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To develop a reliable AI for psychological assessment, we introduce \texttt{PsychEval}, a multi-session, multi-therapy, and highly realistic benchmark designed to address three key challenges: \textbf{1) Can we train a highly realistic AI…

Artificial Intelligence · Computer Science 2026-01-09 Qianjun Pan , Junyi Wang , Jie Zhou , Yutao Yang , Junsong Li , Kaiyin Xu , Yougen Zhou , Yihan Li , Jingyuan Zhao , Qin Chen , Ningning Zhou , Kai Chen , Liang He

Modeling empathy is a complex endeavor that is rooted in interpersonal and experiential dimensions of human interaction, and remains an open problem within AI. Existing empathy datasets fall short in capturing the richness of empathy…

Computation and Language · Computer Science 2024-05-27 Jocelyn Shen , Yubin Kim , Mohit Hulse , Wazeer Zulfikar , Sharifa Alghowinem , Cynthia Breazeal , Hae Won Park

Conversational artificial intelligence can already independently engage in brief conversations with clients with psychological problems and provide evidence-based psychological interventions. The main objective of this study is to improve…

Human-Computer Interaction · Computer Science 2024-03-21 H. Zhang , Z. Qiao , H. Wang , B. Duan , J. Yin

With the growing prevalence of psychological interventions, it is vital to have measures which rate the effectiveness of psychological care to assist in training, supervision, and quality assurance of services. Traditionally, quality…

Text-based online counselling scales across geographical and stigma barriers, yet faces practitioner shortages, lacks non-verbal cues and suffers inconsistent quality assurance. Whilst artificial intelligence offers promising solutions, its…

Computers and Society · Computer Science 2026-01-15 Philipp Steigerwald , Jennifer Burghardt , Eric Rudolph , Jens Albrecht

Current AI agent frameworks commit early to a single interaction protocol, a fixed tool integration strategy, and static user models, limiting their deployment across diverse interaction paradigms. To address these constraints, we introduce…

Artificial Intelligence · Computer Science 2026-03-25 Alfred Shen , Aaron Shen

From social networks to traffic routing, artificial learning agents are playing a central role in modern institutions. We must therefore understand how to leverage these systems to foster outcomes and behaviors that align with our own…

Multiagent Systems · Computer Science 2022-02-22 Jan Balaguer , Raphael Koster , Christopher Summerfield , Andrea Tacchetti

Effective human-agent interaction (HAI) relies on accurate and adaptive perception of human emotional states. While multimodal deep learning models - leveraging facial expressions, speech, and textual cues - offer high accuracy in emotion…

Machine Learning · Computer Science 2025-12-15 Matvey Nepomnyaschiy , Oleg Pereziabov , Anvar Tliamov , Stanislav Mikhailov , Ilya Afanasyev

Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate…

Human-Computer Interaction · Computer Science 2025-10-13 Jijie Zhou , Yuhan Hu

We introduce a Reinforcement Learning Psychotherapy AI Companion that generates topic recommendations for therapists based on patient responses. The system uses Deep Reinforcement Learning (DRL) to generate multi-objective policies for four…

Machine Learning · Computer Science 2023-03-20 Baihan Lin , Guillermo Cecchi , Djallel Bouneffouf

In this paper, we describe the iterative participatory design of SOPHIE, an online virtual patient for feedback-based practice of sensitive patient-physician conversations, and discuss an initial qualitative evaluation of the system by…

Human-Computer Interaction · Computer Science 2020-09-24 Mohammad Rafayet Ali , Taylan Sen , Benjamin Kane , Shagun Bose , Thomas M Carroll , Ronald Epstein , Lenhart Schubert , Ehsan Hoque

High-fidelity, AI-based simulated classroom systems enable teachers to rehearse effective teaching strategies. However, dialogue-oriented open-ended conversations such as teaching a student about scale factors can be difficult to model.…

Human-Computer Interaction · Computer Science 2021-12-07 Debajyoti Datta , Maria Phillips , James P Bywater , Jennifer Chiu , Ginger S. Watson , Laura E. Barnes , Donald E Brown

In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on the rise. One area where AI can have a significant impact is in the coaching of contact center agents. By analyzing call transcripts using…

Computation and Language · Computer Science 2023-05-30 Md Tahmid Rahman Laskar , Cheng Chen , Xue-Yong Fu , Mahsa Azizi , Shashi Bhushan , Simon Corston-Oliver

Modern day conversational agents are trained to emulate the manner in which humans communicate. To emotionally bond with the user, these virtual agents need to be aware of the affective state of the user. Transformers are the recent state…

Sound · Computer Science 2022-04-26 Raman Goel , Seba Susan , Sachin Vashisht , Armaan Dhanda

With the development of online business, customer service agents gradually play a crucial role as an interface between the companies and their customers. Most companies spend a lot of time and effort on hiring and training customer service…

Computation and Language · Computer Science 2022-04-28 Shuang Peng , Shuai Zhu , Minghui Yang , Haozhou Huang , Dan Liu , Zujie Wen , Xuelian Li , Biao Fan

Engagement between client and therapist is a critical determinant of therapeutic success. We propose a multi-dimensional natural language processing (NLP) framework that objectively classifies engagement quality in counseling sessions based…

With the rapid development of mobile intelligent assistant technologies, multi-modal AI assistants have become essential interfaces for daily user interactions. However, current evaluation methods face challenges including high manual…

Artificial Intelligence · Computer Science 2025-10-22 Meiping Wang , Jian Zhong , Rongduo Han , Liming Kang , Zhengkun Shi , Xiao Liang , Xing Lin , Nan Gao , Haining Zhang

AI companions enable deep emotional relationships by engaging a user's sense of identity, but they also pose risks like unhealthy emotional dependence. Mitigating these risks requires first understanding the underlying process of identity…

Human-Computer Interaction · Computer Science 2026-03-26 Renkai Ma , Shuo Niu , Lingyao Li , Alex Hirth , Ava Brehm , Rowajana Behterin Barbie

Instructors play a pivotal role in integrating AI into education, yet their adoption of AI-powered tools remains inconsistent. Despite this, limited research explores how to design AI tools that support broader instructor adoption. This…

Human-Computer Interaction · Computer Science 2025-03-10 Si Chen , Reid Metoyer , Khiem Le , Adam Acunin , Izzy Molnar , Alex Ambrose , James Lang , Nitesh Chawla , Ronald Metoyer

This technical report presents the Drama Engine, a novel framework for agentic interaction with large language models designed for narrative purposes. The framework adapts multi-agent system principles to create dynamic, context-aware…

Artificial Intelligence · Computer Science 2024-08-22 Martin Pichlmair , Riddhi Raj , Charlene Putney
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