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Companies are dealing with many cognitive changes with the introduction of the Industry 4.0 paradigm. In this constantly changing environment, knowledge management is a key factor. Dialog systems, being able to hold a conversation with…

Human-Computer Interaction · Computer Science 2020-05-15 Elena Coli , Nicola Melluso , Gualtiero Fantoni , Daniele Mazzei

ChatGPT is a generative pretrained transformer language model created using artificial intelligence implemented as chatbot which can provide very detailed responses to a wide variety of questions. As a very contemporary phenomenon, this…

Cryptography and Security · Computer Science 2023-07-14 Sheetal Temara

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

Chatbots are intelligent software built to be used as a replacement for human interaction. Existing studies typically do not provide enough support for low-resource languages like Bangla. Due to the increasing popularity of social media, we…

Computation and Language · Computer Science 2021-10-14 Fahim Shahriar Khan , Mueeze Al Mushabbir , Mohammad Sabik Irbaz , MD Abdullah Al Nasim

Conversation agents fueled by Large Language Models (LLMs) are providing a new way to interact with visual data. While there have been initial attempts for image-based conversation models, this work addresses the under-explored field of…

Computer Vision and Pattern Recognition · Computer Science 2024-06-11 Muhammad Maaz , Hanoona Rasheed , Salman Khan , Fahad Shahbaz Khan

The growing demand for software developers and the increasing development complexity have emphasized the need for support in software engineering projects. This is especially relevant in light of advancements in artificial intelligence,…

Software Engineering · Computer Science 2023-05-02 Glaucia Melo

In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several…

Computation and Language · Computer Science 2022-02-08 Mattias Wahde , Marco Virgolin

In this paper, we propose MPC (Modular Prompted Chatbot), a new approach for creating high-quality conversational agents without the need for fine-tuning. Our method utilizes pre-trained large language models (LLMs) as individual modules…

Computation and Language · Computer Science 2023-08-17 Gibbeum Lee , Volker Hartmann , Jongho Park , Dimitris Papailiopoulos , Kangwook Lee

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

Building open-domain conversational systems (or chatbots) that produce convincing responses is a recognized challenge. Recent state-of-the-art (SoTA) transformer-based models for the generation of natural language dialogue have demonstrated…

Computation and Language · Computer Science 2022-02-15 Tosin Adewumi , Rickard Brännvall , Nosheen Abid , Maryam Pahlavan , Sana Sabah Sabry , Foteini Liwicki , Marcus Liwicki

Delivery of digital behaviour change interventions which encourage physical activity has been tried in many forms. Most often interventions are delivered as text notifications, but these do not promote interaction. Advances in…

Human-Computer Interaction · Computer Science 2020-04-30 Nirmalie Wiratunga , Kay Cooper , Anjana Wijekoon , Chamath Palihawadana , Vanessa Mendham , Ehud Reiter , Kyle Martin

Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…

Computers and Society · Computer Science 2022-12-22 Atoosa Kasirzadeh , Iason Gabriel

Much research in computational argumentation assumes that arguments and counterarguments can be obtained in some way. Yet, to improve and apply models of argument, we need methods for acquiring them. Current approaches include argument…

Artificial Intelligence · Computer Science 2018-05-14 Lisa A. Chalaguine , Anthony Hunter , Henry W. W. Potts , Fiona L. Hamilton

The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user's free-text responses, and probes answers whenever needed.…

Human-Computer Interaction · Computer Science 2020-03-24 Ziang Xiao , Michelle X. Zhou , Q. Vera Liao , Gloria Mark , Changyan Chi , Wenxi Chen , Huahai Yang

Rises in the number of animal abuse cases are reported around the world. While chatbots have been effective in influencing their users' perceptions and behaviors, little if any research has hitherto explored the design of chatbots that…

Human-Computer Interaction · Computer Science 2025-12-08 Jingshu Li , Aaditya Patwari , Yi-Chieh Lee

How can we enable users to heavily specify criteria for database queries in a user-friendly way? This paper describes a general framework of a conversational bot that extracts meaningful information from user's sentences, that asks…

Computation and Language · Computer Science 2018-08-30 Isak Czeresnia Etinger

Human conversation involves language, speech, and visual cues, with each medium providing complementary information. For instance, speech conveys a vibe or tone not fully captured by text alone. While multimodal LLMs focus on generating…

Human-Computer Interaction · Computer Science 2025-09-19 Taesoo Kim , Yongsik Jo , Hyunmin Song , Taehwan Kim

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced language model developed by OpenAI. The study evaluates the performance of ChatGPT on emotional dialogue understanding and generation through a series…

Computation and Language · Computer Science 2023-04-20 Weixiang Zhao , Yanyan Zhao , Xin Lu , Shilong Wang , Yanpeng Tong , Bing Qin

In this study we argue that integrating ChatGPT into the data processing pipeline of automated sensors in precision agriculture has the potential to bring several benefits and enhance various aspects of modern farming practices. Policy…

Artificial Intelligence · Computer Science 2023-11-14 Ilyas Potamitis

Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intelligence. In response, we make three main…

Artificial Intelligence · Computer Science 2026-04-17 Chen Huang , Zitan Jiang , Changyi Zou , Wenqiang Lei , See-Kiong Ng