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Reinforcement learning has been widely adopted to model dialogue managers in task-oriented dialogues. However, the user simulator provided by state-of-the-art dialogue frameworks are only rough approximations of human behaviour. The ability…

Computation and Language · Computer Science 2023-02-23 Thibault Cordier , Tanguy Urvoy , Fabrice Lefevre , Lina M. Rojas-Barahona

Dialog policy decides what and how a task-oriented dialog system will respond, and plays a vital role in delivering effective conversations. Many studies apply Reinforcement Learning to learn a dialog policy with the reward function which…

Computation and Language · Computer Science 2019-08-29 Ryuichi Takanobu , Hanlin Zhu , Minlie Huang

Learning task-oriented dialog policies via reinforcement learning typically requires large amounts of interaction with users, which in practice renders such methods unusable for real-world applications. In order to reduce the data…

Computation and Language · Computer Science 2022-07-04 Jorge A. Mendez , Alborz Geramifard , Mohammad Ghavamzadeh , Bing Liu

Task-oriented dialogue systems have been a promising area in the NLP field. Previous work showed the effectiveness of using a single GPT-2 based model to predict belief states and responses via causal language modeling. In this paper, we…

Computation and Language · Computer Science 2021-10-12 Po-Nien Kung , Chung-Cheng Chang , Tse-Hsuan Yang , Hsin-Kai Hsu , Yu-Jia Liou , Yun-Nung Chen

Task-oriented dialogue systems help users accomplish tasks such as booking a movie ticket and ordering food via conversation. Generative models parameterized by a deep neural network are widely used for next turn response generation in such…

Computation and Language · Computer Science 2020-10-13 Prasanna Parthasarathi , Arvind Neelakantan , Sharan Narang

This work proposes a neural network architecture that learns policies for multiple agent classes in a heterogeneous multi-agent reinforcement setting. The proposed network uses directed labeled graph representations for states, encodes…

Artificial Intelligence · Computer Science 2020-10-22 Douglas De Rizzo Meneghetti , Reinaldo Augusto da Costa Bianchi

In this work, we present a hybrid learning method for training task-oriented dialogue systems through online user interactions. Popular methods for learning task-oriented dialogues include applying reinforcement learning with user feedback…

Computation and Language · Computer Science 2018-04-19 Bing Liu , Gokhan Tur , Dilek Hakkani-Tur , Pararth Shah , Larry Heck

Tracking dialogue states is an essential topic in task-oriented dialogue systems, which involve filling in the necessary information in pre-defined slots corresponding to a schema. While general pre-trained language models have been shown…

Computation and Language · Computer Science 2023-11-14 Ruolin Su , Ting-Wei Wu , Biing-Hwang Juang

Many studies have applied reinforcement learning to train a dialog policy and show great promise these years. One common approach is to employ a user simulator to obtain a large number of simulated user experiences for reinforcement…

Computation and Language · Computer Science 2020-04-24 Ryuichi Takanobu , Runze Liang , Minlie Huang

Human conversation is inherently complex, often spanning many different topics/domains. This makes policy learning for dialogue systems very challenging. Standard flat reinforcement learning methods do not provide an efficient framework for…

There is an increasing demand for task-oriented dialogue systems which can assist users in various activities such as booking tickets and restaurant reservations. In order to complete dialogues effectively, dialogue policy plays a key role…

Computation and Language · Computer Science 2019-09-23 Tian Lan , Xianling Mao , Heyan Huang

Dialogue policy learning for task-oriented dialogue systems has enjoyed great progress recently mostly through employing reinforcement learning methods. However, these approaches have become very sophisticated. It is time to re-evaluate it.…

Computation and Language · Computer Science 2020-09-22 Ziming Li , Julia Kiseleva , Maarten de Rijke

We study open domain dialogue generation with dialogue acts designed to explain how people engage in social chat. To imitate human behavior, we propose managing the flow of human-machine interactions with the dialogue acts as policies. The…

Computation and Language · Computer Science 2018-07-23 Can Xu , Wei Wu , Yu Wu

This work investigates the task-oriented dialogue problem in mixed-domain settings. We study the effect of alternating between different domains in sequences of dialogue turns using two related state-of-the-art dialogue systems. We first…

Computation and Language · Computer Science 2019-09-06 Tho Luong Chi , Phuong Le-Hong

Existing neural models for dialogue response generation assume that utterances are sequentially organized. However, many real-world dialogues involve multiple interlocutors (i.e., multi-party dialogues), where the assumption does not hold…

Computation and Language · Computer Science 2019-06-03 Wenpeng Hu , Zhangming Chan , Bing Liu , Dongyan Zhao , Jinwen Ma , Rui Yan

Natural language generators for task-oriented dialog should be able to vary the style of the output utterance while still effectively realizing the system dialog actions and their associated semantics. While the use of neural generation for…

Computation and Language · Computer Science 2018-09-06 Shereen Oraby , Lena Reed , Sharath TS , Shubhangi Tandon , Marilyn Walker

We present two architectures for multi-task learning with neural sequence models. Our approach allows the relationships between different tasks to be learned dynamically, rather than using an ad-hoc pre-defined structure as in previous…

Computation and Language · Computer Science 2018-11-27 Pengfei Liu , Jie Fu , Yue Dong , Xipeng Qiu , Jackie Chi Kit Cheung

Intent detection and identification from multi-turn dialogue has become a widely explored technique in conversational agents, for example, voice assistants and intelligent customer services. The conventional approaches typically cast the…

Artificial Intelligence · Computer Science 2023-10-19 Zengguang Hao , Jie Zhang , Binxia Xu , Yafang Wang , Gerard de Melo , Xiaolong Li

In this paper, we present a neural network based task-oriented dialogue system that can be optimized end-to-end with deep reinforcement learning (RL). The system is able to track dialogue state, interface with knowledge bases, and…

Computation and Language · Computer Science 2017-12-04 Bing Liu , Gokhan Tur , Dilek Hakkani-Tur , Pararth Shah , Larry Heck

Spoken dialogue systems allow humans to interact with machines using natural speech. As such, they have many benefits. By using speech as the primary communication medium, a computer interface can facilitate swift, human-like acquisition of…

Computation and Language · Computer Science 2016-09-12 Milica Gasic , Nikola Mrksic , Lina M. Rojas-Barahona , Pei-Hao Su , Stefan Ultes , David Vandyke , Tsung-Hsien Wen , Steve Young
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