Related papers: Will Admins Cope? Decentralized Moderation in the …
Recent studies suggest that social media usage -- while linked to an increased diversity of information and perspectives for users -- has exacerbated user polarization on many issues. A popular theory for this phenomenon centers on the…
This paper investigates the shift in crowdsourcing towards self-managed enterprises of crowdworkers (SMECs), diverging from traditional platform-controlled models. It reviews the literature to understand the foundational aspects of this…
Community Notes (formerly known as Birdwatch) is the first large-scale crowdsourced content moderation initiative that was launched by X (formerly known as Twitter) in January 2021. As the Community Notes model gains momentum across other…
Data extracted from social media platforms, such as Twitter, are both large in scale and complex in nature, since they contain both unstructured text, as well as structured data, such as time stamps and interactions between users. A key…
Ever since social activity on the Internet began migrating from the wilds of the open web to the walled gardens erected by so-called platforms, debates have raged about the responsibilities that these platforms ought to bear. And yet,…
Ensuring content compliance with community guidelines is crucial for maintaining healthy online social environments. However, traditional human-based compliance checking struggles with scaling due to the increasing volume of user-generated…
Finding pertinent information is not limited to search engines. Online communities can amplify the influence of a small number of power users for the benefit of all other users. Users' information foraging in depth and breadth can be…
We tackle the challenge of topic classification of tweets in the context of analyzing a large collection of curated streams by news outlets and other organizations to deliver relevant content to users. Our approach is novel in applying…
With peak content moderation seemingly behind us, this paper revisits its punitive side. But instead of focusing on who is being (disproportionately) moderated, it focuses on the punishment itself and explores the question of how content…
Reddit relies on volunteer moderators to enforce community rules, configure tools, and review flagged content. This labor is substantial, worth millions in unpaid effort, and increasingly hard to sustain as communities grow. While recent…
Generative AI is altering how we work, learn, communicate, and participate in online communities. How might online communities be changed by generative AI? To start addressing this question, we focused on online community moderators'…
WhatsApp is one of the most widely used messaging platforms globally, with billions of users sharing information in private groups. Yet, it offers little infrastructure to support moderation and group governance. In the absence of…
The boom in social media with regard to producing and consuming information simultaneously implies the crucial role of online user influence in determining content popularity. In particular, understanding behavior variations between the…
Where do rules come from in online communities? While prior studies of online community governance in social computing have sought to characterize rules by their functions and enforcement practices, scholars have largely overlooked rule…
We are at the beginning of a shift in how content is created and exchanged over the web. While content was previously created primarily by a small set of entities, today, individual users -- empowered by devices like digital cameras and…
We present a highly effective unsupervised framework for detecting the stance of prolific Twitter users with respect to controversial topics. In particular, we use dimensionality reduction to project users onto a low-dimensional space,…
In the pursuit of bolstering user safety, social media platforms deploy active moderation strategies, including content removal and user suspension. These measures target users engaged in discussions marked by hate speech or toxicity, often…
Online memes are a powerful yet challenging medium for content moderation, often masking harmful intent behind humor, irony, or cultural symbolism. Conventional moderation systems "especially those relying on explicit text" frequently fail…
As social media has become a predominant mode of communication globally, the rise of abusive content threatens to undermine civil discourse. Recognizing the critical nature of this issue, a significant body of research has been dedicated to…
Collective, especially group-based, managerial decision making is crucial in organizations. Using an evolutionary theoretic approach to collective decision making, agent-based simulations were conducted to investigate how human collective…