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With the astounding progress in (generative) artificial intelligence (AI), there has been significant public discourse regarding regulation and ethics of the technology. Is it sufficient when humans discuss this with other humans? Or, given…
In this position paper, I argue that the best way to help and protect humans using AI technology is to make them aware of the intrinsic limitations and problems of AI algorithms. To accomplish this, I suggest three ethical guidelines to be…
As AI hype continues to grow, organizations face pressure to broadcast or downplay purported AI initiatives - even when contrary to truth. This paper introduces AI-washing as overstating (deceptive boasting) or understating (deceptive…
It is curious that AI increasingly outperforms human decision makers, yet much of the public distrusts AI to make decisions affecting their lives. In this paper we explore a novel theory that may explain one reason for this. We propose that…
Artificial Intelligence (AI) technology epitomizes the complex challenges posed by human-made artifacts, particularly those widely integrated into society and exerting significant influence, highlighting potential benefits and their…
Have you ever read a blog or social media post and suspected that it was written--at least in part--by artificial intelligence (AI)? While transparently acknowledging contributors to writing is generally valued, why some writers choose to…
Artificial intelligence (AI) is a digital technology that will be of major importance for the development of humanity in the near future. AI has raised fundamental questions about what we should do with such systems, what the systems…
This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…
Amid ongoing policy and managerial debates on keeping humans in the loop of AI decision-making, we investigate whether human involvement in AI-based service production benefits downstream consumers. Partnering with a large savings bank in…
As generative artificial intelligence (AI) enables the creation and dissemination of information at massive scale and speed, it is increasingly important to understand how people perceive AI-generated content. One prominent policy proposal…
The appreciation and utilisation of risk and uncertainty can play a key role in helping to solve some of the many ethical issues that are posed by AI. Understanding the uncertainties can allow algorithms to make better decisions by…
As e-commerce rapidly integrates artificial intelligence for content creation and product recommendations, these technologies offer significant benefits in personalization and efficiency. AI-driven systems automate product descriptions,…
Artificial intelligence has become a part of the provision of governmental services, from making decisions about benefits to issuing fines for parking violations. However, AI systems rarely live up to the promise of neutral optimisation,…
Recommender systems have become a pervasive part of our daily online experience, and are one of the most widely used applications of artificial intelligence and machine learning. Therefore, regulations and requirements for trustworthy…
Artificial intelligence (AI) is a technology which is increasingly being utilised in society and the economy worldwide, and its implementation is planned to become more prevalent in coming years. AI is increasingly being embedded in our…
This paper argues that a range of current AI systems have learned how to deceive humans. We define deception as the systematic inducement of false beliefs in the pursuit of some outcome other than the truth. We first survey empirical…
Effective human-AI collaboration requires a system design that provides humans with meaningful ways to make sense of and critically evaluate algorithmic recommendations. In this paper, we propose a way to augment human-AI collaboration by…
Though recommender systems are defined by personalization, recent work has shown the importance of additional, beyond-accuracy objectives, such as fairness. Because users often expect their recommendations to be purely personalized, these…
In recent years, Artificial Intelligence (AI) models have grown in size and complexity, driving greater demand for computational power and natural resources. In parallel to this trend, transparency around the costs and impacts of these…
Current AI systems minimize risk by enforcing ideological neutrality, yet this may introduce automation bias by suppressing cognitive engagement in human decision-making. We conducted randomized trials with 2,500 participants to test…