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Assessing communication and collaboration at scale depends on a labor-intensive task of coding communication data into categories according to different frameworks. Prior research has established that ChatGPT can be directly instructed with…

Computation and Language · Computer Science 2026-05-19 Jiangang Hao , Wenju Cui , Patrick Kyllonen , Emily Kerzabi

Humans can be notoriously imperfect evaluators. They are often biased, unreliable, and unfit to define "ground truth." Yet, given the surging need to produce large amounts of training data in educational applications using AI, traditional…

Artificial Intelligence · Computer Science 2025-08-04 Danielle R. Thomas , Conrad Borchers , Kenneth R. Koedinger

As generative large model capabilities advance, safety concerns become more pronounced in their outputs. To ensure the sustainable growth of the AI ecosystem, it's imperative to undertake a holistic evaluation and refinement of associated…

Artificial Intelligence · Computer Science 2023-12-01 Jiawen Deng , Jiale Cheng , Hao Sun , Zhexin Zhang , Minlie Huang

Automatically evaluating text-based, non-task-oriented dialogue systems (i.e., `chatbots') remains an open problem. Previous approaches have suffered challenges ranging from poor correlation with human judgment to poor generalization and…

Computation and Language · Computer Science 2021-04-14 Ian Berlot-Attwell , Frank Rudzicz

There are obvious benefits to integrating generative AI (artificial intelligence) into language learning and teaching. Those include using AI as a language tutor, creating learning materials, or assessing learner output. However, due to how…

Computation and Language · Computer Science 2024-10-21 Robert Godwin-Jones`

Generating diverse and relevant questions over text is a task with widespread applications. We argue that commonly-used evaluation metrics such as BLEU and METEOR are not suitable for this task due to the inherent diversity of reference…

Computation and Language · Computer Science 2020-08-18 Michael Sejr Schlichtkrull , Weiwei Cheng

Interactive chat systems that build on artificial intelligence frameworks are increasingly ubiquitous and embedded into search engines, Web browsers, and operating systems, or are available on websites and apps. Researcher efforts have…

Computers and Society · Computer Science 2026-05-26 Katherine M. FitzGerald , Michelle Riedlinger , Axel Bruns , Stephen Harrington , Timothy Graham , Daniel Angus

Appraisal theories suggest that emotions arise from subjective evaluations of events, referred to as appraisals. The taxonomy of appraisals is quite diverse, and they are usually given ratings on a Likert scale to be annotated in an…

Computation and Language · Computer Science 2025-03-25 Deniss Ruder , Andero Uusberg , Kairit Sirts

Generative AI systems such as ChatGPT have a disruptive effect on learning and assessment. Computer science requires practice to develop skills in problem solving and programming that are traditionally developed using assignments.…

Computers and Society · Computer Science 2023-11-29 Kevin Wang , Seth Akins , Abdallah Mohammed , Ramon Lawrence

Recent progress on neural approaches for language processing has triggered a resurgence of interest on building intelligent open-domain chatbots. However, even the state-of-the-art neural chatbots cannot produce satisfying responses for…

Computation and Language · Computer Science 2022-08-10 Behnam Hedayatnia , Di Jin , Yang Liu , Dilek Hakkani-Tur

Recent evidence, both in the lab and in the wild, suggests that the use of generative artificial intelligence reduces the diversity of content produced. The use of the same or similar AI models appears to lead to more homogeneous behavior.…

Computer Science and Game Theory · Computer Science 2025-10-20 Manish Raghavan

This study evaluates the effectiveness of ChatGPT, an advanced AI model for natural language processing, in identifying targeting and inappropriate language in online comments. With the increasing challenge of moderating vast volumes of…

Computation and Language · Computer Science 2025-05-29 Barbarestani Baran , Maks Isa , Vossen Piek

Crowdsourcing has been the prevalent paradigm for creating natural language understanding datasets in recent years. A common crowdsourcing practice is to recruit a small number of high-quality workers, and have them massively generate…

Computation and Language · Computer Science 2019-08-29 Mor Geva , Yoav Goldberg , Jonathan Berant

Social anxiety (SA) has become increasingly prevalent. Traditional coping strategies often face accessibility challenges. Generative AI (GenAI), known for their knowledgeable and conversational capabilities, are emerging as alternative…

Human-Computer Interaction · Computer Science 2025-01-28 Yimeng Wang , Yinzhou Wang , Kelly Crace , Yixuan Zhang

Generative AI has the potential to enhance education by providing personalized feedback to students at scale. Recent work has proposed techniques to improve AI-generated programming hints and has evaluated their performance based on…

Computers and Society · Computer Science 2025-09-04 Tung Phung , Mengyan Wu , Heeryung Choi , Gustavo Soares , Sumit Gulwani , Adish Singla , Christopher Brooks

Multi-agent AI systems can be used for simulating collective decision-making in scientific and practical applications. They can also be used to introduce a diverse group discussion step in chatbot pipelines, enhancing the cultural…

Artificial Intelligence · Computer Science 2024-08-16 Razan Baltaji , Babak Hemmatian , Lav R. Varshney

This paper proposes dialogue as a method for evaluating generative AI tools for culturally-situated creative practice, that recognizes the socially situated nature of art. Drawing on sociologist Howard Becker's concept of Art Worlds, this…

Computers and Society · Computer Science 2024-12-19 Rida Qadri , Piotr Mirowski , Aroussiak Gabriellan , Farbod Mehr , Huma Gupta , Pamela Karimi , Remi Denton

We study conversational dialog in which there are many possible responses to a given history. We present the MultiTalk Dataset, a corpus of over 320,000 sentences of written conversational dialog that balances a high branching factor (10)…

Computation and Language · Computer Science 2021-02-03 Yao Dou , Maxwell Forbes , Ari Holtzman , Yejin Choi

Large language models are increasingly capable of generating fluent-appearing text with relatively little task-specific supervision. But can these models accurately explain classification decisions? We consider the task of generating…

Computation and Language · Computer Science 2022-05-06 Sarah Wiegreffe , Jack Hessel , Swabha Swayamdipta , Mark Riedl , Yejin Choi

When humans judge the affective content of texts, they also implicitly assess the correctness of such judgment, that is, their confidence. We hypothesize that people's (in)confidence that they performed well in an annotation task leads to…

Computation and Language · Computer Science 2021-03-03 Enrica Troiano , Sebastian Padó , Roman Klinger