were either written by a medical doctor…

Human-Computer Interaction · Computer Science 2024-08-29 Shruthi Shekar , Pat Pataranutaporn , Chethan Sarabu , Guillermo A. Cecchi , Pattie Maes

AI systems are increasingly used in high-stakes domains such as credit rating, where fairness concerns are critical. Existing fairness assessments are typically conducted by AI experts or regulators using predefined protected attributes and…

Computers and Society · Computer Science 2026-02-10 Lin Luo , Satwik Ghanta , Yuri Nakao , Mathieu Chollet , Simone Stumpf

If artificial intelligence (AI) is to be applied in safety-critical domains, its performance needs to be evaluated reliably. The present study aimed to understand how humans evaluate AI systems for person detection in automatic train…

Human-Computer Interaction · Computer Science 2025-04-04 Romy Müller

Evaluating the safety of AI Systems is a pressing concern for organizations deploying them. In addition to the societal damage done by the lack of fairness of those systems, deployers are concerned about the legal repercussions and the…

The explosion in the performance of Machine Learning (ML) and the potential of its applications are strongly encouraging us to consider its use in industrial systems, including for critical functions such as decision-making in autonomous…

Computers and Society · Computer Science 2023-11-14 François Terrier

Trustworthy clinical advice is crucial but burdensome when seeking health support from professionals. Inaccessibility and financial burdens present obstacles to obtaining professional clinical advice, even when healthcare is available.…

Human-Computer Interaction · Computer Science 2024-02-14 Delong Du , Richard Paluch , Gunnar Stevens , Claudia Müller

The trustworthiness of AI is considered essential to the adoption and application of AI systems. However, the meaning of trust varies across industry, research and policy spaces. Studies suggest that professionals who develop and use AI…

Computers and Society · Computer Science 2025-08-21 Lameck Mbangula Amugongo , Nicola J Bidwell , Joseph Mwatukange

Advances in machine learning have created new opportunities to develop artificial intelligence (AI)-based clinical decision support systems using past clinical data and improve diagnosis decisions in life-threatening illnesses such breast…

Human-Computer Interaction · Computer Science 2024-12-17 Olya Rezaeian , Onur Asan , Alparslan Emrah Bayrak

The rapid evolution of artificial intelligence (AI) systems, tools, and technologies has opened up novel, unprecedented opportunities for businesses to innovate, differentiate, and compete. However, growing concerns have emerged about the…

Human-Computer Interaction · Computer Science 2026-01-13 Nelly Elsayed

We demonstrate that users may be prone to place an inordinate amount of trust in black box algorithms that are framed as intelligent. We deploy an algorithm that purportedly assesses the positivity and negativity of a users' writing…

Human-Computer Interaction · Computer Science 2018-12-11 Aaron Springer , Victoria Hollis , Steve Whittaker

Previous research on expert advice-taking shows that humans exhibit two contradictory behaviors: on the one hand, people tend to overvalue their own opinions undervaluing the expert opinion, and on the other, people often defer to other…

Computation and Language · Computer Science 2023-10-24 Elena Sergeeva , Anastasia Sergeeva , Huiyun Tang , Kerstin Bongard-Blanchy , Peter Szolovits

Trustworthiness is a central requirement for the acceptance and success of human-centered artificial intelligence (AI). To deem an AI system as trustworthy, it is crucial to assess its behaviour and characteristics against a gold standard…

Significant digitalization of financial services in a short period of time has led to an urgent demand to have autonomous, transparent and real-time credit risk decision making systems. The traditional machine learning models are effective…

Artificial Intelligence · Computer Science 2026-01-06 Chandra Sekhar Kubam
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