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Business process simulation (BPS) is a key tool for analyzing and optimizing organizational workflows, supporting decision-making by estimating the impact of process changes. The reliability of such estimates depends on the ability of a BPS…
Process simulation is gaining attention for its ability to assess potential performance improvements and risks associated with business process changes. The existing literature presents various techniques, generally grounded in process…
As Generative Artificial Intelligence (GenAI) technologies evolve at an unprecedented rate, global governance approaches struggle to keep pace with the technology, highlighting a critical issue in the governance adaptation of significant…
Achieving the UN Sustainable Development Goals (SDGs) demands adequate levels of awareness and actions to address sustainability challenges. Software systems will play an important role in moving towards these targets. Sustainability skills…
To understand and explain process behaviour we need to be able to see it, and decide its significance, i.e. be able to tell a story about its behaviours. This paper describes a few of the modelling challenges that underlie monitoring and…
Evolving a software process model without a retrospective and, in consequence, without an understanding of the process evolution, can lead to severe problems for the software development organization, e.g., inefficient performance as a…
The introduction of Information and Communication Technologies (ICT) into public administrations has been radically changing the way organizations cooperate and, more generally, the way to think about business processes over organizational…
The growing complexity and sophistication of the organizational information systems, and hospital ones particularly, render difficult their comprehension and, consequently, the implementation of control mechanisms that may assure, at all…
The ongoing process of smart grid digitalisation is increasing the volume of automated information exchange across distributed energy systems. This has driven the development of new information and data models when existing models fail to…
There has been a significant amount of research into spreadsheets over the last two decades. Errors in spreadsheets are well documented. Once used mainly for simple functions such as logging, tracking and totalling information, spreadsheets…
Facing an environment increasingly complex, uncertain and changing, even in crisis, organizations are driven to be agile in order to survive. Agility, at the core heart of business strategy, represents the ability to grow in a competitive…
The burgeoning integration of Artificial Intelligence (AI) into Environmental, Social, and Governance (ESG) initiatives within the financial sector represents a paradigm shift towards more sus-tainable and equitable financial practices.…
Process mining has gained traction over the past decade and an impressive body of research has resulted in the introduction of a variety of process mining approaches measuring process performance. Having this set of techniques available,…
Process mining allows analysts to exploit logs of historical executions of business processes to extract insights regarding the actual performance of these processes. One of the most widely studied process mining operations is automated…
Public confidence in democratic institutions has declined across many OECD countries over recent decades, while political participation and policy influence remain unevenly distributed across socioeconomic groups. Concurrently, democratic…
Information Systems security cannot be fully apprehended if the user lacks the required knowledge and skills to effectively apply the safeguard measures. Knowledge and skills enhance one's self-efficacy. Individual self-efficacy is an…
Information exploration tasks are inherently complex, ill-structured, and involve sequences of actions usually spread over many sessions. When exploring a dataset, users tend to experiment higher degrees of uncertainty, mostly raised by…
Despite the increasing maturity of model-driven software development (MDD), some research challenges remain open in the field of information systems (IS). For instance, there is a need to improve modelling techniques so that they cover…
Process mining techniques help to improve processes using event data. Such data are widely available in information systems. However, they often contain highly sensitive information. For example, healthcare information systems record event…
With the advent of digital transformation, organisations are increasingly generating large volumes of data through the execution of various processes across disparate systems. By integrating data from these heterogeneous sources, it becomes…