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Translating verbose information needs into crisp search queries is a phenomenon that is ubiquitous but hardly understood. Insights into this process could be valuable in several applications, including synthesizing large privacy-friendly…
Community Question Answering (CQA) has gained increasing popularity in many domains. Mortgage is a complex and dynamic industry, and a flexible and efficient CQA platform can potentially enhance the quality of service for mortgage officers…
Code Community Question Answering (CCQA) seeks to tackle programming-related issues, thereby boosting productivity in both software engineering and academic research. Recent advancements in Reinforcement Learning from Human Feedback (RLHF)…
Quora is one of the most popular community Q&A sites of recent times. However, many question posts on this Q&A site often do not get answered. In this paper, we quantify various linguistic activities that discriminates an answered question…
Question Answering (QA) is increasingly used by search engines to provide results to their end-users, yet very few websites currently use QA technologies for their search functionality. To illustrate the potential of QA technologies for the…
Question answering (QA) models have shown rapid progress enabled by the availability of large, high-quality benchmark datasets. Such annotated datasets are difficult and costly to collect, and rarely exist in languages other than English,…
In this paper, we study the network of global interconnections between language communities, based on shared co-editing interests of Wikipedia editors, and show that although English is discussed as a potential lingua franca of the digital…
Question categorization and expert retrieval methods have been crucial for information organization and accessibility in community question & answering (CQA) platforms. Research in this area, however, has dealt with only the text modality.…
Understanding the impact of digital platforms on user behavior presents foundational challenges, including issues related to polarization, misinformation dynamics, and variation in news consumption. Comparative analyses across platforms and…
The Expert Finding (EF) task is critical in community Question&Answer (CQ&A) platforms, significantly enhancing user engagement by improving answer quality and reducing response times. However, biases, especially gender biases, have been…
Generalization and robustness to input variation are core desiderata of machine learning research. Language varies along several axes, most importantly, language instance (e.g. French) and domain (e.g. news). While adapting NLP models to…
These days different platforms such as social media provide their clients from different backgrounds and languages the possibility to connect and exchange information. It is not surprising anymore to see comments from different languages in…
Community Question Answering (CQA) websites have become valuable knowledge repositories where individuals exchange information by asking and answering questions. With an ever-increasing number of questions and high migration of users in and…
Online Community Question Answering (CQA) platforms have become indispensable tools for users seeking expert solutions to their technical queries. The effectiveness of these platforms relies on their ability to identify and direct questions…
In the area of community question answering (CQA), answer selection and answer ranking are two tasks which are applied to help users quickly access valuable answers. Existing solutions mainly exploit the syntactic or semantic correlation…
A fast and effective approach to obtain information regarding software development problems is to search them to find similar solved problems or post questions on community question answering (CQA) websites. Solving coding problems in a…
With the increasing popularity of social means to satisfy information needs using Social Media (e.g., Social Media Question Asking, SMQA) or Social Information Retrieval approaches, this paper tries to identify types of information needs…
Community Question Answering (CQA) fora such as Stack Overflow and Yahoo! Answers contain a rich resource of answers to a wide range of community-based questions. Each question thread can receive a large number of answers with different…
Online knowledge platforms such as Stack Overflow and Wikipedia rely on a large and diverse contributor community. Despite efforts to facilitate onboarding of new users, relatively few users become core contributors, suggesting the…
The usage and amount of information available on the internet increase over the past decade. This digitization leads to the need for automated answering system to extract fruitful information from redundant and transitional knowledge…