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Dialogue summarization is a challenging task with significant practical value in customer service, meeting analysis, and conversational AI. Although large language models (LLMs) have achieved substantial progress in summarization tasks, the…

Computation and Language · Computer Science 2025-07-04 Keyan Jin , Yapeng Wang , Leonel Santos , Tao Fang , Xu Yang , Sio Kei Im , Hugo Gonçalo Oliveira

Output length is critical to dialogue summarization systems. The dialogue summary length is determined by multiple factors, including dialogue complexity, summary objective, and personal preferences. In this work, we approach dialogue…

Computation and Language · Computer Science 2022-10-28 Bin Wang , Chen Zhang , Chengwei Wei , Haizhou Li

Code-switching (CS) poses a significant challenge for Large Language Models (LLMs), yet its comprehensibility remains underexplored in LLMs. We introduce CS-Sum, to evaluate the comprehensibility of CS by the LLMs through CS dialogue to…

Computation and Language · Computer Science 2025-05-21 Sathya Krishnan Suresh , Tanmay Surana , Lim Zhi Hao , Eng Siong Chng

Meetings are a key component of human collaboration. As increasing numbers of meetings are recorded and transcribed, meeting summaries have become essential to remind those who may or may not have attended the meetings about the key…

Computation and Language · Computer Science 2021-04-14 Ming Zhong , Da Yin , Tao Yu , Ahmad Zaidi , Mutethia Mutuma , Rahul Jha , Ahmed Hassan Awadallah , Asli Celikyilmaz , Yang Liu , Xipeng Qiu , Dragomir Radev

In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short…

Computation and Language · Computer Science 2021-11-24 Guy Feigenblat , Chulaka Gunasekara , Benjamin Sznajder , Sachindra Joshi , David Konopnicki , Ranit Aharonov

Evaluating text summarization has been a challenging task in natural language processing (NLP). Automatic metrics which heavily rely on reference summaries are not suitable in many situations, while human evaluation is time-consuming and…

Computation and Language · Computer Science 2024-07-02 Huyen Nguyen , Haihua Chen , Lavanya Pobbathi , Junhua Ding

Dialogue summarization task involves summarizing long conversations while preserving the most salient information. Real-life dialogues often involve naturally occurring variations (e.g., repetitions, hesitations) and existing dialogue…

Computation and Language · Computer Science 2023-11-16 Ankita Gupta , Chulaka Gunasekara , Hui Wan , Jatin Ganhotra , Sachindra Joshi , Marina Danilevsky

The emergence of powerful LLMs has led to a paradigm shift in abstractive summarization of spoken documents. The properties that make LLMs so valuable for this task -- creativity, ability to produce fluent speech, and ability to abstract…

Artificial Intelligence · Computer Science 2024-10-25 Margaret Kroll , Kelsey Kraus

Due to the exponential growth of information and the need for efficient information consumption the task of summarization has gained paramount importance. Evaluating summarization accurately and objectively presents significant challenges,…

Computation and Language · Computer Science 2024-12-31 Dong Yuan , Eti Rastogi , Fen Zhao , Sagar Goyal , Gautam Naik , Sree Prasanna Rajagopal

This proposal introduces a Dialogue Challenge for building end-to-end task-completion dialogue systems, with the goal of encouraging the dialogue research community to collaborate and benchmark on standard datasets and unified experimental…

Computation and Language · Computer Science 2018-09-18 Xiujun Li , Yu Wang , Siqi Sun , Sarah Panda , Jingjing Liu , Jianfeng Gao

This paper describes an investigation of the robustness of large language models (LLMs) for retrieval augmented generation (RAG)-based summarization tasks. While LLMs provide summarization capabilities, their performance in complex,…

Computation and Language · Computer Science 2024-04-01 Shengjie Liu , Jing Wu , Jingyuan Bao , Wenyi Wang , Naira Hovakimyan , Christopher G Healey

Abstractive speech summarization (SSUM) aims to generate human-like summaries from speech. Given variations in information captured and phrasing, recordings can be summarized in multiple ways. Therefore, it is more reasonable to consider a…

Computation and Language · Computer Science 2024-10-28 Jee-weon Jung , Roshan Sharma , William Chen , Bhiksha Raj , Shinji Watanabe

Text summarization has been a crucial problem in natural language processing (NLP) for several decades. It aims to condense lengthy documents into shorter versions while retaining the most critical information. Various methods have been…

Computation and Language · Computer Science 2023-02-17 Xianjun Yang , Yan Li , Xinlu Zhang , Haifeng Chen , Wei Cheng

Meeting summarization has become a critical task since digital encounters have become a common practice. Large language models (LLMs) show great potential in summarization, offering enhanced coherence and context understanding compared to…

Computation and Language · Computer Science 2025-02-19 Frederic Kirstein , Terry Ruas , Bela Gipp

Recent advancements in Large Language Models (LLMs) and Prompt Engineering have made chatbot customization more accessible, significantly reducing barriers to tasks that previously required programming skills. However, prompt evaluation,…

Human-Computer Interaction · Computer Science 2025-08-13 Sam Yu-Te Lee , Aryaman Bahukhandi , Dongyu Liu , Kwan-Liu Ma

Recent advances in deep learning, and especially the invention of encoder-decoder architectures, has significantly improved the performance of abstractive summarization systems. The majority of research has focused on written documents,…

Computation and Language · Computer Science 2023-12-11 Virgile Rennard , Guokan Shang , Damien Grari , Julie Hunter , Michalis Vazirgiannis

Evaluating multi-document summarization (MDS) quality is difficult. This is especially true in the case of MDS for biomedical literature reviews, where models must synthesize contradicting evidence reported across different documents. Prior…

Computation and Language · Computer Science 2023-05-24 Lucy Lu Wang , Yulia Otmakhova , Jay DeYoung , Thinh Hung Truong , Bailey E. Kuehl , Erin Bransom , Byron C. Wallace

Spoken Dialogue Models (SDMs) have recently attracted significant attention for their ability to generate voice responses directly to users' spoken queries. Despite their increasing popularity, there exists a gap in research focused on…

Computation and Language · Computer Science 2025-10-07 Chengqian Ma , Wei Tao , Yiwen Guo

Information overloading requires the need for summarizers to extract salient information from the text. Currently, there is an overload of dialogue data due to the rise of virtual communication platforms. The rise of Covid-19 has led people…

Computation and Language · Computer Science 2022-12-19 Lakshmi Prasanna Kumar , Arman Kabiri

Dialogue summarization aims to condense the lengthy dialogue into a concise summary, and has recently achieved significant progress. However, the result of existing methods is still far from satisfactory. Previous works indicated that…

Computation and Language · Computer Science 2023-05-12 Yicheng Zou , Kaitao Song , Xu Tan , Zhongkai Fu , Qi Zhang , Dongsheng Li , Tao Gui