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Online misinformation remains a critical challenge, and fact-checkers increasingly rely on claim matching systems that use sentence embedding models to retrieve relevant fact-checks. However, as users interact with claims online, they often…
Large language Models (LLMs) have achieved promising performance on arithmetic reasoning tasks by incorporating step-by-step chain-of-thought (CoT) prompting. However, LLMs face challenges in maintaining factual consistency during…
Recent advances in deep neural networks, language modeling and language generation have introduced new ideas to the field of conversational agents. As a result, deep neural models such as sequence-to-sequence, Memory Networks, and the…
ChatGPT has shown its great power in text processing, including its reasoning ability from text reading. However, there has not been any direct comparison between human readers and ChatGPT in reasoning ability related to text reading. This…
This article explores the phenomenon of confirmation bias in generative AI chatbots, a relatively underexamined aspect of AI-human interaction. Drawing on cognitive psychology and computational linguistics, it examines how confirmation…
We conducted a survey of 135 software engineering (SE) practitioners to understand how they use Generative AI-based chatbots like ChatGPT for SE tasks. We find that they want to use ChatGPT for SE tasks like software library selection but…
Query rewriting (QR) is an increasingly important technique to reduce customer friction caused by errors in a spoken language understanding pipeline, where the errors originate from various sources such as speech recognition errors,…
Neural dialog models often lack robustness to anomalous user input and produce inappropriate responses which leads to frustrating user experience. Although there are a set of prior approaches to out-of-domain (OOD) utterance detection, they…
ChatGPT is a publicly available chatbot that can quickly generate texts on given topics, but it is unknown whether the chatbot is really superior to human writers in all aspects of writing and whether its writing quality can be prominently…
The search of information in large text repositories has been plagued by the so-called document-query vocabulary gap, i.e. the semantic discordance between the contents in the stored document entities on the one hand and the human query on…
Can we accurately identify the true correspondences from multimodal datasets containing mismatched data pairs? Existing methods primarily emphasize the similarity matching between the representations of objects across modalities,…
Through reinforcement learning (RL) with outcome correctness rewards, large reasoning models (LRMs) with scaled inference computation have demonstrated substantial success on complex reasoning tasks. However, the one-sided reward, focused…
Incomplete utterance rewriting (IUR) has recently become an essential task in NLP, aiming to complement the incomplete utterance with sufficient context information for comprehension. In this paper, we propose a novel method by directly…
The development of LLMs has greatly enhanced the intelligence and fluency of question answering, while the emergence of retrieval enhancement has enabled models to better utilize external information. However, the presence of noise and…
Recent researches indicate that Pre-trained Large Language Models (LLMs) possess cognitive constructs similar to those observed in humans, prompting researchers to investigate the cognitive aspects of LLMs. This paper focuses on explicit…
The ubiquitous nature of chatbots and their interaction with users generate an enormous amount of data. Can we improve chatbots using this data? A self-feeding chatbot improves itself by asking natural language feedback when a user is…
Existing bias mitigation methods to reduce disparities in model outcomes across cohorts have focused on data augmentation, debiasing model embeddings, or adding fairness-based optimization objectives during training. Separately, certified…
The dependency between an adequate question formulation and correct answer selection is a very intriguing but still underexplored area. In this paper, we show that question rewriting (QR) of the conversational context allows to shed more…
Each utterance in multi-turn empathetic dialogues has features such as emotion, keywords, and utterance-level meaning. Feature transitions between utterances occur naturally. However, existing approaches fail to perceive the transitions…
Despite significant advances in recent years, the existing Computer-Assisted Pronunciation Training (CAPT) methods detect pronunciation errors with a relatively low accuracy (precision of 60% at 40%-80% recall). This Ph.D. work proposes…