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Previous dialogue summarization datasets mainly focus on open-domain chitchat dialogues, while summarization datasets for the broadly used task-oriented dialogue haven't been explored yet. Automatically summarizing such task-oriented…
Comprehending a dialogue requires a model to capture diverse kinds of key information in the utterances, which are either scattered around or implicitly implied in different turns of conversations. Therefore, dialogue comprehension requires…
Dialogue summarization comes with its own peculiar challenges as opposed to news or scientific articles summarization. In this work, we explore four different challenges of the task: handling and differentiating parts of the dialogue…
There is growing interest in the automated extraction of relevant information from clinical dialogues. However, it is difficult to collect and construct large annotated resources for clinical dialogue tasks. Recent developments in natural…
Output length is critical to dialogue summarization systems. The dialogue summary length is determined by multiple factors, including dialogue complexity, summary objective, and personal preferences. In this work, we approach dialogue…
This paper introduces the SAMSum Corpus, a new dataset with abstractive dialogue summaries. We investigate the challenges it poses for automated summarization by testing several models and comparing their results with those obtained on a…
Dialogue summarization aims to provide a concise and coherent summary of conversations between multiple speakers. While recent advancements in language models have enhanced this process, summarizing dialogues accurately and faithfully…
In this paper, we aim to improve abstractive dialogue summarization quality and, at the same time, enable granularity control. Our model has two primary components and stages: 1) a two-stage generation strategy that generates a preliminary…
Previous dialogue summarization techniques adapt large language models pretrained on the narrative text by injecting dialogue-specific features into the models. These features either require additional knowledge to recognize or make the…
Abstractive dialogue summarization is to generate a concise and fluent summary covering the salient information in a dialogue among two or more interlocutors. It has attracted great attention in recent years based on the massive emergence…
This paper examines various unsupervised pretraining objectives for learning dialog context representations. Two novel methods of pretraining dialog context encoders are proposed, and a total of four methods are examined. Each pretraining…
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we…
Building dialogue systems requires a large corpus of annotated dialogues. Such datasets are usually created via crowdsourcing, which is expensive and time-consuming. In this paper, we propose \textsc{Dialogic}, a novel dialogue simulation…
Contextualized word embeddings can lead to state-of-the-art performances in natural language understanding. Recently, a pre-trained deep contextualized text encoder such as BERT has shown its potential in improving natural language tasks…
We first propose a new task named Dialogue Description (Dial2Desc). Unlike other existing dialogue summarization tasks such as meeting summarization, we do not maintain the natural flow of a conversation but describe an object or an action…
The supervised training of high-capacity models on large datasets containing hundreds of thousands of document-summary pairs is critical to the recent success of deep learning techniques for abstractive summarization. Unfortunately, in most…
Semi-supervised dialogue summarization (SSDS) leverages model-generated summaries to reduce reliance on human-labeled data and improve the performance of summarization models. While addressing label noise, previous works on semi-supervised…
Dialogue summarization aims to generate a summary that indicates the key points of a given dialogue. In this work, we propose an end-to-end neural model for dialogue summarization with two novel modules, namely, the \emph{supporting…
Medical conversation summarization is integral in capturing information gathered during interactions between patients and physicians. Summarized conversations are used to facilitate patient hand-offs between physicians, and as part of…
Dialogues are a predominant mode of communication for humans, and it is immensely helpful to have automatically generated summaries of them (e.g., to revise key points discussed in a meeting, to review conversations between customer agents…