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Root Cause Analysis (RCA) is a quality management method that aims to systematically investigate and identify the cause-and-effect relationships of problems and their underlying causes. Traditional methods are based on the analysis of…

Machine Learning · Computer Science 2024-07-24 Lucas Possner , Lukas Bahr , Leonard Roehl , Christoph Wehner , Sophie Groeger

AI-based monitoring has become crucial for cloud-based services due to its scale. A common approach to AI-based monitoring is to detect causal relationships among service components and build a causal graph. Availability of domain…

Distributed, Parallel, and Cluster Computing · Computer Science 2023-03-21 Sarthak Chakraborty , Shaddy Garg , Shubham Agarwal , Ayush Chauhan , Shiv Kumar Saini

Root cause analysis (RCA) in microservice systems is challenging, requiring on-call engineers to rapidly diagnose failures across heterogeneous telemetry such as metrics, logs, and traces. Traditional RCA methods often focus on single…

Artificial Intelligence · Computer Science 2025-08-19 Yifang Tian , Yaming Liu , Zichun Chong , Zihang Huang , Hans-Arno Jacobsen

Root Cause Analysis (RCA) of any service-disrupting incident is one of the most critical as well as complex tasks in IT processes, especially for cloud industry leaders like Salesforce. Typically RCA investigation leverages data-sources…

Information Retrieval · Computer Science 2022-04-26 Amrita Saha , Steven C. H. Hoi

Fault localization is challenging in online micro-service due to the wide variety of monitoring data volume, types, events and complex interdependencies in service and components. Faults events in services are propagative and can trigger a…

Artificial Intelligence · Computer Science 2024-02-22 Tingting Wang , Guilin Qi , Tianxing Wu

Existing multi-source root cause analysis (RCA) methods for microservice systems assume all services have traces to construct a service call graph. However, this assumption is not practical as microservice systems evolve rapidly and may…

Software Engineering · Computer Science 2026-04-21 Luan Pham , Huong Ha , Xiuzhen Zhang , Hongyu Zhang

In recent years, microservices have gained widespread adoption in IT operations due to their scalability, maintenance, and flexibility. However, it becomes challenging for site reliability engineers (SREs) to pinpoint the root cause due to…

Machine Learning · Computer Science 2024-02-05 Cheng-Ming Lin , Ching Chang , Wei-Yao Wang , Kuang-Da Wang , Wen-Chih Peng

Edge computing environments host increasingly complex microservice-based IoT applications, which are prone to performance anomalies that can propagate across dependent services. Identifying the true source of such anomalies, known as Root…

Distributed, Parallel, and Cluster Computing · Computer Science 2025-11-18 Duneesha Fernando , Maria A. Rodriguez , Rajkumar Buyya

The momentum gained by microservices and cloud-native software architecture pushed nowadays enterprise IT towards multi-service applications. The proliferation of services and service interactions within applications, often consisting of…

Software Engineering · Computer Science 2021-05-27 Jacopo Soldani , Antonio Brogi

Detecting failures and identifying their root causes promptly and accurately is crucial for ensuring the availability of microservice systems. A typical failure troubleshooting pipeline for microservices consists of two phases: anomaly…

Software Engineering · Computer Science 2024-05-16 Luan Pham , Huong Ha , Hongyu Zhang

Root cause localization in cloud native microservice systems requires modeling complex service dependencies, irregular temporal dynamics, and heterogeneous observability data. We present HyperODE RCA, a unified framework that combines…

Machine Learning · Computer Science 2026-05-04 Xin Liu , Yuhang He , Sichen Zhao , Kejian Tong , Xingyu Zhang

Root cause analysis (RCA) is essential for diagnosing failures within complex software systems to ensure system reliability. The highly distributed and interdependent nature of modern cloud-based systems often complicates RCA efforts,…

Software Engineering · Computer Science 2026-02-02 Evelien Riddell , James Riddell , Gengyi Sun , Michał Antkiewicz , Krzysztof Czarnecki

Cloud application services are distributed in nature and have components across the stack working together to deliver the experience to end users. The wide adoption of microservice architecture exacerbates failure management due to…

Performance · Computer Science 2025-09-09 Dhanya R Mathews , Mudit Verma , Pooja Aggarwal , J. Lakshmi

Root cause analysis (RCA) in networked industrial systems, such as supply chains and power networks, is notoriously difficult due to unknown and dynamically evolving interdependencies among geographically distributed clients. These clients…

Machine Learning · Computer Science 2026-02-26 Ayush Mohanty , Paritosh Ramanan , Nagi Gebraeel

Root Cause Analysis (RCA) aims at identifying the underlying causes of system faults by uncovering and analyzing the causal structure from complex systems. It has been widely used in many application domains. Reliable diagnostic conclusions…

Artificial Intelligence · Computer Science 2024-07-15 Chang Gong , Di Yao , Jin Wang , Wenbin Li , Lanting Fang , Yongtao Xie , Kaiyu Feng , Peng Han , Jingping Bi

Localizing the root cause of network faults is crucial to network operation and maintenance. However, due to the complicated network architectures and wireless environments, as well as limited labeled data, accurately localizing the true…

Machine Learning · Computer Science 2022-03-08 Chaoli Zhang , Zhiqiang Zhou , Yingying Zhang , Linxiao Yang , Kai He , Qingsong Wen , Liang Sun

While fuzzing has demonstrated its effectiveness in exposing vulnerabilities within embedded firmware, the discovery of crashing test cases is only the first step in improving the security of these critical systems. The subsequent fault…

Cryptography and Security · Computer Science 2024-10-25 Boyu Chang , Binbin Zhao , Qiao Zhang , Peiyu Liu , Yuan Tian , Raheem Beyah , Shouling Ji

Runtime failures are commonplace in modern distributed systems. When such issues arise, users often turn to platforms such as Github or JIRA to report them and request assistance. Automatically identifying the root cause of these failures…

Software Engineering · Computer Science 2025-04-01 Yichen Li , Yulun Wu , Jinyang Liu , Zhihan Jiang , Zhuangbin Chen , Guangba Yu , Michael R. Lyu

The goal of Root Cause Analysis (RCA) is to explain why an anomaly occurred by identifying where the fault originated. Several recent works model the anomalous event as resulting from a change in the causal mechanism at the root cause,…

Root cause analysis (RCA) for microservice systems has gained significant attention in recent years. However, there is still no standard benchmark that includes large-scale datasets and supports comprehensive evaluation environments. In…

Software Engineering · Computer Science 2025-02-04 Luan Pham , Hongyu Zhang , Huong Ha , Flora Salim , Xiuzhen Zhang