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Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

Computation and Language · Computer Science 2022-01-19 Guendalina Caldarini , Sardar Jaf , Kenneth McGarry

Voice search is becoming a popular mode for interacting with search engines. As a result, research has gone into building better voice transcription engines, interfaces, and search engines that better handle inherent verbosity of queries.…

Information Retrieval · Computer Science 2013-12-17 Apoorv Narang , Srikanta Bedathur

Finding a product online can be a challenging task for users. Faceted search interfaces, often in combination with recommenders, can support users in finding a product that fits their preferences. However, those preferences are not always…

Information Retrieval · Computer Science 2023-02-14 Dagmar Kern , Wilko van Hoek , Daniel Hienert

Most online information sources are text-based and in Western Languages like English. However, many new and first time users of the Internet are in contexts with low English proficiency and are unable to access vital information online.…

Human-Computer Interaction · Computer Science 2021-11-29 Anurag Aribandi , Divyanshu Agrawal , Dipanjan Chakraborty

Query in a search engine is generally based on natural language. A query can be expressed in more than one way without changing its meaning as it depends on thinking of human being at a particular moment. Aim of the searcher is to get most…

Information Retrieval · Computer Science 2013-03-08 Raj Kishor Bisht , Ila Pant Bisht

Knowledge-aided dialogue response generation aims at augmenting chatbots with relevant external knowledge in the hope of generating more informative responses. The majority of previous work assumes that the relevant knowledge is given as…

Computation and Language · Computer Science 2023-02-21 Ante Wang , Linfeng Song , Qi Liu , Haitao Mi , Longyue Wang , Zhaopeng Tu , Jinsong Su , Dong Yu

The advent of ChatGPT, a large language model-powered chatbot, has prompted questions about its potential implications for traditional search engines. In this study, we investigate the differences in user behavior when employing search…

Artificial Intelligence · Computer Science 2023-07-04 Ruiyun Xu , Yue Feng , Hailiang Chen

With large language models (LLMs), conversational search engines shift how users retrieve information from the web by enabling natural conversations to express their search intents over multiple turns. Users' natural conversation embodies…

Human-Computer Interaction · Computer Science 2024-07-19 Hyunwoo Kim , Yoonseo Choi , Taehyun Yang , Honggu Lee , Chaneon Park , Yongju Lee , Jin Young Kim , Juho Kim

Natural Language Search (NLS) extends the capabilities of search engines that perform keyword search allowing users to issue queries in a more "natural" language. The engine tries to understand the meaning of the queries and to map the…

Conversational search systems increasingly provide source citations, yet how citation or source presentation formats influence user engagement remains unclear. We conducted a crowdsourcing user experiment with 394 participants comparing…

Human-Computer Interaction · Computer Science 2025-12-16 Jiangen He , Jiqun Liu

How can we better understand the mechanisms behind multi-turn information seeking dialogues? How can we use these insights to design a dialogue system that does not require explicit query formulation upfront as in question answering? To…

Information Retrieval · Computer Science 2020-12-08 Svitlana Vakulenko , Vadim Savenkov , Maarten de Rijke

The search of information in large text repositories has been plagued by the so-called document-query vocabulary gap, i.e. the semantic discordance between the contents in the stored document entities on the one hand and the human query on…

Information Retrieval · Computer Science 2020-04-22 Bhawani Selvaretnam , Mohammed Belkhatir

At its core, information access and seeking is an interactive process. In existing search engines, interactions are limited to a few pre-defined actions, such as "requery", "click on a document", "scrolling up/down", "going to the next…

Information Retrieval · Computer Science 2024-07-17 Mohammad Aliannejadi , Jacek Gwizdka , Hamed Zamani

Currently, personal assistant systems, run on smartphones and use natural language interfaces. However, these systems rely mostly on the web for finding information. Mobile and wearable devices can collect an enormous amount of contextual…

Human-Computer Interaction · Computer Science 2016-11-23 Reza Rawassizadeh , Chelsea Dobbins , Manouchehr Nourizadeh , Zahra Ghamchili , Michael Pazzani

Asking clarifying questions in response to search queries has been recognized as a useful technique for revealing the underlying intent of the query. Clarification has applications in retrieval systems with different interfaces, from the…

Information Retrieval · Computer Science 2020-06-02 Hamed Zamani , Bhaskar Mitra , Everest Chen , Gord Lueck , Fernando Diaz , Paul N. Bennett , Nick Craswell , Susan T. Dumais

With the large language model showing human-like logical reasoning and understanding ability, whether agents based on the large language model can simulate the interaction behavior of real users, so as to build a reliable virtual…

Information Retrieval · Computer Science 2024-03-05 Chenwei Zhang , Wenran Lu , Chunhe Ni , Hongbo Wang , Jiang Wu

A key distinguishing feature of conversational recommender systems over traditional recommender systems is their ability to elicit user preferences using natural language. Currently, the predominant approach to preference elicitation is to…

Information Retrieval · Computer Science 2025-04-09 Ivica Kostric , Krisztian Balog , Filip Radlinski

Natural language is hypothetically the best user interface for many domains. However, general models that provide an interface between natural language and any other domain still do not exist. Providing natural language interface to…

Computation and Language · Computer Science 2020-05-18 Jovan Kalajdjieski , Martina Toshevska , Frosina Stojanovska

Large language models (LLMs) provide a new way to build chatbots by accepting natural language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on naturalistic conversations while pursuing a given goal, such as…

Human-Computer Interaction · Computer Science 2024-05-08 Jing Wei , Sungdong Kim , Hyunhoon Jung , Young-Ho Kim

"Natural Language," whether spoken and attended to by humans, or processed and generated by computers, requires networked structures that reflect creative processes in semantic, syntactic, phonetic, linguistic, social, emotional, and…

Computation and Language · Computer Science 2016-06-29 Joseph Corneli , Miriam Corneli