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Recently there has been significant progress in the field of dialogue system thanks to the introduction of training paradigms such as fine-tune and prompt learning. Persona can function as the prior knowledge for maintaining the personality…

Information Retrieval · Computer Science 2024-01-24 Yanbing Chen , Lin Li , Xiaohui Tao , Dong Zhou

Endowing dialogue systems with personas is essential to deliver more human-like conversations. However, this problem is still far from well explored due to the difficulties of both embodying personalities in natural languages and the…

Computation and Language · Computer Science 2019-11-13 Yinhe Zheng , Rongsheng Zhang , Xiaoxi Mao , Minlie Huang

Personalizing conversational agents can enhance the quality of conversations and increase user engagement. However, they often lack external knowledge to appropriately tend to a user's persona. This is particularly crucial for practical…

Information Retrieval · Computer Science 2024-02-07 Kanak Raj , Kaushik Roy , Vamshi Bonagiri , Priyanshul Govil , Krishnaprasad Thirunarayanan , Manas Gaur

The introduction of Large Language Models (LLMs) has significantly transformed Natural Language Processing (NLP) applications by enabling more advanced analysis of customer personas. At Volvo Construction Equipment (VCE), customer personas…

Computation and Language · Computer Science 2025-05-26 Muhammed Rizwan , Lars Carlsson , Mohammad Loni

Most existing works on dialog systems only consider conversation content while neglecting the personality of the user the bot is interacting with, which begets several unsolved issues. In this paper, we present a personalized end-to-end…

Computation and Language · Computer Science 2018-11-13 Liangchen Luo , Wenhao Huang , Qi Zeng , Zaiqing Nie , Xu Sun

In multi-turn dialogues, large language models (LLM) face a critical challenge of ensuring coherence while adapting to user-specific information. This study introduces the persona knowledge gap, the discrepancy between a model's internal…

Computation and Language · Computer Science 2025-03-18 Sarvesh Baskar , Tanmay Tulsidas Verelakar , Srinivasan Parthasarathy , Manas Gaur

Large Language Models (LLMs) have quickly become an invaluable assistant for a variety of tasks. However, their effectiveness is constrained by their ability to tailor responses to human preferences and behaviors via personalization. Prior…

Computation and Language · Computer Science 2024-11-21 Lucie Charlotte Magister , Katherine Metcalf , Yizhe Zhang , Maartje ter Hoeve

Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several…

Computation and Language · Computer Science 2021-09-03 Zhengyi Ma , Zhicheng Dou , Yutao Zhu , Hanxun Zhong , Ji-Rong Wen

Generating persona consistent dialogue response is important for developing an intelligent conversational agent. Recent works typically fine-tune large-scale pre-trained models on this task by concatenating persona texts and dialogue…

Computation and Language · Computer Science 2023-05-23 Liang Chen , Hongru Wang , Yang Deng , Wai-Chung Kwan , Zezhong Wang , Kam-Fai Wong

Personalized alignment is essential for enabling large language models (LLMs) to engage effectively in user-centric dialogue. While recent prompt-based and offline optimization methods offer preliminary solutions, they fall short in…

Computation and Language · Computer Science 2025-12-12 Weixiang Zhao , Xingyu Sui , Yulin Hu , Jiahe Guo , Haixiao Liu , Biye Li , Yanyan Zhao , Bing Qin , Ting Liu

In conversational settings, individuals exhibit unique behaviors, rendering a one-size-fits-all approach insufficient for generating responses by dialogue agents. Although past studies have aimed to create personalized dialogue agents using…

Computation and Language · Computer Science 2023-04-20 Shivani Kumar , Rishabh Gupta , Md Shad Akhtar , Tanmoy Chakraborty

Personas are useful for dialogue response prediction. However, the personas used in current studies are pre-defined and hard to obtain before a conversation. To tackle this issue, we study a new task, named Speaker Persona Detection (SPD),…

Computation and Language · Computer Science 2021-09-06 Jia-Chen Gu , Zhen-Hua Ling , Yu Wu , Quan Liu , Zhigang Chen , Xiaodan Zhu

Memory-augmented conversational agents enable personalized interactions using long-term user memory and have gained substantial traction. However, existing benchmarks primarily focus on whether agents can recall and apply user information,…

Computation and Language · Computer Science 2026-01-21 Yulin Hu , Zimo Long , Jiahe Guo , Xingyu Sui , Xing Fu , Weixiang Zhao , Yanyan Zhao , Bing Qin

Endowing chatbots with a consistent persona is essential to an engaging conversation, yet it remains an unresolved challenge. In this work, we propose a new retrieval-enhanced approach for personalized response generation. Specifically, we…

Computation and Language · Computer Science 2023-06-13 Shuai Liu , Hyundong J. Cho , Marjorie Freedman , Xuezhe Ma , Jonathan May

We explore the task of improving persona consistency of dialogue agents. Recent models tackling consistency often train with additional Natural Language Inference (NLI) labels or attach trained extra modules to the generative agent for…

Computation and Language · Computer Science 2020-10-07 Hyunwoo Kim , Byeongchang Kim , Gunhee Kim

Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation necessitates a high degree of human-like diversity within…

Computation and Language · Computer Science 2024-09-04 Xiaoyu Lin , Xinkai Yu , Ankit Aich , Salvatore Giorgi , Lyle Ungar

Large Language Models (LLMs), such as ChatGPT, exhibit advanced capabilities in generating text, images, and videos. However, their effective use remains constrained by challenges in prompt formulation, personalization, and opaque…

Human-Computer Interaction · Computer Science 2025-03-04 Si Thu , A. Baki Kocaballi

Despite significant advancements in conversational AI, large language model (LLM)-powered chatbots often struggle with personalizing their responses according to individual user characteristics, such as technical expertise, learning style,…

Artificial Intelligence · Computer Science 2025-06-18 Shahaf David , Yair Meidan , Ido Hersko , Daniel Varnovitzky , Dudu Mimran , Yuval Elovici , Asaf Shabtai

Maintaining consistent personas is essential for dialogue agents. Although tremendous advancements have been brought, the limited-scale of annotated persona-dense data are still barriers towards training robust and consistent persona-based…

Computation and Language · Computer Science 2021-06-15 Haoyu Song , Yan Wang , Kaiyan Zhang , Wei-Nan Zhang , Ting Liu

Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…

Computation and Language · Computer Science 2025-06-26 Rupak Sarkar , Bahareh Sarrafzadeh , Nirupama Chandrasekaran , Nagu Rangan , Philip Resnik , Longqi Yang , Sujay Kumar Jauhar