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Large Language Models (LLMs) have created opportunities for designing chatbots that can support complex question-answering (QA) scenarios and improve news audience engagement. However, we still lack an understanding of what roles…

Human-Computer Interaction · Computer Science 2024-03-26 Md Naimul Hoque , Ayman Mahfuz , Mayukha Kindi , Naeemul Hassan

Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…

Computers and Society · Computer Science 2024-02-28 Rahime Belen Saglam , Jason R. C. Nurse , Lisa Sugiura

New chat AI applications like ChatGPT offer an advanced understanding of question context and memory across multi-step tasks, such that experiments can test its deductive reasoning. This paper proposes a multi-role and multi-step challenge,…

Artificial Intelligence · Computer Science 2023-01-05 David Noever , Forrest McKee

With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…

Computers and Society · Computer Science 2024-01-02 Kevin Wang , Jason Ramos , Ramon Lawrence

Clinical communication skills are essential for preparing healthcare professionals to provide equitable care across cultures. However, traditional training with simulated patients can be resource intensive and difficult to scale, especially…

Human-Computer Interaction · Computer Science 2025-06-16 Sandro Radovanović , Shuangyu Li

More and more users and developers are using Issue Tracking Systems (ITSs) to report issues, including bugs, feature requests, enhancement suggestions, etc. Different information, however, is gathered from users when issues are reported on…

Software Engineering · Computer Science 2019-09-04 Yuxiang Zhu , Minxue Pan , Yu Pei , Tian Zhang

In this work, we present ICEBOAT an interactive tool that enables automotive UX experts to explore how users interact with In-vehicle Information Systems. Based on large naturalistic driving data continuously collected from production line…

Human-Computer Interaction · Computer Science 2022-08-29 Patrick Ebel , Kim Julian Gülle , Christoph Lingenfelder , Andreas Vogelsang

Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…

Computers and Society · Computer Science 2025-02-11 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

This paper investigates the use of artificial intelligence chatbots for patient-specific question answering (QA) from clinical notes using several large language model (LLM) based systems: ChatGPT (versions 3.5 and 4), Google Bard, and…

Computation and Language · Computer Science 2023-06-06 Alaleh Hamidi , Kirk Roberts

Conversational agents or chatbots are widely investigated and used across different fields including healthcare, education, and marketing. Still, the development of chatbots for assisting secure coding practices is in its infancy. In this…

Human-Computer Interaction · Computer Science 2022-05-13 Catherine Tony , Mohana Balasubramanian , Nicolás E. Díaz Ferreyra , Riccardo Scandariato

Blockchain clients are fundamental software for running blockchain nodes. They provide users with various RPC (Remote Procedure Call) interfaces to interact with the blockchain. These RPC methods are expected to follow the same…

Software Engineering · Computer Science 2026-01-30 Zhijie Zhong , Yuhong Nan , Mingxi Ye , Qing Xue , Jiashui Wang , Xinlei Ying , Long Liu , Zibin Zheng

Chatbots are intelligent software built to be used as a replacement for human interaction. Existing studies typically do not provide enough support for low-resource languages like Bangla. Due to the increasing popularity of social media, we…

Computation and Language · Computer Science 2021-10-14 Fahim Shahriar Khan , Mueeze Al Mushabbir , Mohammad Sabik Irbaz , MD Abdullah Al Nasim

Rises in the number of animal abuse cases are reported around the world. While chatbots have been effective in influencing their users' perceptions and behaviors, little if any research has hitherto explored the design of chatbots that…

Human-Computer Interaction · Computer Science 2025-12-08 Jingshu Li , Aaditya Patwari , Yi-Chieh Lee

Artificial Intelligence has demonstrated its significance in software engineering through notable improvements in productivity, accuracy, collaboration, and learning outcomes. This study examines the impact of generative AI tools,…

Software Engineering · Computer Science 2024-02-23 Muhammad Waseem , Teerath Das , Aakash Ahmad , Peng Liang , Mahdi Fehmideh , Tommi Mikkonen

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

As generative AI increasingly outperforms students in producing academic writing, a critical question arises: how can we preserve the motivation, creativity, and intellectual growth of novice researchers in an age of automated academic…

Human-Computer Interaction · Computer Science 2025-10-28 Kenji Saito , Rei Tadika

Artificial Intelligence (AI) chatbots leveraging Large Language Models (LLMs) are gaining traction in healthcare for their potential to automate patient interactions and aid clinical decision-making. This study examines the reliability of…

Artificial Intelligence · Computer Science 2024-05-24 Ayesha Siddika Nipu , K M Sajjadul Islam , Praveen Madiraju

Recently, there has been a growing interest in developing AI-enabled chatbot-based symptom checker (CSC) apps in the healthcare market. CSC apps provide potential diagnoses for users and assist them with self-triaging based on Artificial…

Human-Computer Interaction · Computer Science 2021-01-14 Yue You , Xinning Gui

Bug reports contain the information developers need to triage and fix software bugs. However, unclear, incomplete, or ambiguous information may lead to delays and excessive manual effort spent on bug triage and resolution. In this paper, we…

Software Engineering · Computer Science 2025-04-29 Jagrit Acharya , Gouri Ginde

This paper investigates the capabilities of ChatGPT as an automated assistant in diverse domains, including scientific writing, mathematics, education, programming, and healthcare. We explore the potential of ChatGPT to enhance…

Human-Computer Interaction · Computer Science 2023-06-07 Amos Azaria , Rina Azoulay , Shulamit Reches