Related papers: Detecting Spam Reviews on Vietnamese E-commerce We…
Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and…
Negative reviews on e-commerce platforms, mainly in the form of texts, are posted by online consumers to express complaints about unsatisfactory experiences, providing a proxy of big data for sellers to consider improvements. However, the…
Spam pages are designed to maliciously appear among the top search results by excessive usage of popular terms. Therefore, spam pages should be removed using an effective and efficient spam detection system. Previous methods for web spam…
Understanding customer sentiments is of paramount importance in marketing strategies today. Not only will it give companies an insight as to how customers perceive their products and/or services, but it will also give them an idea on how to…
The rapid spread of information in the digital age highlights the critical need for effective fact-checking tools, particularly for languages with limited resources, such as Vietnamese. In response to this challenge, we introduce…
Negative reviews, the poor ratings in postpurchase evaluation, play an indispensable role in e-commerce, especially in shaping future sales and firm equities. However, extant studies seldom examine their potential value for sellers and…
In the text classification problem, the imbalance of labels in datasets affect the performance of the text-classification models. Practically, the data about user comments on social networking sites not altogether appeared - the…
The rise in hateful and offensive language directed at other users is one of the adverse side effects of the increased use of social networking platforms. This could make it difficult for human moderators to review tagged comments filtered…
Spam is commonly known as unsolicited or unwanted email messages in the Internet causing potential threat to Internet Security. Users spend a valuable amount of time deleting spam emails. More importantly, ever increasing spam emails occupy…
The rapid growth of digital commerce has led to the accumulation of a massive number of consumer reviews on online platforms. Shopee, as one of the largest e-commerce platforms in Southeast Asia, receives millions of product reviews every…
The identification of spam messages on social networks is a very challenging task. Social media sites like Twitter \& Facebook attracts a lot of users and companies to advertise and attract users of personal gains. These advertisements most…
In recent years, Vietnam witnesses the mass development of social network users on different social platforms such as Facebook, Youtube, Instagram, and Tiktok. On social medias, hate speech has become a critical problem for social network…
Ranking problem of web-based rating system has attracted many attentions. A good ranking algorithm should be robust against spammer attack. Here we proposed a correlation based reputation algorithm to solve the ranking problem of such…
Emails and SMSs are the most popular tools in today communications, and as the increase of emails and SMSs users are increase, the number of spams is also increases. Spam is any kind of unwanted, unsolicited digital communication that gets…
Reviews spams are prevalent in e-commerce to manipulate product ranking and customers decisions maliciously. While spams generated based on simple spamming strategy can be detected effectively, hardened spammers can evade regular detectors…
The rise of large language models (LLMs) has enabled the generation of highly persuasive spam reviews that closely mimic human writing. These reviews pose significant challenges for existing detection systems and threaten the credibility of…
The lack of large realistic datasets presents a bottleneck in online deception detection studies. In this paper, we apply a data collection method based on social network analysis to quickly identify high-quality deceptive and truthful…
The persistence of lying by some consumers in their online posts of experiences with businesses is problematic, and taints the global pool of information that is used for decision making by people that assume they are true accounts of…
A reputable social media or review account can be a good cover for spamming activities. It has become prevalent that spammers buy/sell such accounts openly on the Web. We call these sold/bought accounts the changed-hands (CH) accounts. They…
This paper presents a comprehensive overview of the Comparative Opinion Mining from Vietnamese Product Reviews shared task (ComOM), held as part of the 10$^{th}$ International Workshop on Vietnamese Language and Speech Processing (VLSP…