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Due to strong capabilities in conducting fluent, multi-turn conversations with users, Large Language Models (LLMs) have the potential to further improve the performance of Conversational Recommender System (CRS). Unlike the aimless…
Semantic frame parsing is a crucial component in spoken language understanding (SLU) to build spoken dialog systems. It has two main tasks: intent detection and slot filling. Although state-of-the-art approaches showed good results, they…
Integrating autonomous and adaptive behavior into software-intensive systems presents significant challenges for software development, as uncertainties in the environment or decision-making processes must be explicitly captured. These…
Reward-driven proactive dialogue agents require precise estimation of user satisfaction as an intrinsic reward signal to determine optimal interaction strategies. Specifically, this framework triggers clarification questions when detecting…
Specifying and implementing flexible human-computer dialogs, such as those used in kiosks and smart phone apps, is challenging because of the numerous and varied directions in which each user might steer a dialog. The objective of this…
This paper reports on the scalability of the answer extraction system ExtrAns. An answer extraction system locates the exact phrases in the documents that contain the explicit answers to the user queries. Answer extraction systems are…
Large language models show potential in task-oriented dialogue systems, yet existing training methods often rely on token-level likelihood or preference optimization, which poorly align with long-horizon task success. To address this, we…
The conversational recommendation system (CRS) has been criticized regarding its user experience in real-world scenarios, despite recent significant progress achieved in academia. Existing evaluation protocols for CRS may prioritize…
Perceiving multi-modal information and fulfilling dialogues with humans is a long-term goal of artificial intelligence. Pre-training is commonly regarded as an effective approach for multi-modal dialogue. However, due to the limited…
Recommender Systems (RS) play an integral role in enhancing user experiences by providing personalized item suggestions. This survey reviews the progress in RS inclusively from 2017 to 2024, effectively connecting theoretical advances with…
Dialogue state tracking (DST) is a crucial module in dialogue management. It is usually cast as a supervised training problem, which is not convenient for on-line optimization. In this paper, a novel companion teaching based deep…
This paper addresses the problem of automatic speech recognition (ASR) error detection and their use for improving spoken language understanding (SLU) systems. In this study, the SLU task consists in automatically extracting, from ASR…
Spoken language understanding (SLU), which is a core component of the task-oriented dialogue system, has made substantial progress in the research of single-turn dialogue. However, the performance in multi-turn dialogue is still not…
Goal oriented dialogue systems have become a prominent customer-care interaction channel for most businesses. However, not all interactions are smooth, and customer intent misunderstanding is a major cause of dialogue failure. We show that…
Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. To develop an effective CRS, the support of high-quality datasets is essential. Existing CRS datasets mainly focus on…
Human cognition of new concepts is inherently a streaming process: we continuously recognize new objects or identities and update our memories over time. However, current multimodal personalization methods are largely limited to static…
Different people have different habits of describing their intents in conversations. Some people tend to deliberate their intents in several successive utterances, i.e., they use several consistent messages for readability instead of a long…
User preferences for automated assistance often vary widely, depending on the situation, and quality or presentation of help. Developing effectivemodels to learn individual preferences online requires domain models that associate…
Automatic Speech Recognition (ASR) is increasingly used in applications involving child speech, such as language learning and literacy acquisition. However, the effectiveness of such applications is limited by high ASR error rates. The…
The traditional Dialogue State Tracking (DST) problem aims to track user preferences and intents in user-agent conversations. While sufficient for task-oriented dialogue systems supporting narrow domain applications, the advent of Large…