English
Related papers

Related papers: Natural Language Processing in Customer Service: A…

200 papers

Climate change's impact on human health poses unprecedented and diverse challenges. Unless proactive measures based on solid evidence are implemented, these threats will likely escalate and continue to endanger human well-being. The…

Computation and Language · Computer Science 2023-10-20 Ajay Krishnan , V. S. Anoop

Alignment research on large language models (LLMs) increasingly depends on understanding how these systems are used in everyday contexts. Yet naturalistic interaction data is difficult to access due to privacy constraints and platform…

Human-Computer Interaction · Computer Science 2026-03-24 Cathy Mengying Fang , Sheer Karny , Chayapatr Archiwaranguprok , Yasith Samaradivakara , Pat Pataranutaporn , Pattie Maes

Large Language Models (LLMs) have revo lutionized natural language processing Natural Language Processing (NLP), with Chat Generative Pre-trained Transformer (ChatGPT) standing out as a notable exampledue to its advanced capabilities and…

Computation and Language · Computer Science 2025-03-25 Azim Akhtarshenas , Afshin Dini , Navid Ayoobi

We describe our ongoing research that centres on the application of natural language processing (NLP) to software engineering and systems development activities. In particular, this paper addresses the use of NLP in the requirements…

Computation and Language · Computer Science 2014-07-24 S. G. Macdonell , K. Min , A. M. Connor

In recent years, natural language processing (NLP) has got great development with deep learning techniques. In the sub-field of machine translation, a new approach named Neural Machine Translation (NMT) has emerged and got massive attention…

Computation and Language · Computer Science 2020-02-19 Shuoheng Yang , Yuxin Wang , Xiaowen Chu

A key aim of science is explanation, yet the idea of explaining language phenomena has taken a backseat in mainstream Natural Language Processing (NLP) and many other areas of Artificial Intelligence. I argue that explanation of linguistic…

Computation and Language · Computer Science 2022-09-14 Kees van Deemter

In the rapidly evolving landscape of Natural Language Processing (NLP), Large Language Models (LLMs) have emerged as powerful tools for many tasks, such as extracting valuable insights from vast amounts of textual data. In this study, we…

Computation and Language · Computer Science 2025-04-10 Simone Barandoni , Filippo Chiarello , Lorenzo Cascone , Emiliano Marrale , Salvatore Puccio

Clinical trial eligibility matching is a critical yet often labor-intensive and error-prone step in medical research, as it ensures that participants meet precise criteria for safe and reliable study outcomes. Recent advances in Natural…

Machine Learning · Computer Science 2025-03-04 Muhammad Talha Sharif , Abdul Rehman

Natural language processing (NLP) plays a significant role in tools for the COVID-19 pandemic response, from detecting misinformation on social media to helping to provide accurate clinical information or summarizing scientific research.…

Computation and Language · Computer Science 2021-08-25 Alexandra Sasha Luccioni , Katherine Hoffmann Pham , Cynthia Sin Nga Lam , Joseph Aylett-Bullock , Miguel Luengo-Oroz

The NLLG (Natural Language Learning & Generation) arXiv reports assist in navigating the rapidly evolving landscape of NLP and AI research across cs.CL, cs.CV, cs.AI, and cs.LG categories. This fourth installment captures a transformative…

Digital Libraries · Computer Science 2024-12-18 Christoph Leiter , Jonas Belouadi , Yanran Chen , Ran Zhang , Daniil Larionov , Aida Kostikova , Steffen Eger

Natural language processing (NLP) techniques have been widely applied in the requirements engineering (RE) field to support tasks such as classification and ambiguity detection. Although RE research is rooted in empirical investigation, it…

Computation and Language · Computer Science 2025-07-30 Meet Bhatt , Nic Boilard , Muhammad Rehan Chaudhary , Cole Thompson , Jacob Idoko , Aakash Sorathiya , Gouri Ginde

Customer-provided reviews have become an important source of information for business owners and other customers alike. However, effectively analyzing millions of unstructured reviews remains challenging. While large language models (LLMs)…

Computation and Language · Computer Science 2026-02-25 Vishal Patil , Shree Vaishnavi Bacha , Revanth Yamani , Yidan Sun , Mayank Kejriwal

Natural Language Search (NLS) extends the capabilities of search engines that perform keyword search allowing users to issue queries in a more "natural" language. The engine tries to understand the meaning of the queries and to map the…

Natural Language Processing (NLP) plays a significant role in our daily lives and has become an essential part of Artificial Intelligence (AI) education in K-12. As children grow up with NLP-powered applications, it is crucial to introduce…

Computation and Language · Computer Science 2023-10-04 Xiaoyi Tian , Kristy Elizabeth Boyer

Artificial Intelligence is not a new subject, and business, industry and public sectors have used it in different ways and contexts and considering multiple concerns. This work reviewed research papers published in ACM Digital Library and…

Computers and Society · Computer Science 2023-08-07 Carlos Ferreira

The explosion of high-performing conversational language models (LMs) has spurred a shift from classic natural language processing (NLP) benchmarks to expensive, time-consuming and noisy human evaluations - yet the relationship between…

Recent years have seen many breakthroughs in natural language processing (NLP), transitioning it from a mostly theoretical field to one with many real-world applications. Noting the rising number of applications of other machine learning…

Computation and Language · Computer Science 2023-01-19 Zhijing Jin , Geeticka Chauhan , Brian Tse , Mrinmaya Sachan , Rada Mihalcea

Spurred by advancements in scale, large language models (LLMs) have demonstrated the ability to perform a variety of natural language processing (NLP) tasks zero-shot -- i.e., without adaptation on downstream data. Recently, the debut of…

Computation and Language · Computer Science 2023-11-21 Chengwei Qin , Aston Zhang , Zhuosheng Zhang , Jiaao Chen , Michihiro Yasunaga , Diyi Yang

Extremism research has grown as an open problem for several countries during recent years, especially due to the apparition of movements such as jihadism. This and other extremist groups have taken advantage of different approaches, such as…

Computers and Society · Computer Science 2021-04-22 Javier Torregrosa , Gema Bello-Orgaz , Eugenio Martinez-Camara , Javier Del Ser , David Camacho

This paper provides a comprehensive survey of sentiment analysis within the context of artificial intelligence (AI) and large language models (LLMs). Sentiment analysis, a critical aspect of natural language processing (NLP), has evolved…

Computation and Language · Computer Science 2024-09-17 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh