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State-of-the-art recommender system (RS) mostly rely on complex deep neural network (DNN) model structure, which makes it difficult to provide explanations along with RS decisions. Previous researchers have proved that providing…

Information Retrieval · Computer Science 2022-06-14 Zhichao Xu , Yi Han , Tao Yang , Anh Tran , Qingyao Ai

Facial expression recognition (FER) has emerged as a promising approach to the development of emotion-aware intelligent systems. The performance of FER in multiple domains is continuously being improved, especially through advancements in…

Human-Computer Interaction · Computer Science 2024-10-15 Sanjeev Nahulanthran , Mor Vered , Leimin Tian , Dana Kulić

Providing user-understandable explanations to justify recommendations could help users better understand the recommended items, increase the system's ease of use, and gain users' trust. A typical approach to realize it is natural language…

Information Retrieval · Computer Science 2023-01-16 Lei Li , Yongfeng Zhang , Li Chen

Emotional support conversations require more than fluent responses. Supporters need to understand the seeker's situation and emotions, adopt an appropriate strategy, and respond in a natural, human-like manner. Despite advances in large…

Computation and Language · Computer Science 2026-04-10 Yunxiao Wang , Meng Liu , Kaiyu Jiang , Bin Wen , Fan Yang , Tingting Gao , Lizi Liao

Recent advancements in explainable recommendation have greatly bolstered user experience by elucidating the decision-making rationale. However, the existing methods actually fail to provide effective feedback signals for potentially better…

Information Retrieval · Computer Science 2025-08-08 Jiakai Tang , Jingsen Zhang , Zihang Tian , Xueyang Feng , Lei Wang , Xu Chen

Large language models are routinely deployed on text that varies widely in emotional tone, yet their reasoning behavior is typically evaluated without accounting for emotion as a source of representational variation. Prior work has largely…

Computation and Language · Computer Science 2026-03-17 Benjamin Reichman , Adar Avsian , Samuel Webster , Larry Heck

With the prevalence of deep learning based embedding approaches, recommender systems have become a proven and indispensable tool in various information filtering applications. However, many of them remain difficult to diagnose what aspects…

Information Retrieval · Computer Science 2021-10-29 Yao Zhou , Haonan Wang , Jingrui He , Haixun Wang

Reinforcement learning plays a crucial role in generative re-ranking scenarios due to its exploration-exploitation capabilities, but existing generative methods mostly fail to adapt to the dynamic entropy changes in model difficulty during…

Artificial Intelligence · Computer Science 2026-01-21 Changshuo Zhang

Recently, research on explainable recommender systems has drawn much attention from both academia and industry, resulting in a variety of explainable models. As a consequence, their evaluation approaches vary from model to model, which…

Information Retrieval · Computer Science 2021-05-11 Lei Li , Yongfeng Zhang , Li Chen

Explainable Recommender Systems is an important field of study which provides reasons behind the suggested recommendations. Explanations with recommender systems are useful for developers while debugging anomalies within the system and for…

Information Retrieval · Computer Science 2025-03-11 Sairamvinay Vijayaraghavan , Prasant Mohapatra

Recommender systems take inputs from user history, use an internal ranking algorithm to generate results and possibly optimize this ranking based on feedback. However, often the recommender system is unaware of the actual intent of the user…

Information Retrieval · Computer Science 2017-11-30 Biswarup Bhattacharya , Iftikhar Burhanuddin , Abhilasha Sancheti , Kushal Satya

Explanatory information helps users to evaluate the suggestions offered by AI-driven decision support systems. With large language models, adjusting explanation expressions has become much easier. However, how these expressions influence…

Human-Computer Interaction · Computer Science 2025-02-28 Ayano Okoso , Mingzhe Yang , Yukino Baba

Knowledge graphs (KG) have become increasingly important to endow modern recommender systems with the ability to generate traceable reasoning paths to explain the recommendation process. However, prior research rarely considers the…

Information Retrieval · Computer Science 2021-04-19 Yaxin Zhu , Yikun Xian , Zuohui Fu , Gerard de Melo , Yongfeng Zhang

Recommendation system could help the companies to persuade users to visit or consume at a particular place, which was based on many traditional methods such as the set of collaborative filtering algorithms. Most research discusses the model…

Information Retrieval · Computer Science 2019-01-01 Jionghao Lin , Yiren Liu

We take inspiration from the study of human explanation to inform the design and evaluation of interpretability methods in machine learning. First, we survey the literature on human explanation in philosophy, cognitive science, and the…

Artificial Intelligence · Computer Science 2021-09-21 David Alvarez-Melis , Harmanpreet Kaur , Hal Daumé , Hanna Wallach , Jennifer Wortman Vaughan

Large Language Models (LLMs) are increasingly used to generate natural-language explanations in recommender systems, acting as explanation agents that reason over user behavior histories. While prior work has focused on explanation fluency…

Information Retrieval · Computer Science 2026-02-04 Guilin Zhang , Kai Zhao , Jeffrey Friedman , Xu Chu

Understanding emotions and responding accordingly is one of the biggest challenges of dialog systems. This paper presents EmpTransfo, a multi-head Transformer architecture for creating an empathetic dialog system. EmpTransfo utilizes…

Computation and Language · Computer Science 2020-03-09 Rohola Zandie , Mohammad H. Mahoor

Synthetic data is a useful resource for algorithmic research. It allows for the evaluation of systems under a range of conditions that might be difficult to achieve in real world settings. In recommender systems, the use of synthetic data…

Information Retrieval · Computer Science 2024-09-24 Elena Stefancova , Cassidy All , Joshua Paup , Martin Homola , Nicholas Mattei , Robin Burke

Multimodal Emotion Recognition (MER) is a critical research area that seeks to decode human emotions from diverse data modalities. However, existing machine learning methods predominantly rely on predefined emotion taxonomies, which fail to…

Human-Computer Interaction · Computer Science 2025-05-08 Zheng Lian , Haiyang Sun , Licai Sun , Haoyu Chen , Lan Chen , Hao Gu , Zhuofan Wen , Shun Chen , Siyuan Zhang , Hailiang Yao , Bin Liu , Rui Liu , Shan Liang , Ya Li , Jiangyan Yi , Jianhua Tao

System-provided explanations for recommendations are an important component towards transparent and trustworthy AI. In state-of-the-art research, this is a one-way signal, though, to improve user acceptance. In this paper, we turn the role…

Information Retrieval · Computer Science 2021-05-04 Azin Ghazimatin , Soumajit Pramanik , Rishiraj Saha Roy , Gerhard Weikum