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AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process…

Computation and Language · Computer Science 2024-01-19 Nataliia Klievtsova , Janik-Vasily Benzin , Timotheus Kampik , Juergen Mangler , Stefanie Rinderle-Ma

Business process automation is a booming multi-billion-dollar industry that promises to remove menial tasks from workers' plates -- through the introduction of autonomous agents -- and free up their time and brain power for more creative…

Artificial Intelligence · Computer Science 2020-01-13 Yara Rizk , Abhishek Bhandwalder , Scott Boag , Tathagata Chakraborti , Vatche Isahagian , Yasaman Khazaeni , Falk Pollock , Merve Unuvar

Predictive process monitoring is concerned with the analysis of events produced during the execution of a process in order to predict the future state of ongoing cases thereof. Existing techniques in this field are able to predict, at each…

Machine Learning · Computer Science 2018-06-21 Irene Teinemaa , Niek Tax , Massimiliano de Leoni , Marlon Dumas , Fabrizio Maria Maggi

Predictive business process monitoring refers to the act of making predictions about the future state of ongoing cases of a business process, based on their incomplete execution traces and logs of historical (completed) traces. Motivated by…

Artificial Intelligence · Computer Science 2018-10-24 Irene Teinemaa , Marlon Dumas , Marcello La Rosa , Fabrizio Maria Maggi

Predictive analysis in business process monitoring aims at forecasting the future information of a running business process. The prediction is typically made based on the model extracted from historical process execution logs (event logs).…

Artificial Intelligence · Computer Science 2019-04-25 Ario Santoso , Michael Felderer

Modern information systems that support complex business processes generally maintain significant amounts of process execution data, particularly records of events corresponding to the execution of activities (event logs). In this paper, we…

Software Engineering · Computer Science 2025-07-22 Fabrizio Maria Maggi , Chiara Di Francescomarino , Marlon Dumas , Chiara Ghidini

Predictive analysis in business process monitoring aims at forecasting the future information of a running business process. The prediction is typically made based on the model extracted from historical process execution logs (event logs).…

Artificial Intelligence · Computer Science 2018-07-03 Ario Santoso

Process mining on business process execution data has focused primarily on orchestration-type processes performed in a single organization (intra-organizational). Collaborative (inter-organizational) processes, unlike those of orchestration…

Databases · Computer Science 2025-06-27 Daniel Calegari , Andrea Delgado

Prescriptive AI represents a transformative shift in decision-making, offering causal insights and actionable recommendations. Despite its huge potential, enterprise adoption often faces several challenges. The first challenge is caused by…

Process mining, as a high-level field in data mining, plays a crucial role in enhancing operational efficiency and decision-making across organizations. In this survey paper, we delve into the growing significance and ongoing trends in the…

Artificial Intelligence · Computer Science 2024-07-17 Yiyuan Yang , Zheshun Wu , Yong Chu , Zhenghua Chen , Zenglin Xu , Qingsong Wen

Prescriptive process monitoring methods seek to improve the performance of a process by selectively triggering interventions at runtime (e.g., offering a discount to a customer) to increase the probability of a desired case outcome (e.g., a…

Machine Learning · Computer Science 2022-12-08 Mahmoud Shoush , Marlon Dumas

Prescriptive process monitoring approaches leverage historical data to prescribe runtime interventions that will likely prevent negative case outcomes or improve a process's performance. A centerpiece of a prescriptive process monitoring…

Artificial Intelligence · Computer Science 2022-06-17 Mahmoud Shoush , Marlon Dumas

Prescriptive process monitoring is a family of techniques to optimize the performance of a business process by triggering interventions at runtime. Existing prescriptive process monitoring techniques assume that the number of interventions…

Machine Learning · Computer Science 2021-10-12 Mahmoud Shoush , Marlon Dumas

Predictive process monitoring has recently gained traction in academia and is maturing also in companies. However, with the growing body of research, it might be daunting for companies to navigate in this domain in order to find, provided…

Artificial Intelligence · Computer Science 2025-07-22 Chiara Di Francescomarino , Chiara Ghidini , Fabrizio Maria Maggi , Fredrik Milani

A significant body of recent research in the field of Learning Analytics has focused on leveraging machine learning approaches for predicting at-risk students in order to initiate timely interventions and thereby elevate retention and…

Machine Learning · Computer Science 2023-06-26 Teo Susnjak

Prescriptive process monitoring methods seek to optimize a business process by recommending interventions at runtime to prevent negative outcomes or poorly performing cases. In recent years, various prescriptive process monitoring methods…

Artificial Intelligence · Computer Science 2021-12-06 Kateryna Kubrak , Fredrik Milani , Alexander Nolte , Marlon Dumas

Predictive monitoring of business processes is concerned with the prediction of ongoing cases on a business process. Lately, the popularity of deep learning techniques has propitiated an ever-growing set of approaches focused on predictive…

Machine Learning · Computer Science 2021-11-01 Efrén Rama-Maneiro , Juan C. Vidal , Manuel Lama

Business Process Management (BPM) is a central element of today organizations. Despite over the years its main focus has been the support of processes in highly controlled domains, nowadays many domains of interest to the BPM community are…

Artificial Intelligence · Computer Science 2017-10-23 Andrea Marrella

Business process compliance is a key area of business process management and aims at ensuring that processes obey to compliance constraints such as regulatory constraints or business rules imposed on them. Process compliance can be checked…

Software Engineering · Computer Science 2023-04-18 Stefanie Rinderle-Ma , Karolin Winter , Janik-Vasily Benzin

Predictive business process monitoring is concerned with the prediction how a running process instance will unfold up to its completion at runtime. Most of the proposed approaches rely on a wide number of different machine learning (ML)…

Artificial Intelligence · Computer Science 2021-04-21 Martin Käppel , Stefan Jablonski , Stefan Schönig
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