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Customer support via chat requires agents to resolve customer queries with minimum wait time and maximum customer satisfaction. Given that the agents as well as the customers can have varying levels of literacy, the overall quality of…

Computation and Language · Computer Science 2021-03-25 Sonal Garg , Sumanth Prabhu , Hemant Misra , G. Srinivasaraghavan

Recent question generation (QG) approaches often utilize the sequence-to-sequence framework (Seq2Seq) to optimize the log-likelihood of ground-truth questions using teacher forcing. However, this training objective is inconsistent with…

Computation and Language · Computer Science 2020-11-03 Yuxi Xie , Liangming Pan , Dongzhe Wang , Min-Yen Kan , Yansong Feng

A Retrieval-Augmented Generation (RAG)-based question-answering (QA) system enhances a large language model's knowledge by retrieving relevant documents based on user queries. Discrepancies between user queries and document phrasings often…

Information Retrieval · Computer Science 2025-11-13 Qi Wang , Yixuan Cao , Yifan Liu , Jiangtao Zhao , Ping Luo

We propose Confidence-guided Refinement Reasoning (C2R), a novel training-free framework applicable to question-answering (QA) tasks across text, image, and video domains. C2R strategically constructs and refines sub-questions and their…

Computation and Language · Computer Science 2025-09-26 Youwon Jang , Woo Suk Choi , Minjoon Jung , Minsu Lee , Byoung-Tak Zhang

This paper proposes a novel training method to improve the robustness of Extractive Question Answering (EQA) models. Previous research has shown that existing models, when trained on EQA datasets that include unanswerable questions,…

Computation and Language · Computer Science 2024-10-01 Son Quoc Tran , Matt Kretchmar

Existing question answering (QA) systems owe much of their success to large, high-quality training data. Such annotation efforts are costly, and the difficulty compounds in the cross-lingual setting. Therefore, prior cross-lingual QA work…

Computation and Language · Computer Science 2023-10-18 Bryan Li , Chris Callison-Burch

We propose a novel system to help fact-checkers formulate search queries for known misinformation claims and effectively search across multiple social media platforms. We introduce an adaptable rewriting strategy, where editing actions for…

Computation and Language · Computer Science 2023-10-04 Ashkan Kazemi , Artem Abzaliev , Naihao Deng , Rui Hou , Scott A. Hale , Verónica Pérez-Rosas , Rada Mihalcea

A fundamental ability of humans is to utilize commonsense knowledge in language understanding and question answering. In recent years, many knowledge-enhanced Commonsense Question Answering (CQA) approaches have been proposed. However, it…

Computation and Language · Computer Science 2021-01-06 Ning Bian , Xianpei Han , Bo Chen , Le Sun

Many recent studies have shown the ability of large language models (LLMs) to achieve state-of-the-art performance on many NLP tasks, such as question answering, text summarization, coding, and translation. In some cases, the results…

Computation and Language · Computer Science 2024-10-11 Elnara Galimzhanova , Cristina Ioana Muntean , Franco Maria Nardini , Raffaele Perego , Guido Rocchietti

Retrieval question answering (ReQA) is the task of retrieving a sentence-level answer to a question from an open corpus (Ahmad et al.,2019).This paper presents MultiReQA, anew multi-domain ReQA evaluation suite com-posed of eight retrieval…

Computation and Language · Computer Science 2020-05-07 Mandy Guo , Yinfei Yang , Daniel Cer , Qinlan Shen , Noah Constant

Despite significant progress in Visual Question Answering over the years, robustness of today's VQA models leave much to be desired. We introduce a new evaluation protocol and associated dataset (VQA-Rephrasings) and show that…

Computer Vision and Pattern Recognition · Computer Science 2019-02-18 Meet Shah , Xinlei Chen , Marcus Rohrbach , Devi Parikh

Despite the rapid progress that existing automated feedback methods have made in correcting the output of large language models (LLMs), these methods cannot be well applied to the relation extraction (RE) task due to their designated…

Computation and Language · Computer Science 2024-12-12 Yongqi Li , Xin Miao , Shen Zhou , Mayi Xu , Yuyang Ren , Tieyun Qian

Retriever-augmented instruction-following models are attractive alternatives to fine-tuned approaches for information-seeking tasks such as question answering (QA). By simply prepending retrieved documents in its input along with an…

Computation and Language · Computer Science 2024-04-18 Vaibhav Adlakha , Parishad BehnamGhader , Xing Han Lu , Nicholas Meade , Siva Reddy

Prompting-based conversational query reformulation has emerged as a powerful approach for conversational search, refining ambiguous user queries into standalone search queries. Best-of-N reformulation over the generated candidates via…

Computation and Language · Computer Science 2025-10-29 Yilong Lai , Jialong Wu , Zhenglin Wang , Deyu Zhou

Conversational passage retrieval is challenging as it often requires the resolution of references to previous utterances and needs to deal with the complexities of natural language, such as coreference and ellipsis. To address these…

Information Retrieval · Computer Science 2024-06-28 Ivica Kostric , Krisztian Balog

User simulation has been a cost-effective technique for evaluating conversational recommender systems. However, building a human-like simulator is still an open challenge. In this work, we focus on how users reformulate their utterances…

Information Retrieval · Computer Science 2022-05-05 Shuo Zhang , Mu-Chun Wang , Krisztian Balog

While there has been substantial progress in text comprehension through simple factoid question answering, more holistic comprehension of a discourse still presents a major challenge (Dunietz et al., 2020). Someone critically reflecting on…

Computation and Language · Computer Science 2022-10-18 Wei-Jen Ko , Cutter Dalton , Mark Simmons , Eliza Fisher , Greg Durrett , Junyi Jessy Li

Despite the increasing effectiveness of language models, their reasoning capabilities remain underdeveloped. In particular, causal reasoning through counterfactual question answering is lacking. This work aims to bridge this gap. We first…

Computation and Language · Computer Science 2025-03-18 Alihan Hüyük , Xinnuo Xu , Jacqueline Maasch , Aditya V. Nori , Javier González

Question answering (QA) extracting answers from text to the given question in natural language, has been actively studied and existing models have shown a promise of outperforming human performance when trained and evaluated with SQuAD…

Computation and Language · Computer Science 2018-12-04 Gyeongbok Lee , Sungdong Kim , Seung-won Hwang

The Conversational Question Answering (CoQA) task involves answering a sequence of inter-related conversational questions about a contextual paragraph. Although existing approaches employ human-written ground-truth answers for answering…

Information Retrieval · Computer Science 2020-05-13 Angrosh Mandya , James O'Neill , Danushka Bollegala , Frans Coenen
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