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In the recent decade, with the enormous growth of digital content in internet and databases, sentiment analysis has received more and more attention between information retrieval and natural language processing researchers. Sentiment…

In this paper, several Collaborative Filtering (CF) approaches with latent variable methods were studied using user-item interactions to capture important hidden variations of the sparse customer purchasing behaviours. The latent factors…

Due to strong capabilities in conducting fluent, multi-turn conversations with users, Large Language Models (LLMs) have the potential to further improve the performance of Conversational Recommender System (CRS). Unlike the aimless…

This study addressed the complex task of sentiment analysis on a dataset of 119,988 original tweets from Weibo using a Convolutional Neural Network (CNN), offering a new approach to Natural Language Processing (NLP). The data, sourced from…

Understanding what users like is relatively straightforward; understanding what users dislike, however, remains a challenging and underexplored problem. Research into users' negative preferences has gained increasing importance in modern…

Product recommendation systems are important for major movie studios during the movie greenlight process and as part of machine learning personalization pipelines. Collaborative Filtering (CF) models have proved to be effective at powering…

This research proposes a systematic, large language model (LLM) approach for extracting product and service attributes, features, and associated sentiments from customer reviews. Grounded in marketing theory, the framework distinguishes…

Sentiment analysis, a popular technique for opinion mining, has been used by the software engineering research community for tasks such as assessing app reviews, developer emotions in issue trackers and developer opinions on APIs. Past…

A standard paradigm for sentiment analysis is to rely on a singular LLM and makes the decision in a single round under the framework of in-context learning. This framework suffers the key disadvantage that the single-turn output generated…

I propose a relatively simple way to deploy pre-trained large language models (LLMs) in order to extract sentiment and other useful features from text data. The method, which I refer to as prompt-based sentiment extraction, offers multiple…

Analyzing customer feedback is the best way to channelize the data into new marketing strategies that benefit entrepreneurs as well as customers. Therefore an automated system which can analyze the customer behavior is in great demand.…

In order to maximize the applicability of sentiment analysis results, it is necessary to not only classify the overall sentiment (positive/negative) of a given document but also to identify the main words that contribute to the…

Conversational recommender systems (CRS) aim to capture user's current intentions and provide recommendations through real-time multi-turn conversational interactions. As a human-machine interactive system, it is essential for CRS to…

In the era of rapid technological advancement, social media platforms such as Twitter (X) have emerged as indispensable tools for gathering consumer insights, capturing diverse opinions, and understanding public attitudes. This research…

Social aspects in software development teams are of particular importance for a successful project closure. To analyze sentiments in software projects, there are several tools and approaches available. These tools analyze text-based…

In this paper, we proposed a conceptual model to predict the chat experience in a natural language generation dialog system. We evaluated the model with 120 participants with Partial Least Squares Structural Equation Modeling (PLS-SEM) and…

Sentiment classification has been crucial for many natural language processing (NLP) applications, such as the analysis of movie reviews, tweets, or customer feedback. A sufficiently large amount of data is required to build a robust…

In the post-pandemic era, the hotel industry plays a crucial role in economic recovery, with consumer sentiment increasingly influencing market trends. This study utilizes advanced natural language processing (NLP) and the BERT model to…

User intent understanding is a crucial step in designing both conversational agents and search engines. Detecting or inferring user intent is challenging, since the user utterances or queries can be short, ambiguous, and contextually…

Sequential recommender models are essential components of modern industrial recommender systems. These models learn to predict the next items a user is likely to interact with based on his/her interaction history on the platform. Most…