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The fundamental principles, potential applications, and ethical concerns of ChatGPT are analyzed and discussed in this study. Since ChatGPT emerged, it has gained a rapidly growing popularity, with more than 600 million users today. The…
Human trust in social robots is a complex attitude based on cognitive and emotional evaluations, as well as a behavior, like task delegation. While previous research explored the features of robots that influence overall trust attitude, it…
Despite recent advances in Artificial Intelligence, the use of chatbot technology in customer service continues to face adoption hurdles. This paper explores reasons for these adoption hurdles and tests several service design levers to…
As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engagement opportunities of public service chatbots, using a 311…
For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent's behavior and increase user engagement…
AI chatbots are an emerging security attack vector, vulnerable to threats such as prompt injection, and rogue chatbot creation. When deployed in domains such as corporate security policy, they could be weaponized to deliver guidance that…
Recent advances in artificial intelligence (AI) and robotics have drawn attention to the need for AI systems and robots to be understandable to human users. The explainable AI (XAI) and explainable robots literature aims to enhance human…
A significant challenge to measuring human-automation trust is the amount of construct proliferation, models, and questionnaires with highly variable validation. However, all agree that trust is a crucial element of technological…
Chatbots are software typically embedded in Web and Mobile applications designed to assist the user in a plethora of activities, from chit-chatting to task completion. They enable diverse forms of interactions, like text and voice commands.…
As more and more social robots are being used for collaborative activities with humans, it is crucial to investigate mechanisms to facilitate trust in the human-robot interaction. One such mechanism is humour: it has been shown to increase…
In the rapidly evolving landscape of Human-Robot Collaboration (HRC), effective communication between humans and robots is crucial for complex task execution. Traditional request-response systems often lack naturalness and may hinder…
Human trust plays a crucial role in the effectiveness of human-robot collaboration. Despite its significance, the development and maintenance of an optimal trust level are obstructed by the complex nature of influencing factors and their…
Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven…
Artificial Intelligence has demonstrated its significance in software engineering through notable improvements in productivity, accuracy, collaboration, and learning outcomes. This study examines the impact of generative AI tools,…
Strategies are necessary to mitigate the impact of unexpected behavior in collaborative robotics, and research to develop solutions is lacking. Our aim here was to explore the benefits of an affective interaction, as opposed to a more…
In this paper, we identify challenges in children's current information retrieval process, and propose conversational robots as an opportunity to ease this process in a responsible way. Tools children currently use in this process, such as…
Integrating generative AI such as Large Language Models into social robots has improved their ability to engage in natural, human-like communication. This study presents a method to examine their persuasive capabilities. We designed an…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…
In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. Dialogue systems are increasingly being designed to move beyond just imitating conversation and also…
Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational…