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E-commerce operations are essentially online, with customer orders arriving dynamically. However, very little is known about the performance of online policies for warehousing with respect to optimality, particularly for order picking and…
This study examines the dynamics of customer behavior with trial and return options in omnichannel retailing, where retailers face challenges in integrating physical and online stores. Recently, major retailers have begun offering customers…
This paper examines the use of in-store customers as delivery couriers in a centralized crowd-shipping system, targeting the growing need for efficient last-mile delivery in urban areas. We consider a brick-and-mortar retail setting where…
Order picking is a pivotal operation in warehouses that directly impacts overall efficiency and profitability. This study addresses the dynamic order picking problem, a significant concern in modern warehouse management, where real-time…
In this paper, we extend the model of Gao and Su (2016) and consider an omnichannel strategy in which inventory can be replenished when a retailer sells only in physical stores. With "buy-online-and-pick-up-in-store" (BOPS) having been…
The Mixed-Shelves Picker Routing Problem (MSPRP) is a fundamental challenge in warehouse logistics, where pickers must navigate a mixed-shelves environment to retrieve SKUs efficiently. Traditional heuristics and optimization-based…
Omnichannel retailing, a new form of distribution system, seamlessly integrates the Internet and physical stores. This study considers the pricing and fulfillment strategies of a retailer that has two sales channels: online and one physical…
The rapid growth of online retail and e-commerce has made effective and efficient Vehicle Routing Problem (VRP) solutions essential. To meet rising demand, companies are adding more depots, which changes the VRP problem to a complex…
We consider assortment and inventory planning problems with dynamic stockout-based substitution effects, and without replenishment, in two different settings: (1) Customers can see all available products when they arrive, a typical scenario…
The rapid proliferation of omnichannel retail strategies has fundamentally transformed store replenishment operations in uncertain supply chain environments. With retail stores increasingly acting as hybrid fulfillment centers, pooled…
The traveling purchaser problem (TPP) is an important combinatorial optimization problem with broad applications. Due to the coupling between routing and purchasing, existing works on TPPs commonly address route construction and purchase…
In picker-to-parts warehouses, order picking is a cost- and labor-intensive operation that must be designed efficiently. It comprises the construction of order batches and the associated order picker routes, and the assignment and…
In this paper, we study a courier dispatching problem (CDP) raised from an online pickup-service platform of Alibaba. The CDP aims to assign a set of couriers to serve pickup requests with stochastic spatial and temporal arrival rate among…
Product ranking is the core problem for revenue-maximizing online retailers. To design proper product ranking algorithms, various consumer choice models are proposed to characterize the consumers' behaviors when they are provided with a…
In order for an e-commerce platform to maximize its revenue, it must recommend customers items they are most likely to purchase. However, the company often has business constraints on these items, such as the number of each item in stock.…
Order picking is the problem of collecting a set of products in a warehouse in a minimum amount of time. It is currently a major bottleneck in supply-chain because of its cost in time and labor force. This article presents two exact and…
E-commerce with major online retailers is changing the way people consume. The goal of increasing delivery speed while remaining cost-effective poses significant new challenges for supply chains as they race to satisfy the growing and…
Ride-hailing services, such as Didi Chuxing, Lyft, and Uber, arrange thousands of cars to meet ride requests throughout the day. We consider a Markov decision process (MDP) model of a ride-hailing service system, framing it as a…
We consider a multi-retailer supply chain where each retailer can dynamically choose when to share information (e.g., local inventory levels or demand observations) with other retailers, incurring a communication cost for each sharing…
Strategic product placement can have a strong influence on customer purchase behavior in physical stores as well as online platforms. Motivated by this, we consider the problem of optimizing the placement of substitutable products in…