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In communities with social hierarchies, fear of judgment can discourage communication. While anonymity may alleviate some social pressure, fully anonymous spaces enable toxic behavior and hide the social context that motivates people to…
This paper presents a description and evaluation of the ROC Speak system, a platform that allows ubiquitous access to communication skills training. ROC Speak (available at rocspeak.com) enables anyone to go to a website, record a video,…
Non-native speakers (NNSs) frequently encounter speaking difficulties in multilingual communication, where existing approaches have shown promise in facilitating NNSs' comprehension and participation in real-time communication. However,…
Picture a community torn over a proposed zoning law. Some are angry, others defensive, and misunderstandings abound. On social media, they broadcast insults at one another; every nuanced perspective is reduced to a viral soundbite. Yet,…
Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for the voice within the…
Data breaches have begun to take on new dimensions and their prediction is becoming of great importance to organizations. Prior work has addressed this issue mainly from a technical perspective and neglected other interfering aspects such…
Non-native English speakers (NNES) face challenges in digital workspace communication (e.g., emails, Slack messages), often inadvertently translating expressions from their native languages, which can lead to awkward or incorrect usage.…
Emotional support conversation (ESC) helps reduce people's psychological stress and provide emotional value through interactive dialogues. Due to the high cost of crowdsourcing a large ESC corpus, recent attempts use large language models…
Social sites have become extremely popular among users but have they attracted equal attention from the research community? Are they good only for simple tasks, such as tagging and poking friends? Do they present any new or interesting…
In today's modern digital world, we have a number of online Question and Answer platforms like Stack Exchange, Quora, and GFG that serve as a medium for people to communicate and help each other. In this paper, we analyzed the effectiveness…
This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within. ConvoKit provides an unified framework for representing and manipulating…
Instruments such as eye-tracking devices have contributed to understanding how users interact with screen-based search engines. However, user-system interactions in audio-only channels -- as is the case for Spoken Conversational Search…
Social communication between people and social robots has been studied extensively and found to have various notable benefits, including the enhancement of human-robot team cohesion and the development of rapport and trust. However, the…
In recent years, public discourse has blamed digital technologies for making people feel "alone together," distracting us from engaging with one another, even when we are interacting in-person. We argue that in order to design technologies…
Many barriers exist when new members join a research community, including impostor syndrome. These barriers can be especially challenging for undergraduate students who are new to research. In our work, we explore how the use of social…
Research interest on Online Social Networks (OSNs), has increased dramatically over the last decade, mainly because online networks provide a vast source of social information. Graph structure, user connections, growth, information exposure…
In enterprise organizations, data-driven decision making processes include the use of business intelligence dashboards and collaborative deliberation on communication platforms such as Slack. However, apart from those in data analyst roles,…
Public speaking anxiety affects many individuals, yet opportunities for real-world practice remain limited. This study explores how augmented reality (AR) can provide an accessible training environment for public speaking. Drawing from…
In our everyday life, we intuitively use space to regulate our social interactions. When we want to talk to someone, we approach them; if someone joins the conversation, we adjust our bodies to make space for them. In contrast, devices are…
Robots' acceptability among humans and their sociability can be significantly enhanced by incorporating human-like reactions. Humans can react to environmental events very quickly and without thinking. An instance where humans show natural…