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Conversational recommender systems (CRSs) are designed to suggest the target item that the user is likely to prefer through multi-turn conversations. Recent studies stress that capturing sentiments in user conversations improves…

Information Retrieval · Computer Science 2025-07-30 Heejin Kook , Junyoung Kim , Seongmin Park , Jongwuk Lee

Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. Although several efforts have been made for CRS, two major issues still remain to be solved. First, the conversation…

Computation and Language · Computer Science 2020-07-09 Kun Zhou , Wayne Xin Zhao , Shuqing Bian , Yuanhang Zhou , Ji-Rong Wen , Jingsong Yu

Recommender systems are software applications that help users to find items of interest in situations of information overload. Current research often assumes a one-shot interaction paradigm, where the users' preferences are estimated based…

Human-Computer Interaction · Computer Science 2021-06-01 Dietmar Jannach , Ahtsham Manzoor , Wanling Cai , Li Chen

Conversational recommender systems (CRSs) enhance recommendation quality by engaging users in multi-turn dialogues, capturing nuanced preferences through natural language interactions. However, these systems often face the false negative…

Information Retrieval · Computer Science 2025-08-11 Haozhe Xu , Xiaohua Wang , Changze Lv , Xiaoqing Zheng

Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due…

Information Retrieval · Computer Science 2021-09-27 Chongming Gao , Wenqiang Lei , Xiangnan He , Maarten de Rijke , Tat-Seng Chua

Conversational recommender systems (CRS) aim to provide personalized recommendations via interactive dialogues with users. While large language models (LLMs) enhance CRS with their superior understanding of context-aware user preferences,…

Information Retrieval · Computer Science 2025-02-21 Yaochen Zhu , Chao Wan , Harald Steck , Dawen Liang , Yesu Feng , Nathan Kallus , Jundong Li

In Conversational Recommendation Systems (CRS), a user can provide feedback on recommended items at each interaction turn, leading the CRS towards more desirable recommendations. Currently, different types of CRS offer various possibilities…

Information Retrieval · Computer Science 2024-01-12 Maria Vlachou , Craig Macdonald

Conversational Recommender Systems (CRSs)aim to engage users in dialogue to provide tailored recommendations. While traditional CRSs focus on eliciting preferences and retrieving items, real-world e-commerce interactions involve more…

Information Retrieval · Computer Science 2025-08-08 Tongyoung Kim , Jeongeun Lee , Soojin Yoon , Sunghwan Kim , Dongha Lee

Conversational recommender systems (CRS) aim to capture user's current intentions and provide recommendations through real-time multi-turn conversational interactions. As a human-machine interactive system, it is essential for CRS to…

Information Retrieval · Computer Science 2022-07-05 Shuokai Li , Yongchun Zhu , Ruobing Xie , Zhenwei Tang , Zhao Zhang , Fuzhen Zhuang , Qing He , Hui Xiong

Conversational Recommender Systems (CRSs) aim to elicit user preferences via natural dialogue to provide suitable item recommendations. However, current CRSs often deviate from realistic human interactions by rapidly recommending items in…

Information Retrieval · Computer Science 2025-09-01 Manato Tajiri , Michimasa Inaba

Conversational recommender systems (CRS) enable the traditional recommender systems to explicitly acquire user preferences towards items and attributes through interactive conversations. Reinforcement learning (RL) is widely adopted to…

Information Retrieval · Computer Science 2021-05-21 Yang Deng , Yaliang Li , Fei Sun , Bolin Ding , Wai Lam

Conversational recommender systems (CRSs) capture user preference through textual information in dialogues. However, they suffer from data sparsity on two fronts: the dialogue space is vast and linguistically diverse, while the item space…

Information Retrieval · Computer Science 2025-07-02 Sixiao Zhang , Mingrui Liu , Cheng Long , Wei Yuan , Hongxu Chen , Xiangyu Zhao , Hongzhi Yin

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a…

Computation and Language · Computer Science 2024-02-27 Mathieu Ravaut , Hao Zhang , Lu Xu , Aixin Sun , Yong Liu

Conversational recommender system (CRS), which combines the techniques of dialogue system and recommender system, has obtained increasing interest recently. In contrast to traditional recommender system, it learns the user preference better…

Information Retrieval · Computer Science 2024-08-05 Yunwen Xia , Hui Fang , Jie Zhang , Chong Long

The long-tail recommendation is a challenging task for traditional recommender systems, due to data sparsity and data imbalance issues. The recent development of large language models (LLMs) has shown their abilities in complex reasoning,…

Information Retrieval · Computer Science 2024-03-12 Junda Wu , Cheng-Chun Chang , Tong Yu , Zhankui He , Jianing Wang , Yupeng Hou , Julian McAuley

Conversational Recommendation System (CRS) is a rapidly growing research area that has gained significant attention alongside advancements in language modelling techniques. However, the current state of conversational recommendation faces…

Computation and Language · Computer Science 2023-10-26 Xi Wang , Hossein A. Rahmani , Jiqun Liu , Emine Yilmaz

Conversational recommender systems (CRS) aim to proactively elicit user preference and recommend high-quality items through natural language conversations. Typically, a CRS consists of a recommendation module to predict preferred items for…

Computation and Language · Computer Science 2023-06-06 Xiaolei Wang , Kun Zhou , Ji-Rong Wen , Wayne Xin Zhao

Personalizing large language models (LLMs) is important for aligning outputs with diverse user preferences, yet existing methods struggle with flexibility and generalization. We propose CoPL (Collaborative Preference Learning), a…

Machine Learning · Computer Science 2025-09-18 Youngbin Choi , Seunghyuk Cho , Minjong Lee , MoonJeong Park , Yesong Ko , Jungseul Ok , Dongwoo Kim

Conversational recommendation systems (CRSs) use multi-turn interaction to capture user preferences and provide personalized recommendations. A fundamental challenge in CRSs lies in effectively understanding user preferences from…

Information Retrieval · Computer Science 2025-04-30 Xiaolei Wang , Chunxuan Xia , Junyi Li , Fanzhe Meng , Lei Huang , Jinpeng Wang , Wayne Xin Zhao , Ji-Rong Wen

Conversational recommendation systems (CRS) aim to recommend suitable items to users through natural language conversation. However, most CRS approaches do not effectively utilize the signal provided by these conversations. They rely…

Computation and Language · Computer Science 2023-05-24 Raghav Gupta , Renat Aksitov , Samrat Phatale , Simral Chaudhary , Harrison Lee , Abhinav Rastogi
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