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Supervised machine learning models boast remarkable predictive capabilities. But can you trust your model? Will it work in deployment? What else can it tell you about the world? We want models to be not only good, but interpretable. And yet…

Machine Learning · Computer Science 2017-03-07 Zachary C. Lipton

Large language models (LLMs) are capable of generating plausible explanations of how they arrived at an answer to a question. However, these explanations can misrepresent the model's "reasoning" process, i.e., they can be unfaithful. This,…

Computation and Language · Computer Science 2025-05-21 Katie Matton , Robert Osazuwa Ness , John Guttag , Emre Kıcıman

Quality aspects such as ethics, fairness, and transparency have been proven to be essential for trustworthy software systems. Explainability has been identified not only as a means to achieve all these three aspects in systems, but also as…

Software Engineering · Computer Science 2022-04-08 Larissa Chazette , Jil Klünder , Merve Balci , Kurt Schneider

Trust is often cited as an essential criterion for the effective use and real-world deployment of AI. Researchers argue that AI should be more transparent to increase trust, making transparency one of the main goals of XAI. Nevertheless,…

Human-Computer Interaction · Computer Science 2025-05-14 Nicolas Scharowski , Sebastian A. C. Perrig , Nick von Felten , Florian Brühlmann

Trust between humans and artificial intelligence(AI) is an issue which has implications in many fields of human computer interaction. The current issue with artificial intelligence is a lack of transparency into its decision making, and…

Human-Computer Interaction · Computer Science 2021-08-11 Arnav Kartikeya

The role of trust within Human-Computer Interaction is being redefined. With the increasing omnipresence, autonomy, and opacity of technology, users often struggle to understand the capabilities and limitations of systems. In this article,…

Human-Computer Interaction · Computer Science 2026-04-08 Gabriela Beltrão , Debora F. de Souza , Sonia Sousa , David Lamas

Despite the importance of trust in human-AI interactions, researchers must adopt questionnaires from other disciplines that lack validation in the AI context. Motivated by the need for reliable and valid measures, we investigated the…

Trust in human-robot interactions (HRI) is measured in two main ways: through subjective questionnaires and through behavioral tasks. To optimize measurements of trust through questionnaires, the field of HRI faces two challenges: the…

Human-Computer Interaction · Computer Science 2021-04-26 Meia Chita-Tegmark , Theresa Law , Nicholas Rabb , Matthias Scheutz

The increasing reliance on Deep Learning models, combined with their inherent lack of transparency, has spurred the development of a novel field of study known as eXplainable AI (XAI) methods. These methods seek to enhance the trust of…

Explanation methods and their evaluation have become a significant issue in explainable artificial intelligence (XAI) due to the recent surge of opaque AI models in decision support systems (DSS). Since the most accurate AI models are…

Artificial Intelligence · Computer Science 2023-08-30 Helena Löfström , Karl Hammar , Ulf Johansson

With the current progress of Artificial Intelligence (AI) technology and its increasingly broader applications, trust is seen as a required criterion for AI usage, acceptance, and deployment. A robust measurement instrument is essential to…

Human-Computer Interaction · Computer Science 2025-10-27 Retno Larasati

Building trust in AI-based systems is deemed critical for their adoption and appropriate use. Recent research has thus attempted to evaluate how various attributes of these systems affect user trust. However, limitations regarding the…

Human-Computer Interaction · Computer Science 2022-04-29 Michaela Benk , Suzanne Tolmeijer , Florian von Wangenheim , Andrea Ferrario

This study critically examines the commonly held assumption that explicability in artificial intelligence (AI) systems inherently boosts user trust. Utilizing a meta-analytical approach, we conducted a comprehensive examination of the…

Artificial Intelligence · Computer Science 2025-04-18 Zahra Atf , Peter R. Lewis

The growing need for trustworthy machine learning has led to the blossom of interpretability research. Numerous explanation methods have been developed to serve this purpose. However, these methods are deficiently and inappropriately…

Machine Learning · Computer Science 2022-03-29 Yipei Wang , Xiaoqian Wang

Recently, requirements for the explainability of software systems have gained prominence. One of the primary motivators for such requirements is that explainability is expected to facilitate stakeholders' trust in a system. Although this…

Software Engineering · Computer Science 2021-08-16 Lena Kästner , Markus Langer , Veronika Lazar , Astrid Schomäcker , Timo Speith , Sarah Sterz

Artificial intelligence (AI) has huge potential to improve the health and well-being of people, but adoption in clinical practice is still limited. Lack of transparency is identified as one of the main barriers to implementation, as…

Artificial Intelligence · Computer Science 2021-01-06 Aniek F. Markus , Jan A. Kors , Peter R. Rijnbeek

Reproducibility is a key requirement for scientific progress. It allows the reproduction of the works of others, and, as a consequence, to fully trust the reported claims and results. In this work, we argue that, by facilitating…

Information Retrieval · Computer Science 2021-02-02 Alejandro Bellogín , Alan Said

In the early stages of scientific research, researchers rely on core scholarly judgments to identify relevant literature, assess credible evidence, and determine which directions merit pursuit. As AI tools become increasingly integrated…

Computers and Society · Computer Science 2026-04-28 Sanjana Gautam , Houjiang Liu , Yujin Choi , Matthew Lease

With the long term accumulation of high quality educational data, artificial intelligence has shown excellent performance in knowledge tracing. However, due to the lack of interpretability and transparency of some algorithms, this approach…

Computation and Language · Computer Science 2024-03-13 Yanhong Bai , Jiabao Zhao , Tingjiang Wei , Qing Cai , Liang He

With the growing popularity of deep-learning based NLP models, comes a need for interpretable systems. But what is interpretability, and what constitutes a high-quality interpretation? In this opinion piece we reflect on the current state…

Computation and Language · Computer Science 2020-04-29 Alon Jacovi , Yoav Goldberg