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Artificial intelligence tools are increasingly embedded in everyday work, yet employees' uptake varies widely even within the same organization. Drawing on sociotechnical and work design perspectives, this research examines whether…
AI assistants are increasingly integrated into older adults' daily lives, offering new opportunities for social support and accessibility while raising important questions about privacy, autonomy, and trust. As these systems become embedded…
Although domestic work is often viewed as manual labor, it involves significant interaction with online technologies. However, the detailed exploration of how domestic workers use these technologies remains limited. This study examines the…
More scientists are now using AI, but prior studies have examined only how they use it 'at the desk' for computer-based work. However, given that scientific work often happens 'beyond the desk' at lab and field sites, we conducted the first…
Despite significant improvements in automatic speech recognition and spoken language understanding - human interaction with Virtual Personal Assistants (VPAs) through speech remains irregular and sporadic. According to recent studies,…
We focus on the problem of designing an artificial agent (AI), capable of assisting a human user to complete a task. Our goal is to guide human users towards optimal task performance while keeping their cognitive load as low as possible.…
AI for supporting designers needs to be rethought. It should aim to cooperate, not automate, by supporting and leveraging the creativity and problem-solving of designers. The challenge for such AI is how to infer designers' goals and then…
Interactive Artificial Intelligent(AI) assistant systems are designed to offer timely guidance to help human users to complete a variety tasks. One of the remaining challenges is to understand user's mental states during the task for more…
The rapid rise of compound AI systems (a.k.a., AI agents) is reshaping the labor market, raising concerns about job displacement, diminished human agency, and overreliance on automation. Yet, we lack a systematic understanding of the…
Data wrangling tasks such as obtaining and linking data from various sources, transforming data formats, and correcting erroneous records, can constitute up to 80% of typical data engineering work. Despite the rise of machine learning and…
The proliferation of Artificial Intelligence (AI) in workplaces is transforming how we work. While existing research on human-AI collaboration at work often prioritizes performance, less is known about their experiential outcomes. Through…
Voice assistants (VAs) are becoming a feature of our everyday life. Yet, the user experience (UX) is often limited, leading to underuse, disengagement, and abandonment. Co-designing interactions for VAs with potential end-users can be…
To-do lists are a popular medium for personal information management. As to-do tasks are increasingly tracked in electronic form with mobile and desktop organizers, so does the potential for software support for the corresponding tasks by…
Occupation information can be utilized by digital assistants to provide occupation-specific personalized task support, including interruption management, task planning, and recommendations. Prior research in the digital workplace assistant…
Individuals increasingly face an overwhelming number of tasks and decisions. To cope with the new reality, there is growing research interest in developing intelligent agents that can effectively assist people across various aspects of…
As Generative AI (GenAI) becomes increasingly embedded in the workplace, managers are beginning to create Manager Clone Agents -- AI-powered digital surrogates trained on their work communications and decision patterns to perform managerial…
Novice and expert users have different systematic preferences in task-oriented dialogues. However, whether catering to these preferences actually improves user experience and task performance remains understudied. To investigate the effects…
As AI systems become increasingly capable and autonomous, domain experts' roles are shifting from performing tasks themselves to overseeing AI-generated outputs. Such oversight is critical, as undetected errors can have serious consequences…
Data storytelling plays an important role in data workers' daily jobs since it boosts team collaboration and public communication. However, to make an appealing data story, data workers spend tremendous efforts on various tasks, including…
Teaching assistants (TAs) are heavily used in computer science courses as a way to handle high enrollment and still being able to offer students individual tutoring and detailed assessments. TAs are themselves students who take on this…