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The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

The third version of the open-domain dialogue system Alquist developed within the Alexa Prize 2020 competition is designed to conduct coherent and engaging conversations on popular topics. The main novel contribution is the introduction of…

Computation and Language · Computer Science 2020-11-09 Jan Pichl , Petr Marek , Jakub Konrád , Petr Lorenc , Van Duy Ta , Jan Šedivý

In this paper, we present a real-world conversational AI system to search for and book hotels through text messaging. Our architecture consists of a frame-based dialogue management system, which calls machine learning models for intent…

Machine Learning · Computer Science 2019-08-28 Bai Li , Nanyi Jiang , Joey Sham , Henry Shi , Hussein Fazal

We consider the paradigm of a black box AI system that makes life-critical decisions. We propose an "arguing machines" framework that pairs the primary AI system with a secondary one that is independently trained to perform the same task.…

Artificial Intelligence · Computer Science 2018-09-25 Lex Fridman , Li Ding , Benedikt Jenik , Bryan Reimer

Effective physical human-robot interaction requires systems that are not only adaptable to user preferences but also transparent about their actions. This paper introduces BRIDGE, a system for bidirectional human-robot communication in…

Robotics · Computer Science 2026-01-19 Junxiang Wang , Cindy Wang , Rana Soltani Zarrin , Zackory Erickson

Turn-taking, aiming to decide when the next speaker can start talking, is an essential component in building human-robot spoken dialogue systems. Previous studies indicate that multimodal cues can facilitate this challenging task. However,…

Audio and Speech Processing · Electrical Eng. & Systems 2022-04-22 Jiudong Yang , Peiying Wang , Yi Zhu , Mingchao Feng , Meng Chen , Xiaodong He

Effective collaboration between a robot and a person requires natural communication. When a robot travels with a human companion, the robot should be able to explain its navigation behavior in natural language. This paper explains how a…

Artificial Intelligence · Computer Science 2017-09-29 Raj Korpan , Susan L. Epstein , Anoop Aroor , Gil Dekel

Large language models have given social robots the ability to autonomously engage in open-domain conversations. However, they are still missing a fundamental social skill: making use of the multiple modalities that carry social…

Robotics · Computer Science 2025-08-19 Ruben Janssens , Tony Belpaeme

In this paper, we present Duplex Conversation, a multi-turn, multimodal spoken dialogue system that enables telephone-based agents to interact with customers like a human. We use the concept of full-duplex in telecommunication to…

Computation and Language · Computer Science 2022-06-15 Ting-En Lin , Yuchuan Wu , Fei Huang , Luo Si , Jian Sun , Yongbin Li

In this work, we present a hybrid learning method for training task-oriented dialogue systems through online user interactions. Popular methods for learning task-oriented dialogues include applying reinforcement learning with user feedback…

Computation and Language · Computer Science 2018-04-19 Bing Liu , Gokhan Tur , Dilek Hakkani-Tur , Pararth Shah , Larry Heck

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on…

Computation and Language · Computer Science 2022-03-31 Jinjie Ni , Tom Young , Vlad Pandelea , Fuzhao Xue , Erik Cambria

RubyStar is a dialog system designed to create "human-like" conversation by combining different response generation strategies. RubyStar conducts a non-task-oriented conversation on general topics by using an ensemble of rule-based,…

Computation and Language · Computer Science 2017-12-19 Huiting Liu , Tao Lin , Hanfei Sun , Weijian Lin , Chih-Wei Chang , Teng Zhong , Alexander Rudnicky

Social robot navigation can be helpful in various contexts of daily life but requires safe human-robot interactions and efficient trajectory planning. While modeling pairwise relations has been widely studied in multi-agent interacting…

Robotics · Computer Science 2024-11-13 Jiachen Li , Chuanbo Hua , Jianpeng Yao , Hengbo Ma , Jinkyoo Park , Victoria Dax , Mykel J. Kochenderfer

We develop a dynamical systems approach to prioritizing and selecting multiple recurring tasks with the aim of conferring a degree of deliberative goal selection to a mobile robot confronted with competing objectives. We take navigation as…

Dynamical Systems · Mathematics 2018-03-12 Paul B. Reverdy , Daniel E. Koditschek

Prior studies have found that explaining robot decisions and actions helps to increase system transparency, improve user understanding, and enable effective human-robot collaboration. In this paper, we present a system for generating…

Robotics · Computer Science 2021-03-09 Kayla Boggess , Shenghui Chen , Lu Feng

This is the application document for the 2019 Amazon Alexa competition. We give an overall vision of our conversational experience, as well as a sample conversation that we would like our dialog system to achieve by the end of the…

Computation and Language · Computer Science 2019-09-12 Richard Csaky

Trustworthiness is a crucial concept in the context of human-robot interaction. Cooperative robots must be transparent regarding their decision-making process, especially when operating in a human-oriented environment. This paper presents a…

Robotics · Computer Science 2024-05-07 Tuba Girgin , Emre Girgin , Yigit Yildirim , Emre Ugur , Mehmet Haklidir

Social robots aim to establish long-term bonds with humans through engaging conversation. However, traditional conversational approaches, reliant on scripted interactions, often fall short in maintaining engaging conversations. This paper…

Robotics · Computer Science 2024-02-20 Zining Wang , Paul Reisert , Eric Nichols , Randy Gomez

Automatic evaluation is beneficial for open-domain dialog system development. However, standard word-overlap metrics (BLEU, ROUGE) do not correlate well with human judgements of open-domain dialog systems. In this work we propose to use the…

Computation and Language · Computer Science 2022-02-18 Sarik Ghazarian , Behnam Hedayatnia , Alexandros Papangelis , Yang Liu , Dilek Hakkani-Tur

Guide dogs play a critical role in the lives of many, however training them is a time- and labor-intensive process. We are developing a method to allow an autonomous robot to physically guide humans using direct human-robot communication.…

Human-Computer Interaction · Computer Science 2021-11-29 Kavan Mehrizi