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This paper examines the integration of emotional intelligence into artificial intelligence systems, with a focus on affective computing and the growing capabilities of Large Language Models (LLMs), such as ChatGPT and Claude, to recognize…

Computers and Society · Computer Science 2025-09-26 Nicola Fabiano

The rapid growth of e-commerce has led to an overwhelming volume of customer feedback, from product reviews to service interactions. Extracting meaningful insights from this data is crucial for businesses aiming to improve customer…

Information Retrieval · Computer Science 2025-06-27 Qianye Wu , Chengxuan Xia , Sixuan Tian

Sentiment analysis methods have become popular for investigating human communication, including discussions related to software projects. Since general-purpose sentiment analysis tools do not fit well with the information exchanged by…

Software Engineering · Computer Science 2021-04-22 Nicole Novielli , Fabio Calefato , Filippo Lanubile , Alexander Serebrenik

Emotion prediction is a key emerging research area that focuses on identifying and forecasting the emotional state of a human from multiple modalities. Among other data sources, physiological data can serve as an indicator for emotions with…

Machine Learning · Computer Science 2022-01-19 Maryam Khalid , Emily Willis

The project leverages advanced machine and deep learning techniques to address the challenge of emotion recognition by focusing on non-facial cues, specifically hands, body gestures, and gestures. Traditional emotion recognition systems…

Computer Vision and Pattern Recognition · Computer Science 2024-07-16 Haoyang Liu

Affective computing stands at the forefront of artificial intelligence (AI), seeking to imbue machines with the ability to comprehend and respond to human emotions. Central to this field is emotion recognition, which endeavors to identify…

Machine Learning · Computer Science 2024-07-08 Fei Ma , Yucheng Yuan , Yifan Xie , Hongwei Ren , Ivan Liu , Ying He , Fuji Ren , Fei Richard Yu , Shiguang Ni

Sentiment analysis has various application scenarios in software engineering (SE), such as detecting developers' emotions in commit messages and identifying their opinions on Q&A forums. However, commonly used out-of-the-box sentiment…

Software Engineering · Computer Science 2019-07-05 Zhenpeng Chen , Yanbin Cao , Xuan Lu , Qiaozhu Mei , Xuanzhe Liu

Multimodal affective computing has gained increasing attention due to its broad applications in understanding human behavior and intentions, particularly in text-centric multimodal scenarios. Existing research spans diverse tasks,…

Computation and Language · Computer Science 2026-04-08 Guimin Hu , Weimin Lyu , Chang Sun , Zhihong Zhu , Lin Gui , Ruichu Cai , Erik Cambria , Hasti Seifi

Sentiment analysis is a field within NLP that has gained importance because it is applied in various areas such as; social media surveillance, customer feedback evaluation and market research. At the same time, distributed systems allow for…

Computation and Language · Computer Science 2025-03-25 Mahak Shah , Akaash Vishal Hazarika , Meetu Malhotra , Sachin C. Patil , Joshit Mohanty

Human emotion is expressed in many communication modalities and media formats and so their computational study is equally diversified into natural language processing, audio signal analysis, computer vision, etc. Similarly, the large…

Machine Learning · Computer Science 2023-08-16 Sven Buechel , Udo Hahn

One of the most significant issues as attended a lot in recent years is that of recognizing the sentiments and emotions in social media texts. The analysis of sentiments and emotions is intended to recognize the conceptual information such…

Machine Learning · Computer Science 2025-03-27 Bahareh Golchin , Noushin Riahi

Understanding complex user behaviour under various conditions, scenarios and journeys can be fundamental to the improvement of the user-experience for a given system. Predictive models of user reactions, responses -- and in particular,…

Human-Computer Interaction · Computer Science 2016-08-11 Mohamed Mostafa , Tom Crick , Ana C. Calderon , Giles Oatley

Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose…

This paper explores the growing presence of emotionally responsive artificial intelligence through a critical and interdisciplinary lens. Bringing together the voices of early-career researchers from multiple fields, it explores how AI…

Emotions (e.g., Joy, Anger) are prevalent in daily software engineering (SE) activities, and are known to be significant indicators of work productivity (e.g., bug fixing efficiency). Recent studies have shown that directly applying general…

Software Engineering · Computer Science 2025-12-16 Mia Mohammad Imran , Yashasvi Jain , Preetha Chatterjee , Kostadin Damevski

Over the last few years, social media has evolved into a medium for expressing personal views, emotions, and even business and political proposals, recommendations, and advertisements. We address the topic of identifying emotions from text…

Machine Learning · Computer Science 2025-11-06 Md Mahbubur Rahman , Shaila Sharmin

While increasing research focuses on the emotional well-being of agile team members, a significant gap remains in emotion monitoring studies for Scrum Masters and meeting organizers, whose impact on team dynamics is crucial. This paper…

Artificial Intelligence · Computer Science 2026-05-19 Jingni Huang , Peter Bloodsworth

Affective computing is a field of study that focuses on developing systems and technologies that can understand, interpret, and respond to human emotions. Speech Emotion Recognition (SER), in particular, has got a lot of attention from…

Computation and Language · Computer Science 2023-12-20 Varun Sharma

There has been a good amount of progress in sentiment analysis over the past 10 years, including the proposal of new methods and the creation of benchmark datasets. In some papers, however, there is a tendency to compare models only on one…

Computation and Language · Computer Science 2017-09-14 Jeremy Barnes , Roman Klinger , Sabine Schulte im Walde

Emotion recognition has the potential to play a pivotal role in enhancing human-computer interaction by enabling systems to accurately interpret and respond to human affect. Yet, capturing emotions in face-to-face contexts remains…