Related papers: E-commerce users' preferences for delivery options
Same-day deliveries (SDD) have become a new standard to satisfy the "instant gratification" of online customers. Despite the existing powerful technologies deployed in last-mile delivery, SDD services face new decision-making challenges…
The demand for same-day delivery (SDD) has increased rapidly in the last few years and has particularly boomed during the COVID-19 pandemic. The fast growth is not without its challenge. In 2016, due to low concentrations of memberships and…
Takeaway recommender systems, which aim to accurately provide stores that offer foods meeting users' interests, have served billions of users in our daily life. Different from traditional recommendation, takeaway recommendation faces two…
The objective of this study is to understand the different behavioral considerations that govern the choice of people to engage in a crowd-shipping market. Using novel data collected by the researchers in the US, we develop…
We formalize one aspect of reliability in the context of Mobility-on-Demand (MoD) systems by acknowledging the uncertainty in the pick-up time of these services. This study answers two key questions: i) how the difference between the stated…
Home delivery failures, traffic congestion, and relatively large handling times have a negative impact on the profitability of last-mile logistics. A potential solution is the delivery to parcel lockers or parcel shops, denoted by…
A company provides a service at different time slots, each slot being endowed with a capacity. A non-atomic population of users is willing to purchase this service. The population is modeled as a continuous measure over the preferred times.…
A Virtual Private Network (VPN) helps to mitigate security and privacy risks of data transmitting on unsecured network such as public Wi-Fi. However, despite awareness of public Wi-Fi risks becoming increasingly common, the use of VPN when…
The performance of ride-sourcing services such as Uber and Lyft is determined by the collective choices of individual drivers who are not only chauffeurs but private fleet providers. In such a context, ride-sourcing drivers are free to…
Delivering a parcel from the distribution hub to the customer's doorstep is called the \textit{last-mile delivery} step in delivery logistics. In this paper, we study a hybrid {\it truck-drones} model for the last-mile delivery step, in…
Amazon Locker is a self-service delivery or pickup location where customers can pick up packages and drop off returns. A basic first-come-first-served policy for accepting package delivery requests to lockers results in lockers becoming…
Public electric vehicle (EV) charging infrastructure has expanded rapidly, yet utilization across charging stations remains uneven and often inefficient. Existing operator-determined pricing schemes offer limited flexibility to coordinate…
We investigate the problem of last-mile delivery, where a large pool of citizen crowd-workers are hired to perform a variety of location-specific urban logistics parcel delivering tasks. Current approaches focus on offline scenarios, where…
In addition to its crucial impact on customer satisfaction, last-mile delivery (LMD) is notorious for being the most time-consuming and costly stage of the shipping process. Pressing environmental concerns combined with the recent surge of…
Mobility-On-Demand (MoD) services have been transforming the urban mobility ecosystem. However, they raise a lot of concerns for their impact on congestion, Vehicle Miles Travelled (VMT), and competition with transit. There are also…
Motivated by the operational problems in click and collect systems, such as curbside pickup programs, we study a joint admission control and capacity allocation problem. We consider a system where arriving customers have preferred service…
Choice decisions made by users of online applications can suffer from biases due to the users' level of engagement. For instance, low engagement users may make random choices with no concern for the quality of items offered. This biased…
Attended Home Delivery (AHD) systems are used whenever a supplying company offers online shopping services that require that customers must be present when their deliveries arrive. Therefore, the supplying company and the customer must both…
With the global increase in online services, there is a paradigm shift from service quality to e-service quality. In order to sustain this strategic change, there is need to measure and evaluate the quality of e-services. Consequently, the…
We develop a decision making framework to cast the problem of learning a ranking policy for search or recommendation engines in a two-sided e-commerce marketplace as an expected reward optimization problem using observational data. As a…