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Past work that improves document-level sentiment analysis by encoding user and product information has been limited to considering only the text of the current review. We investigate incorporating additional review text available at the…

Computation and Language · Computer Science 2020-11-19 Chenyang Lyu , Jennifer Foster , Yvette Graham

Neural network methods have achieved great success in reviews sentiment classification. Recently, some works achieved improvement by incorporating user and product information to generate a review representation. However, in reviews, we…

Computation and Language · Computer Science 2018-01-25 Zhen Wu , Xin-Yu Dai , Cunyan Yin , Shujian Huang , Jiajun Chen

Sentiment Analysis (SA) or opinion mining is analysis of emotions and opinions from any kind of text. SA helps in tracking peoples viewpoints and it is an important factor when it comes to social media monitoring product and brand…

Computation and Language · Computer Science 2025-02-27 Gibson Nkhata , Usman Anjum , Justin Zhan

Student opinions for a course are important to educators and administrators, regardless of the type of the course or the institution. Reading and manually analyzing open-ended feedback becomes infeasible for massive volumes of comments at…

Computation and Language · Computer Science 2023-10-30 Anna Koufakou

Recommendation systems are an important units in today's e-commerce applications, such as targeted advertising, personalized marketing and information retrieval. In recent years, the importance of contextual information has motivated…

Information Retrieval · Computer Science 2016-07-29 Tal Hadad

In the era of rapid technological advancement, social media platforms such as Twitter (X) have emerged as indispensable tools for gathering consumer insights, capturing diverse opinions, and understanding public attitudes. This research…

Human-Computer Interaction · Computer Science 2025-10-23 S M Rakib Ul Karim , Rownak Ara Rasul , Tunazzina Sultana

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Information Retrieval · Computer Science 2026-01-12 Muhammad Mufti , Omar Hammad , Mahfuzur Rahman

People use the world wide web heavily to share their experience with entities such as products, services, or travel destinations. Texts that provide online feedback in the form of reviews and comments are essential to make consumer…

Computation and Language · Computer Science 2025-02-07 Ali Erkan , Tunga Gungor

Social media has become an essential part of the modern lifestyle, with its usage being highly prevalent. This has resulted in unprecedented amounts of data generated from users in social media, such as users' attitudes, opinions,…

Computation and Language · Computer Science 2022-11-04 Mohammad Wali Ur Rahman , Sicong Shao , Pratik Satam , Salim Hariri , Chris Padilla , Zoe Taylor , Carlos Nevarez

E-commerce platforms generate vast amounts of customer behavior data, such as clicks and purchases, from millions of unique users every day. However, effectively using this data for behavior understanding tasks is challenging because there…

Machine Learning · Computer Science 2022-02-16 Tianyu Li , Ali Cevahir , Derek Cho , Hao Gong , DuyKhuong Nguyen , Bjorn Stenger

In the post-pandemic era, the hotel industry plays a crucial role in economic recovery, with consumer sentiment increasingly influencing market trends. This study utilizes advanced natural language processing (NLP) and the BERT model to…

Computers and Society · Computer Science 2024-12-24 Ruochun Zhao , Yue Hao , Xuechen Li

Opinion prediction is an emerging research area with diverse real-world applications, such as market research and situational awareness. We identify two lines of approaches to the problem of opinion prediction. One uses topic-based…

Computation and Language · Computer Science 2021-09-13 Kishore Tumarada , Yifan Zhang , Fan Yang , Eduard Dragut , Omprakash Gnawali , Arjun Mukherjee

Sentiment analysis on user reviews helps to keep track of user reactions towards products, and make advices to users about what to buy. State-of-the-art review-level sentiment classification techniques could give pretty good precisions of…

Computation and Language · Computer Science 2015-02-12 Yongfeng Zhang , Min Zhang , Yiqun Liu , Shaoping Ma

User profiling means exploiting the technology of machine learning to predict attributes of users, such as demographic attributes, hobby attributes, preference attributes, etc. It's a powerful data support of precision marketing. Existing…

Computation and Language · Computer Science 2018-10-17 Yunpei Zheng , Lin Li , Luo Zhong , Jianwei Zhang , Jinhang Liu

In sentiment analysis, the polarities of the opinions expressed on an object/feature are determined to assess the sentiment of a sentence or document whether it is positive/negative/neutral. Naturally, the object/feature is a noun…

Computation and Language · Computer Science 2016-07-15 K Paramesha , K C Ravishankar

According to the literature, Product reviews are an important source of information for customers to support their buying decision. Product reviews improve customer trust and loyalty. Reviews help customers in understanding what other…

Computation and Language · Computer Science 2023-11-21 Sayan Putatunda , Anwesha Bhowmik , Girish Thiruvenkadam , Rahul Ghosh

Sentiment analysis (SA) has become an extensive research area in recent years impacting diverse fields including ecommerce, consumer business, and politics, driven by increasing adoption and usage of social media platforms. It is…

Computation and Language · Computer Science 2021-06-03 Sarojadevi Palani , Prabhu Rajagopal , Sidharth Pancholi

Recent research on explainable recommendation generally frames the task as a standard text generation problem, and evaluates models simply based on the textual similarity between the predicted and ground-truth explanations. However, this…

When performing Polarity Detection for different words in a sentence, we need to look at the words around to understand the sentiment. Massively pretrained language models like BERT can encode not only just the words in a document but also…

Computation and Language · Computer Science 2020-11-25 Natesh Reddy , Pranaydeep Singh , Muktabh Mayank Srivastava

Artificial intelligence and machine learning have significantly bolstered the technological world. This paper explores the potential of transfer learning in natural language processing focusing mainly on sentiment analysis. The models…

Computation and Language · Computer Science 2023-11-29 Aman Yadav , Abhishek Vichare
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