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We outline a comprehensive framework for artificial intelligence (AI) Application Operations (AIAppOps), based on real-world experiences from diverse organizations. Data-driven projects pose additional challenges to organizations due to…

Computers and Society · Computer Science 2026-01-13 Daniel Jönsson , Mattias Tiger , Stefan Ekberg , Daniel Jakobsson , Mattias Jonhede , Fredrik Viksten

Information Technology has become a critical component in various industries, leading to an increased focus on software maintenance and monitoring. With the complexities of modern software systems, traditional maintenance approaches have…

Software Engineering · Computer Science 2023-08-23 Anes Bendimerad , Youcef Remil , Romain Mathonat , Mehdi Kaytoue

The rapid growth in the use of Large Language Models (LLMs) and AI Agents as part of software development and deployment is revolutionizing the information technology landscape. While code generation receives significant attention, a…

AI for IT Operations (AIOps) is a powerful platform that Site Reliability Engineers (SREs) use to automate and streamline operational workflows with minimal human intervention. Automated log analysis is a critical task in AIOps as it…

Computation and Language · Computer Science 2023-08-23 Pranjal Gupta , Harshit Kumar , Debanjana Kar , Karan Bhukar , Pooja Aggarwal , Prateeti Mohapatra

Large language models are increasingly being used to support network operations (NetOps) and artificial intelligence for IT operations (AIOps), including incident investigation, root-cause analysis, configuration synthesis, and limited…

Networking and Internet Architecture · Computer Science 2026-05-14 Muhammad Bilal , Jon Crowcroft , Ruizhi Wang , Xiaolong Xu , Schahram Dustdar

Artificial Intelligence systems, which benefit from the availability of large-scale datasets and increasing computational power, have become effective solutions to various critical tasks, such as natural language understanding, speech…

Software Engineering · Computer Science 2023-03-20 Zhou Yang , Chenyu Wang , Jieke Shi , Thong Hoang , Pavneet Kochhar , Qinghua Lu , Zhenchang Xing , David Lo

As large language models (LLMs) grow increasingly sophisticated and pervasive, their application to various Artificial Intelligence for IT Operations (AIOps) tasks has garnered significant attention. However, a comprehensive understanding…

Software Engineering · Computer Science 2025-07-18 Lingzhe Zhang , Tong Jia , Mengxi Jia , Yifan Wu , Aiwei Liu , Yong Yang , Zhonghai Wu , Xuming Hu , Philip S. Yu , Ying Li

Artificial Intelligence (AI) has recently attracted a lot of attention, transitioning from research labs to a wide range of successful deployments in many fields, which is particularly true for Deep Learning (DL) techniques. Ultimately, DL…

Artificial Intelligence · Computer Science 2022-03-01 Lixuan Yang , Dario Rossi

Information Technology (IT) Operations (Ops), particularly Artificial Intelligence for IT Operations (AIOps), is the guarantee for maintaining the orderly and stable operation of existing information systems. According to Gartner's…

Machine Learning (ML) Operations (MLOps) frameworks have been conceived to support developers and AI engineers in managing the lifecycle of their ML models. While such frameworks provide a wide range of features, developers may leverage…

Software Engineering · Computer Science 2026-01-27 Fiorella Zampetti , Federico Stocchetti , Federica Razzano , Damian Andrew Tamburri , Massimiliano Di Penta

With the recent advancement of Artificial Intelligence (AI) and Large Language Models (LLMs), AI-based code generation tools become a practical solution for software development. GitHub Copilot, the AI pair programmer, utilizes machine…

Software Engineering · Computer Science 2024-09-04 Xiyu Zhou , Peng Liang , Beiqi Zhang , Zengyang Li , Aakash Ahmad , Mojtaba Shahin , Muhammad Waseem

Companies dealing with Artificial Intelligence (AI) models in Autonomous Systems (AS) face several problems, such as users' lack of trust in adverse or unknown conditions, gaps between software engineering and AI model development, and…

Software Engineering · Computer Science 2021-04-26 Silverio Martínez-Fernández , Xavier Franch , Andreas Jedlitschka , Marc Oriol , Adam Trendowicz

The tools employed in the DevOps Toolchain generates a large quantity of data that is typically ignored or inspected only in particular occasions, at most. However, the analysis of such data could enable the extraction of useful information…

Software Engineering · Computer Science 2019-09-30 Antonio Capizzi , Salvatore Distefano , Manuel Mazzara , Luiz J. P. Araùjo , Muhammad Ahmad , Evgeny Bobrov

AI-agility, with which an organization can be quickly adapted to its business priorities, is desired even for the development and operations of generative AI (GenAI) applications. Especially in this paper, we discuss so-called GenAI…

Software Engineering · Computer Science 2025-02-26 Ken Ueno , Makoto Kogo , Hiromi Kawatsu , Yohsuke Uchiumi , Michiaki Tatsubori

In the last years, one of the fields of artificial intelligence that has been investigated the most is nature-inspired computing. The research done on this specific topic showcases the interest that sparks in researchers and practitioners,…

Software Engineering · Computer Science 2023-11-21 Eneko Osaba , Gorka Benguria , Jesus L. Lobo , Josu Diaz-de-Arcaya , Juncal Alonso , Iñaki Etxaniz

The Artificial Intelligence Ontology (AIO) is a systematization of artificial intelligence (AI) concepts, methodologies, and their interrelations. Developed via manual curation, with the additional assistance of large language models…

Organizational efforts to utilize and operationalize artificial intelligence (AI) are often accompanied by substantial challenges, including scalability, maintenance, and coordination across teams. In response, the concept of Machine…

Software Engineering · Computer Science 2025-10-14 Stefan Pasch

Big Data is considered proprietary asset of companies, organizations, and even nations. Turning big data into real treasure requires the support of big data systems. A variety of commercial and open source products have been unleashed for…

Distributed, Parallel, and Cluster Computing · Computer Science 2017-12-29 Yuqing Zhu , Jianfeng Zhan , Chuliang Weng , Raghunath Nambiar , Jinchao Zhang , Xingzhen Chen , Lei Wang

DevOps and Artificial Intelligence (AI) are interconnected with each other. DevOps is a business-driven approach to providing quickly delivered quality software, and AI is the technology that can be used in the system to enhance its…

Software Engineering · Computer Science 2022-06-02 Mamdouh Alenezi , Mohammad Zarour , Mohammad Akour

Deployment, operation and maintenance of large IT systems becomes increasingly complex and puts human experts under extreme stress when problems occur. Therefore, utilization of machine learning (ML) and artificial intelligence (AI) is…

Machine Learning · Computer Science 2021-07-30 Dominik Scheinert , Alexander Acker