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In recent years, the generation of conversation content based on deep neural networks has attracted many researchers. However, traditional neural language models tend to generate general replies, lacking logical and emotional factors. This…
Modern day conversational agents are trained to emulate the manner in which humans communicate. To emotionally bond with the user, these virtual agents need to be aware of the affective state of the user. Transformers are the recent state…
In this paper, a deep learning framework is proposed for automatic facial emotion based on deep convolutional networks. In order to increase the generalization ability and the robustness of the method, the dataset size is increased by…
The increasing use of dialogue agents makes it extremely desirable for them to understand and acknowledge the implied emotions to respond like humans with empathy. Chatbots using traditional techniques analyze emotions based on the context…
Behavioral interview evaluation using large language models presents unique challenges that require structured assessment, realistic interviewer behavior simulation, and pedagogical value for candidate training. We investigate chain of…
We introduce a novel multi-agent collaboration framework designed to enhance the accuracy and robustness of text classification models. Leveraging BERT as the primary classifier, our framework dynamically escalates low-confidence…
Due to its ability to accurately predict emotional state using multimodal features, audiovisual emotion recognition has recently gained more interest from researchers. This paper proposes two methods to predict emotional attributes from…
Conversational speech normally is embodied with loose syntactic structures at the utterance level but simultaneously exhibits topical coherence relations across consecutive utterances. Prior work has shown that capturing longer context…
There is a mismatch between psychological and computational studies on emotions. Psychological research aims at explaining and documenting internal mechanisms of these phenomena, while computational work often simplifies them into labels.…
Emotion recognition in multi-speaker conversations faces significant challenges due to speaker ambiguity and severe class imbalance. We propose a novel framework that addresses these issues through three key innovations: (1) a speaker…
In this paper we define and investigate the problem of \emph{persona authentication}: learning a conversational policy to verify the consistency of persona models. We propose a learning objective and prove (under some mild assumptions) that…
Detecting and classifying cyberbullying in social media is hard because of the complex nature of online language and the changing nature of content. This study presents a multi-stage BERT fusion framework. It uses hierarchical embeddings,…
As one promising way to inquire about any particular information through a dialog with the bot, question answering dialog systems have gained increasing research interests recently. Designing interactive QA systems has always been a…
Personalized dialogue systems have advanced considerably with the integration of user-specific personas into large language models (LLMs). However, while LLMs can effectively generate personalized responses, the influence of persona…
Recent advances in explainable recommendations have explored the integration of language models to analyze natural language rationales for user-item interactions. Despite their potential, existing methods often rely on ID-based…
Training a personalized dialogue system requires a lot of data, and the data collected for a single user is usually insufficient. One common practice for this problem is to share training dialogues between different users and train multiple…
We develop a chatbot using Deep Bidirectional Transformer models (BERT) to handle client questions in financial investment customer service. The bot can recognize 381 intents, and decides when to say "I don't know" and escalates…
Generating personalized responses is one of the major challenges in natural human-robot interaction. Current researches in this field mainly focus on generating responses consistent with the robot's pre-assigned persona, while ignoring the…
This research presents a hybrid emotion recognition system integrating advanced Deep Learning, Natural Language Processing (NLP), and Large Language Models (LLMs) to analyze audio and textual data for enhancing customer interactions in…
Current language models are usually trained using a self-supervised scheme, where the main focus is learning representations at the word or sentence level. However, there has been limited progress in generating useful discourse-level…