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Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Information Retrieval · Computer Science 2026-01-12 Muhammad Mufti , Omar Hammad , Mahfuzur Rahman

A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…

Computation and Language · Computer Science 2020-06-02 Pengyuan Li , Lei Huang , Guang-jie Ren

There has been substantial progress in summarization research enabled by the availability of novel, often large-scale, datasets and recent advances on neural network-based approaches. However, manual evaluation of the system generated…

Computation and Language · Computer Science 2019-06-05 Hardy , Shashi Narayan , Andreas Vlachos

Customer reviews are vital for making purchasing decisions in the Information Age. Such reviews can be automatically summarized to provide the user with an overview of opinions. In this tutorial, we present various aspects of opinion…

Computation and Language · Computer Science 2022-06-06 Reinald Kim Amplayo , Arthur Bražinskas , Yoshi Suhara , Xiaolan Wang , Bing Liu

Product review nowadays has become an important source of information, not only for customers to find opinions about products easily and share their reviews with peers, but also for product manufacturers to get feedback on their products.…

Computation and Language · Computer Science 2011-10-10 Duy Khang Ly , Kazunari Sugiyama , Ziheng Lin , Min-Yen Kan

E-Commerce (EC) websites provide a large amount of useful information that exceed human cognitive processing ability. In order to help customers in comparing alternatives when buying a product, previous studies designed opinion…

Computation and Language · Computer Science 2023-12-25 Alhassan Mabrouk , Rebeca P. Díaz-Redondo , Mohammed Kayed

Opinion summarization is the automatic creation of text reflecting subjective information expressed in multiple documents, such as user reviews of a product. The task is practically important and has attracted a lot of attention. However,…

Machine Learning · Computer Science 2020-10-13 Arthur Bražinskas , Mirella Lapata , Ivan Titov

This research set out to identify and structure from online reviews the words and expressions related to customers' likes and dislikes to guide product development. Previous methods were mainly focused on product features. However,…

Computation and Language · Computer Science 2020-01-14 Tianjun Hou , Bernard Yannou , Yann Leroy , Emilie Poirson

Opinion summarization is the task of automatically generating summaries for a set of reviews about a specific target (e.g., a movie or a product). Since the number of reviews for each target can be prohibitively large, neural network-based…

Computation and Language · Computer Science 2021-01-25 Reinald Kim Amplayo , Mirella Lapata

Product reviews significantly influence purchasing decisions on e-commerce platforms. However, the sheer volume of reviews can overwhelm users, obscuring the information most relevant to their specific needs. Current e-commerce…

Artificial Intelligence · Computer Science 2026-05-08 Millend Roy , Agostino Capponi , Vineet Goyal

Acquiring accurate summarization and sentiment from user reviews is an essential component of modern e-commerce platforms. Review summarization aims at generating a concise summary that describes the key opinions and sentiment of a review,…

Computation and Language · Computer Science 2021-02-03 Hou Pong Chan , Wang Chen , Irwin King

The application and usage of opinion mining, especially for business intelligence, product recommendation, targeted marketing etc. have fascinated many research attentions around the globe. Various research efforts attempted to mine…

Information Retrieval · Computer Science 2015-07-30 Ahmad Kamal

We present a novel summarization framework for reviews of products and services by selecting informative and concise text segments from the reviews. Our method consists of two major steps. First, we identify five frequently occurring…

Information Retrieval · Computer Science 2012-11-26 Trung V. Nguyen , Alice H. Oh

Product reviews summarization is a type of Multi-Document Summarization (MDS) task in which the summarized document sets are often far larger than in traditional MDS (up to tens of thousands of reviews). We highlight this difference and…

Computation and Language · Computer Science 2020-07-23 Ori Shapira , Ran Levy

Sentiment analysis provides a useful overview of customer review contents. Many review websites allow a user to enter a summary in addition to a full review. Intuitively, summary information may give additional benefit for review sentiment…

Computation and Language · Computer Science 2020-10-30 Sen Yang , Leyang Cui , Jun Xie , Yue Zhang

Opinion summarization has been traditionally approached with unsupervised, weakly-supervised and few-shot learning techniques. In this work, we collect a large dataset of summaries paired with user reviews for over 31,000 products, enabling…

Computation and Language · Computer Science 2021-09-10 Arthur Bražinskas , Mirella Lapata , Ivan Titov

Recently, recommender systems have been able to emit substantially improved recommendations by leveraging user-provided reviews. Existing methods typically merge all reviews of a given user or item into a long document, and then process…

Information Retrieval · Computer Science 2020-01-14 Xin Dong , Jingchao Ni , Wei Cheng , Zhengzhang Chen , Bo Zong , Dongjin Song , Yanchi Liu , Haifeng Chen , Gerard de Melo

Summarization is a way to represent same information in concise way with equal sense. This can be categorized in two type Abstractive and Extractive type. Our work is focused around Extractive summarization. A generic approach to extractive…

Information Retrieval · Computer Science 2017-05-19 Chandra Shekhar Yadav , Aditi Sharan

Opinion summarization is the task of automatically creating summaries that reflect subjective information expressed in multiple documents, such as product reviews. While the majority of previous work has focused on the extractive setting,…

Computation and Language · Computer Science 2020-04-21 Arthur Bražinskas , Mirella Lapata , Ivan Titov

Existing multi-document summarization approaches produce a uniform summary for all users without considering individuals' interests, which is highly impractical. Making a user-specific summary is a challenging task as it requires: i)…

Information Retrieval · Computer Science 2024-08-15 Samira Ghodratnama , Mehrdad Zakershahrak
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