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Data mining has been widely used to identify potential customers for a new product or service. In this article is done a study of previous work relating to the application of data mining methodologies for software projects, specifically for…

Computers and Society · Computer Science 2016-09-06 Jorge Luis Rivero Pérez , Yaimara Peñate Santana , Pedro Harenton Martínez López

In recent years, one of the major challenges for financial institutions is the retention of their customers using new methodologies of reliable and profitable segmentation. In the field of banking, the approach of offering all of the…

Machine Learning · Computer Science 2020-08-21 Musadig Aliyev , Elvin Ahmadov , Habil Gadirli , Arzu Mammadova , Emin Alasgarov

The telecommunications industry is highly competitive, which means that the mobile providers need a business intelligence model that can be used to achieve an optimal level of churners, as well as a minimal level of cost in marketing…

Computers and Society · Computer Science 2017-02-09 Cormac Dullaghan , Eleni Rozaki

Business Processes, i.e., a set of coordinated tasks and activities to achieve a business goal, and their continuous improvements are key to the operation of any organization. In banking, business processes are increasingly dynamic as…

Computers and Society · Computer Science 2020-09-30 Shahabodin Khadivi Zand

In sales and marketing, customer segmentation is an important tool for formulating strategies for customer treatment and supply chain management. Most segmentation implementations rely on limited criteria, such as recency, frequency, and…

Machine Learning · Computer Science 2026-05-19 Muhammad Raees , Konstantinos Papangelis , Vassilis Javed Khan

In recent years, data mining technologies have been well applied to many domains, including e-commerce. In customer relationship management (CRM), the RFM analysis model is one of the most effective approaches to increase the profits of…

Databases · Computer Science 2024-11-11 Yanxin Zheng , Wensheng Gan , Zefeng Chen , Pinlyu Zhou , Philippe Fournier-Viger

Classification and patterns extraction from customer data is very important for business support and decision making. Timely identification of newly emerging trends is very important in business process. Large companies are having huge…

Databases · Computer Science 2011-12-13 Dr. Sankar Rajagopal

Leveraging the power of increasing amounts of data to analyze customer base for attracting and retaining the most valuable customers is a major problem facing companies in this information age. Data mining technologies extract hidden…

Machine Learning · Computer Science 2012-01-10 Siavash Emtiyaz , MohammadReza Keyvanpour

The present article proposes a graph-based approach to customer segmentation, combining the RFM analysis with the classical optimization max-$k$-cut problem. We consider each customer as a vertex of a weighted graph, and the edge weights…

Optimization and Control · Mathematics 2025-05-14 André Luiz Corrêa Vianna Filho , Leonardo de Lima , Mariana Kleina

In today's competitive scenario in corporate world, "Customer Retention" strategy in Customer Relationship Management (CRM) is an increasingly pressed issue. Data mining techniques play a vital role in better CRM. This paper attempts to…

Databases · Computer Science 2012-05-08 Md. Rashid Farooqi , Khalid Raza

In online retail, customer acquisition typically incurs higher costs than customer retention, motivating firms to invest in churn analytics. However, many contemporary churn models operate as opaque black boxes, limiting insight into the…

Artificial Intelligence · Computer Science 2026-04-07 Indrajith Ekanayake , Sanjula De Alwis

Recently, peoples awareness of online purchases has significantly risen. This has given rise to online retail platforms and the need for a better understanding of customer purchasing behaviour. Retail companies are pressed with the need to…

Machine Learning · Computer Science 2024-02-07 Jeen Mary John , Olamilekan Shobayo , Bayode Ogunleye

For a successful business, engaging in an effective campaign is a key task for marketers. Most previous studies used various mathematical models to segment customers without considering the correlation between customer segmentation and a…

Information Retrieval · Computer Science 2020-10-26 Kunal Sawarkar , Sanket Jain

A potential objective of every financial organization is to retain existing customers and attain new prospective customers for long-term. The economic behaviour of customer and the nature of the organization are controlled by a prescribed…

Computers and Society · Computer Science 2015-04-09 Md. Rafiqul Islam , Md. Ahsan Habib

Predictive modeling and time-pattern analysis are increasingly critical in this swiftly shifting retail environment to improve operational efficiency and informed decision-making. This paper reports a comprehensive application of…

Computational Engineering, Finance, and Science · Computer Science 2024-10-08 Sri Darshan M , Jaisachin B , NithinRaj N

Marketing is one of the high-cost activities for any online platform. With the increase in the number of customers, it is crucial to understand customers based on their dynamic behaviors to design effective marketing strategies. Customer…

Machine Learning · Computer Science 2024-04-29 Anurag Kumar Pandey , Anil Goyal , Nikhil Sikka

The application of data mining technique has been widely applied in different business areas such as health, education and finance for the purpose of data analysis and then to support and maximizes the organizations customer satisfaction in…

Computers and Society · Computer Science 2017-07-03 Belete Biazen Bezabeh

Recommender systems apply data mining techniques and prediction algorithms to predict users' interest on information, products and services among the tremendous amount of available items. The vast growth of information on the Internet as…

Information Retrieval · Computer Science 2016-11-25 Dhoha Almazro , Ghadeer Shahatah , Lamia Albdulkarim , Mona Kherees , Romy Martinez , William Nzoukou

Predicting user response is one of the core machine learning tasks in computational advertising. Field-aware Factorization Machines (FFM) have recently been established as a state-of-the-art method for that problem and in particular won two…

Machine Learning · Computer Science 2017-02-24 Yuchin Juan , Damien Lefortier , Olivier Chapelle

A simple advertising strategy that can be used to help increase sales of a product is to mail out special offers to selected potential customers. Because there is a cost associated with sending each offer, the optimal mailing strategy…

Artificial Intelligence · Computer Science 2013-01-18 David Maxwell Chickering , David Heckerman
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