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In the context of knowledge-driven seq-to-seq generation tasks, such as document-based question answering and document summarization systems, two fundamental knowledge sources play crucial roles: the inherent knowledge embedded within model…

Computation and Language · Computer Science 2025-01-16 Han Cao , Zhaoyang Zhang , Xiangtian Li , Chufan Wu , Hansong Zhang , Wenqing Zhang

Most existing neural network based task-oriented dialogue systems follow encoder-decoder paradigm, where the decoder purely depends on the source texts to generate a sequence of words, usually suffering from instability and poor…

Computation and Language · Computer Science 2021-06-11 Dingmin Wang , Ziyao Chen , Wanwei He , Li Zhong , Yunzhe Tao , Min Yang

We describe an approach to task-oriented dialogue in which dialogue state is represented as a dataflow graph. A dialogue agent maps each user utterance to a program that extends this graph. Programs include metacomputation operators for…

Neural network models are capable of generating extremely natural sounding conversational interactions. Nevertheless, these models have yet to demonstrate that they can incorporate content in the form of factual information or…

Computation and Language · Computer Science 2018-11-19 Marjan Ghazvininejad , Chris Brockett , Ming-Wei Chang , Bill Dolan , Jianfeng Gao , Wen-tau Yih , Michel Galley

Knowledge-aided dialogue response generation aims at augmenting chatbots with relevant external knowledge in the hope of generating more informative responses. The majority of previous work assumes that the relevant knowledge is given as…

Computation and Language · Computer Science 2023-02-21 Ante Wang , Linfeng Song , Qi Liu , Haitao Mi , Longyue Wang , Zhaopeng Tu , Jinsong Su , Dong Yu

Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded,…

Computation and Language · Computer Science 2017-07-17 Mihail Eric , Christopher D. Manning

Existing dialog datasets contain a sequence of utterances and responses without any explicit background knowledge associated with them. This has resulted in the development of models which treat conversation as a sequence-to-sequence…

Computation and Language · Computer Science 2018-09-24 Nikita Moghe , Siddhartha Arora , Suman Banerjee , Mitesh M. Khapra

While most task-oriented dialogues assume conversations between the agent and one user at a time, dialogue systems are increasingly expected to communicate with multiple users simultaneously who make decisions collaboratively. To facilitate…

Knowledge (including structured knowledge such as schema and ontology, and unstructured knowledge such as web corpus) is a critical part of dialog understanding, especially for unseen tasks and domains. Traditionally, such domain-specific…

Computation and Language · Computer Science 2022-10-14 Dian Yu , Mingqiu Wang , Yuan Cao , Izhak Shafran , Laurent El Shafey , Hagen Soltau

Conversations have an intrinsic one-to-many property, which means that multiple responses can be appropriate for the same dialog context. In task-oriented dialogs, this property leads to different valid dialog policies towards task…

Computation and Language · Computer Science 2019-12-03 Yichi Zhang , Zhijian Ou , Zhou Yu

Supply chain operations generate vast amounts of operational data; however, critical knowledge such as system usage practices, troubleshooting workflows, and resolution techniques often remains buried within unstructured communications like…

Artificial Intelligence · Computer Science 2025-06-24 Yao Zhang , Zaixi Shang , Silpan Patel , Mikel Zuniga

Task-oriented dialog presents a difficult challenge encompassing multiple problems including multi-turn language understanding and generation, knowledge retrieval and reasoning, and action prediction. Modern dialog systems typically begin…

Despite end-to-end neural systems making significant progress in the last decade for task-oriented as well as chit-chat based dialogue systems, most dialogue systems rely on hybrid approaches which use a combination of rule-based, retrieval…

Computation and Language · Computer Science 2021-05-07 Ashish Shrivastava , Kaustubh Dhole , Abhinav Bhatt , Sharvani Raghunath

Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue…

Computation and Language · Computer Science 2022-03-22 Yi-Lin Tuan , Sajjad Beygi , Maryam Fazel-Zarandi , Qiaozi Gao , Alessandra Cervone , William Yang Wang

Developing an efficient retriever to retrieve knowledge from a large-scale knowledge base (KB) is critical for task-oriented dialogue systems to effectively handle localized and specialized tasks. However, widely used generative models such…

Computation and Language · Computer Science 2023-10-23 Weizhou Shen , Yingqi Gao , Canbin Huang , Fanqi Wan , Xiaojun Quan , Wei Bi

Multi-hop question generation (MQG) aims to generate complex questions which require reasoning over multiple pieces of information of the input passage. Most existing work on MQG has focused on exploring graph-based networks to equip the…

Computation and Language · Computer Science 2022-02-15 Dan Su , Peng Xu , Pascale Fung

We study knowledge-grounded dialogue generation with pre-trained language models. To leverage the redundant external knowledge under capacity constraint, we propose equipping response generation defined by a pre-trained language model with…

Computation and Language · Computer Science 2020-10-20 Xueliang Zhao , Wei Wu , Can Xu , Chongyang Tao , Dongyan Zhao , Rui Yan

Task-oriented dialogue systems have garnered significant attention due to their conversational ability to accomplish goals, such as booking airline tickets for users. Traditionally, task-oriented dialogue systems are conceptualized as…

Computation and Language · Computer Science 2025-11-18 Pu-Hai Yang , Heyan Huang , Heng-Da Xu , Fanshu Sun , Xian-Ling Mao , Chaoxu Mu

Understanding novel situations in the traffic domain requires an intricate combination of domain-specific and causal commonsense knowledge. Prior work has provided sufficient perception-based modalities for traffic monitoring, in this…

Computation and Language · Computer Science 2022-12-16 Jiarui Zhang , Filip Ilievski , Aravinda Kollaa , Jonathan Francis , Kaixin Ma , Alessandro Oltramari

Task-oriented dialogue systems aim at providing users with task-specific services. Users of such systems often do not know all the information about the task they are trying to accomplish, requiring them to seek information about the task.…

Computation and Language · Computer Science 2023-05-24 Yue Feng , Hossein A. Rahmani , Aldo Lipani , Emine Yilmaz