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Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…

Computation and Language · Computer Science 2026-01-14 Francesco Dettori , Matteo Forasassi , Lorenzo Veronese , Livia Lestingi , Vincenzo Scotti , Matteo Giovanni Rossi

Individuals with diverse motor abilities often benefit from intensive and specialized rehabilitation therapies aimed at enhancing their functional recovery. Nevertheless, the challenge lies in the restricted availability of…

Artificial agents capable of understanding and aligning with others' intentions are essential for safe and socially robust artificial intelligence. We introduce a computational framework for empathy in active inference agents, grounded in…

Affective computing has made significant strides in emotion recognition and generation, yet current approaches mainly focus on short-term pattern recognition and lack a comprehensive framework to guide affective agents toward long-term…

Human-Computer Interaction · Computer Science 2025-02-26 Bin Yin , Chong-Yi Liu , Liya Fu , Jinkun Zhang

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

Computation and Language · Computer Science 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

As artificial intelligence (AI) systems become increasingly embedded in everyday life, the ability of interactive agents to express empathy has become critical for effective human-AI interaction, particularly in emotionally sensitive…

Human-Computer Interaction · Computer Science 2025-12-24 Sung Park , Daeho Yoon , Jungmin Lee

Current AI counseling systems struggle with maintaining effective long-term client engagement. Through formative research with counselors and a systematic literature review, we identified five key design considerations for AI counseling…

Human-Computer Interaction · Computer Science 2025-03-28 Yuanrong Tang , Yu Kang , Yifan Wang , Tianhong Wang , Chen Zhong , Jiangtao Gong

Social robots and conversational agents are being explored as supports for wellbeing, goal-setting, and everyday self-regulation. While prior work highlights their potential to motivate and guide users, much of the evidence relies on…

Human-Computer Interaction · Computer Science 2026-02-05 Keya Shah , Himanshi Lalwani , Zein Mukhanov , Hanan Salam

Negotiation is a complex social interaction that encapsulates emotional encounters in human decision-making. Virtual agents that can negotiate with humans are useful in pedagogy and conversational AI. To advance the development of such…

Human-Computer Interaction · Computer Science 2021-07-29 Kushal Chawla , Rene Clever , Jaysa Ramirez , Gale Lucas , Jonathan Gratch

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

This paper presents a qualitative analysis of participants' perceptions of a robotic coach conducting Positive Psychology exercises, providing insights for the future design of robotic coaches. Participants (n = 20) took part in a…

Human-Computer Interaction · Computer Science 2025-02-18 Minja Axelsson , Nikhil Churamani , Atahan Caldir , Hatice Gunes

We present the design of an online social skills development interface for teenagers with autism spectrum disorder (ASD). The interface is intended to enable private conversation practice anywhere, anytime using a web-browser. Users…

Creating effective dialogue systems for mental health support requires high-quality multi-turn counseling dialogue data, yet collecting real counselor-client conversations presents significant challenges, including privacy concerns, high…

Computation and Language · Computer Science 2026-05-27 Huachuan Qiu , Zhenzhong Lan

With increasing physicians' workload and patients' needs for care, there is a need for technology that facilitates physicians work and performs continues follow-up with patients. Existing approaches focus merely on improving patient's…

Artificial Intelligence · Computer Science 2019-04-26 Ahmed Fadhil

Testing conversational AI systems at scale across diverse domains necessitates realistic and diverse user interactions capturing a wide array of behavioral patterns. We present a novel multi-agent framework for realistic, explainable human…

Human-Computer Interaction · Computer Science 2026-01-23 Hareeshwar Karthikeyan

Current mental-health conversational systems are usually based on fixed, generic dialogue patterns. This paper proposes an adaptive framework based on large language models that aims to personalize therapeutic interaction according to a…

Human-Computer Interaction · Computer Science 2025-11-26 Priyanka Singh , Sebastian Von Mammen

Recently, advancements in AI counseling based on large language models have shown significant progress. However, existing studies employ a one-time generation approach to synthesize multi-turn dialogue samples, resulting in low therapy…

Computation and Language · Computer Science 2025-10-01 Mingyu Chen , Jingkai Lin , Zhaojie Chu , Xiaofen Xing , Yirong Chen , Xiangmin Xu

This paper outlines the EMPATHIC Research & Innovation project, which aims to research, innovate, explore and validate new interaction paradigms and plat-forms for future generations of Personalized Virtual Coaches to assist elderly people…

Empathy is critical to successful mental health support. Empathy measurement has predominantly occurred in synchronous, face-to-face settings, and may not translate to asynchronous, text-based contexts. Because millions of people use…

Computation and Language · Computer Science 2020-09-18 Ashish Sharma , Adam S. Miner , David C. Atkins , Tim Althoff

Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…

Computers and Society · Computer Science 2024-02-28 Rahime Belen Saglam , Jason R. C. Nurse , Lisa Sugiura
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