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Although human evaluation remains the gold standard for open-domain dialogue evaluation, the growing popularity of automated evaluation using Large Language Models (LLMs) has also extended to dialogue. However, most frameworks leverage…

Computation and Language · Computer Science 2024-10-07 John Mendonça , Isabel Trancoso , Alon Lavie

Automatic dialogue evaluation plays a crucial role in open-domain dialogue research. Previous works train neural networks with limited annotation for conducting automatic dialogue evaluation, which would naturally affect the evaluation…

Computation and Language · Computer Science 2019-12-11 Lu Li , Zhongheng He , Xiangyang Zhou , Dianhai Yu

Spoken dialogue modeling poses challenges beyond text-based language modeling, requiring real-time interaction, turn-taking, and backchanneling. While most Spoken Dialogue Models (SDMs) operate in half-duplex mode-processing one turn at a…

Computation and Language · Computer Science 2025-08-19 Guan-Ting Lin , Jiachen Lian , Tingle Li , Qirui Wang , Gopala Anumanchipalli , Alexander H. Liu , Hung-yi Lee

Multimodal language analysis is a rapidly evolving field that leverages multiple modalities to enhance the understanding of high-level semantics underlying human conversational utterances. Despite its significance, little research has…

Computation and Language · Computer Science 2025-04-25 Hanlei Zhang , Zhuohang Li , Yeshuang Zhu , Hua Xu , Peiwu Wang , Haige Zhu , Jie Zhou , Jinchao Zhang

The development of Open-Domain Dialogue Systems (ODS)is a trending topic due to the large number of research challenges, large societal and business impact, and advances in the underlying technology. However, the development of these kinds…

Computation and Language · Computer Science 2021-12-28 Chen Zhang , João Sedoc , Luis Fernando D'Haro , Rafael Banchs , Alexander Rudnicky

Text-to-3D generation has achieved remarkable progress in recent years, yet evaluating these methods remains challenging for two reasons: i) Existing benchmarks lack fine-grained evaluation on different prompt categories and evaluation…

Computer Vision and Pattern Recognition · Computer Science 2025-07-29 Yujie Zhang , Bingyang Cui , Qi Yang , Zhu Li , Yiling Xu

Abstractive summarization models typically generate content unfaithful to the input, thus highlighting the significance of evaluating the faithfulness of generated summaries. Most faithfulness metrics are only evaluated on news domain, can…

Computation and Language · Computer Science 2022-11-17 Sicong Huang , Asli Celikyilmaz , Haoran Li

Evaluating open-domain dialogue systems is challenging for reasons such as the one-to-many problem, i.e., many appropriate responses other than just the golden response. As of now, automatic evaluation methods need better consistency with…

Computation and Language · Computer Science 2023-09-19 Zhengliang Shi , Weiwei Sun , Shuo Zhang , Zhen Zhang , Pengjie Ren , Zhaochun Ren

Large language models (LLMs) have achieved remarkable breakthroughs in new dialogue capabilities by leveraging instruction tuning, which refreshes human impressions of dialogue systems. The long-standing goal of dialogue systems is to be…

Computation and Language · Computer Science 2024-04-01 Jiao Ou , Junda Lu , Che Liu , Yihong Tang , Fuzheng Zhang , Di Zhang , Kun Gai

Automatic evaluation metrics hold a fundamental importance in the development and fine-grained analysis of captioning systems. While current evaluation metrics tend to achieve an acceptable correlation with human judgements at the system…

Artificial Intelligence · Computer Science 2020-12-25 Naeha Sharif , Lyndon White , Mohammed Bennamoun , Wei Liu , Syed Afaq Ali Shah

Conventional dialogue summarization methods directly generate summaries and do not consider user's specific interests. This poses challenges in cases where the users are more focused on particular topics or aspects. With the advancement of…

Computation and Language · Computer Science 2024-08-02 Bin Wang , Zhengyuan Liu , Nancy F. Chen

Large Language Models (LLMs) excel at many tasks but struggle with ambiguous scenarios where multiple valid responses exist, often yielding unreliable results. Conversely, Small Language Models (SLMs) demonstrate robustness in such…

Computation and Language · Computer Science 2025-06-06 Kun Zhao , Bohao Yang , Chen Tang , Siyuan Dai , Haoteng Tang , Chenghua Lin , Liang Zhan

The lack of reliable automatic evaluation metrics is a major impediment to the development of open-domain dialogue systems. Various reference-based metrics have been proposed to calculate a score between a predicted response and a small set…

Computation and Language · Computer Science 2022-03-17 Jun Gao , Wei Bi , Ruifeng Xu , Shuming Shi

We release MMSMR, a Massively Multi-System MultiReference dataset to enable future work on metrics and evaluation for dialog. Automatic metrics for dialogue evaluation should be robust proxies for human judgments; however, the verification…

Computation and Language · Computer Science 2024-11-20 Huda Khayrallah , Zuhaib Akhtar , Edward Cohen , Jyothir S , João Sedoc

Multiple different responses are often plausible for a given open domain dialog context. Prior work has shown the importance of having multiple valid reference responses for meaningful and robust automated evaluations. In such cases, common…

Computation and Language · Computer Science 2021-06-08 Varun Gangal , Harsh Jhamtani , Eduard Hovy , Taylor Berg-Kirkpatrick

Conversational search systems, such as Google Assistant and Microsoft Cortana, enable users to interact with search systems in multiple rounds through natural language dialogues. Evaluating such systems is very challenging given that any…

Information Retrieval · Computer Science 2021-04-29 Zeyang Liu , Ke Zhou , Max L. Wilson

Autonomous systems conducting schema-grounded information-gathering dialogues face an instrumentation gap, lacking turn-level observables for monitoring acquisition efficiency and detecting when questioning becomes unproductive. We…

Computation and Language · Computer Science 2026-01-15 Dimitris Panagopoulos , Adolfo Perrusquia , Weisi Guo

Large Language Models (LLMs) are increasingly used in settings where reliable self-assessment is critical. Assessing model reliability has evolved from using probabilistic correctness estimates to, more recently, eliciting verbalized…

Computation and Language · Computer Science 2026-05-11 Sree Bhattacharyya , Samarth Khanna , Leona Chen , Lucas Craig , Tharun Dilliraj , James Z. Wang

Long-term memory is important for chatbots and dialogue systems (DS) to create consistent and human-like conversations, evidenced by numerous developed memory-augmented DS (MADS). To evaluate the effectiveness of such MADS, existing…

Computation and Language · Computer Science 2024-10-24 Junqing He , Liang Zhu , Rui Wang , Xi Wang , Reza Haffari , Jiaxing Zhang

Research on dialogue constructiveness assessment focuses on (i) analysing conversational factors that influence individuals to take specific actions, win debates, change their perspectives or broaden their open-mindedness and (ii)…

Computation and Language · Computer Science 2024-10-03 Lexin Zhou , Youmna Farag , Andreas Vlachos
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