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We propose a novel problem within end-to-end learning of task-oriented dialogs (TOD), in which the dialog system mimics a troubleshooting agent who helps a user by diagnosing their problem (e.g., car not starting). Such dialogs are grounded…

Computation and Language · Computer Science 2021-12-08 Dinesh Raghu , Shantanu Agarwal , Sachindra Joshi , Mausam

As task-oriented dialog systems are becoming increasingly popular in our lives, more realistic tasks have been proposed and explored. However, new practical challenges arise. For instance, current dialog systems cannot effectively handle…

Computation and Language · Computer Science 2021-12-16 Kun Qian , Ahmad Beirami , Satwik Kottur , Shahin Shayandeh , Paul Crook , Alborz Geramifard , Zhou Yu , Chinnadhurai Sankar

Memory extraction is crucial for maintaining coherent ultra-long dialogues in human-robot role-playing scenarios. However, existing methods often exhibit uncontrolled memory growth. To address this, we propose MOOM, the first dual-branch…

Computation and Language · Computer Science 2025-09-18 Weishu Chen , Jinyi Tang , Zhouhui Hou , Shihao Han , Mingjie Zhan , Zhiyuan Huang , Delong Liu , Jiawei Guo , Zhicheng Zhao , Fei Su

We introduce TacoBot, a user-centered task-oriented digital assistant designed to guide users through complex real-world tasks with multiple steps. Covering a wide range of cooking and how-to tasks, we aim to deliver a collaborative and…

Computation and Language · Computer Science 2023-08-01 Lingbo Mo , Shijie Chen , Ziru Chen , Xiang Deng , Ashley Lewis , Sunit Singh , Samuel Stevens , Chang-You Tai , Zhen Wang , Xiang Yue , Tianshu Zhang , Yu Su , Huan Sun

Multi-role dialogue understanding comprises a wide range of diverse tasks such as question answering, act classification, dialogue summarization etc. While dialogue corpora are abundantly available, labeled data, for specific learning…

Computation and Language · Computer Science 2020-03-12 Tianyi Wang , Yating Zhang , Xiaozhong Liu , Changlong Sun , Qiong Zhang

Large-scale Wizard-Of-Oz dialogue datasets have enabled the training of deep learning-based dialogue systems. While they are successful as benchmark datasets, they lack certain types of utterances, which would make them more realistic. In…

Computation and Language · Computer Science 2024-12-11 Sebastian Steindl , Ulrich Schäfer , Bernd Ludwig

In multi-modal dialogue systems, it is important to allow the use of images as part of a multi-turn conversation. Training such dialogue systems generally requires a large-scale dataset consisting of multi-turn dialogues that involve…

Computation and Language · Computer Science 2021-07-20 Nyoungwoo Lee , Suwon Shin , Jaegul Choo , Ho-Jin Choi , Sung-Hyun Myaeng

Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express…

Computation and Language · Computer Science 2024-03-28 Yejin Yoon , Jungyeon Lee , Kangsan Kim , Chanhee Park , Taeuk Kim

Task-oriented dialog systems have witnessed substantial progress due to conversational pre-training techniques. Yet, two significant challenges persist. First, most systems primarily utilize the latest turn's state label for the generator.…

Computation and Language · Computer Science 2024-01-30 Longxiang Liu , Xiuxing Li , Yang Feng

Task-oriented dialogue (TOD) systems facilitate goal-driven interactions between users and machines. While recent advances in deep learning have improved the performance, TOD systems often struggle in low-resource scenarios with limited…

Computation and Language · Computer Science 2025-07-08 Quang-Vinh Nguyen , Quang-Chieu Nguyen , Hoang Pham , Khac-Hoai Nam Bui

Task-oriented dialog systems enable users to accomplish tasks using natural language. State-of-the-art systems respond to users in the same way regardless of their personalities, although personalizing dialogues can lead to higher levels of…

Computation and Language · Computer Science 2023-03-27 A. B. Siddique , M. H. Maqbool , Kshitija Taywade , Hassan Foroosh

Making chatbots world aware in a conversation like a human is a crucial challenge, where the world may contain dynamic knowledge and spatiotemporal state. Several recent advances have tried to link the dialog system to a static knowledge…

Computation and Language · Computer Science 2022-09-07 Han Zhou , Xinchao Xu , Wenquan Wu , Zheng-Yu Niu , Hua Wu , Siqi Bao , Fan Wang , Haifeng Wang

This paper introduces Doc2Bot, a novel dataset for building machines that help users seek information via conversations. This is of particular interest for companies and organizations that own a large number of manuals or instruction books.…

Computation and Language · Computer Science 2022-11-22 Haomin Fu , Yeqin Zhang , Haiyang Yu , Jian Sun , Fei Huang , Luo Si , Yongbin Li , Cam-Tu Nguyen

This paper studies the exposure bias problem in task-oriented dialog systems, where the model's generated content over multiple turns drives the dialog context away from the ground-truth distribution at training time, introducing error…

Computation and Language · Computer Science 2022-09-16 Yunyi Yang , Hong Ding , Qingyi Liu , Xiaojun Quan

A slot value might be provided segment by segment over multiple-turn interactions in a dialog, especially for some important information such as phone numbers and names. It is a common phenomenon in daily life, but little attention has been…

Computation and Language · Computer Science 2023-09-26 Sai Zhang , Yuwei Hu , Yuchuan Wu , Jiaman Wu , Yongbin Li , Jian Sun , Caixia Yuan , Xiaojie Wang

In real-world task-oriented dialogue (TOD) settings, agents are required to strictly adhere to complex instructions while conducting multi-turn conversations with customers. These instructions are typically presented in natural language…

Computation and Language · Computer Science 2025-11-21 Sarik Ghazarian , Abhinav Gullapalli , Swair Shah , Anurag Beniwal , Nanyun Peng , Narayanan Sadagopan , Zhou Yu

Task-oriented dialogue (TOD) systems function as digital assistants, guiding users through various tasks such as booking flights or finding restaurants. Existing toolkits for building TOD systems often fall short of in delivering…

Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded,…

Computation and Language · Computer Science 2017-07-17 Mihail Eric , Christopher D. Manning

Real dialogues with AI assistants for solving data-centric tasks often follow dynamic, unpredictable paths due to imperfect information provided by the user or in the data, which must be caught and handled. Developing datasets which capture…

Computation and Language · Computer Science 2025-03-19 Christian Poelitz , Nick McKenna

Dialogue summarization aims to provide a concise and coherent summary of conversations between multiple speakers. While recent advancements in language models have enhanced this process, summarizing dialogues accurately and faithfully…

Computation and Language · Computer Science 2024-09-17 Eunice Akani , Benoit Favre , Frederic Bechet , Romain Gemignani
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