Related papers: Multidimensional Service Quality Scoring System
The ranked retrieval model has rapidly become the de-facto way for search query processing in web databases. Despite the extensive efforts on designing better ranking mechanisms, in practice, many such databases fail to address the diverse…
The expansion of short-term rental platforms, such as Airbnb, has significantly disrupted local housing markets, often leading to increased rental prices and housing affordability issues. Accurately forecasting regional Airbnb market trends…
Designing service systems requires selecting among alternative configurations -- choosing the best chatbot variant, the optimal routing policy, or the most effective quality control procedure. In many service systems, the primary evidence…
The use of large language models (LLMs) for evaluating outputs is becoming an increasingly effective and scalable approach. However, it remains uncertain whether this capability extends beyond task-specific evaluations to more general…
The selection of the most appropriate Web services to realize business tasks still remain an open issue. We propose a multi-criteria algorithm for efficient service selection. Web services and their QoS values are stored in a Web service…
In the evolving landscape of customer service within the digital economy, traditional methods of service quality assessment have shown significant limitations, this research proposes a novel deep-learning approach to service quality…
Systematic benchmark evaluation plays an important role in the process of improving technologies for Question Answering (QA) systems. While currently there are a number of existing evaluation methods for natural language (NL) QA systems,…
Quality diversity (QD) is a growing branch of stochastic optimization research that studies the problem of generating an archive of solutions that maximize a given objective function but are also diverse with respect to a set of specified…
We present MoCheQoS, a bounded model checker to analyse (QoS) properties of message-passing systems. Building on the dynamic temporal logic, the choreographic model, and the bounded model checking algorithm defined in our ICTAC 2023 paper,…
The online Data Quality Monitoring (DQM) plays an important role in the data taking process of HEP experiments. BESIII DQM samples data from online data flow, reconstructs them with offline reconstruction software, and automatically…
The microservices architectural style is widely favored for its scalability, reusability, and easy maintainability, prompting increased adoption by developers. However, transitioning from a monolithic to a microservices-based architecture…
Contact tracing is an essential tool in slowing and containing outbreaks of contagious diseases. Current contact tracing methods range from interviews with public health personnel to Bluetooth pings from smartphones. While all methods offer…
The rising interest in the construction and the quality of (business) process models resulted in an abundancy of emerged research studies and different findings about process model quality. The lack of overview and the lack of consensus…
This paper presents a tertiary review of software quality measurement research. To conduct this review, we examined an initial dataset of 7,811 articles and found 75 relevant and high-quality secondary analyses of software quality research.…
Quantum software tools for a wide variety of design tasks on and across different levels of abstraction are crucial in order to eventually realize useful quantum applications. This requires practical and relevant benchmarks for new software…
Recommender systems is set up to address the issue of information overload in traditional information retrieval systems, which is focused on recommending information that is of most interest to users from massive information. Generally,…
Quality of Service (QoS) metrics deal with network quantities, e.g. latency and loss, whereas Quality of Experience (QoE) provides a proxy metric for end-user experience. Many papers in the literature have proposed mappings between various…
Traditional tennis rating systems (e.g., Elo) summarize overall player strength but do not isolate the independent value of serving. Using point-by-point data from Wimbledon and the U.S.\ Open, we develop serve-specific player metrics that…
High-quality multilingual training data is essential for effectively pretraining large language models (LLMs). Yet, the availability of suitable open-source multilingual datasets remains limited. Existing state-of-the-art datasets mostly…
The Data Distribution Service (DDS) is a widely used communication specification for real-time mission-critical systems that follow the principles of publish-subscribe middleware. DDS has an extensive set of quality of service (QoS)…