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We present a novel summarization framework for reviews of products and services by selecting informative and concise text segments from the reviews. Our method consists of two major steps. First, we identify five frequently occurring…
Recent years have brought about an interest in the challenging task of summarizing conversation threads (meetings, online discussions, etc.). Such summaries help analysis of the long text to quickly catch up with the decisions made and thus…
Over the past few years, the use of the Internet for healthcare-related tasks has grown by leaps and bounds, posing a challenge in effectively managing and processing information to ensure its efficient utilization. During moments of…
The quest for seeking health information has swamped the web with consumers health-related questions. Generally, consumers use overly descriptive and peripheral information to express their medical condition or other healthcare needs,…
Many organizations require their customer-care agents to manually summarize their conversations with customers. These summaries are vital for decision making purposes of the organizations. The perspective of the summary that is required to…
Clinical conversation summarization has become an important application of Natural language Processing. In this work, we intend to analyze summarization model ensembling approaches, that can be utilized to improve the overall accuracy of…
The therapeutic working alliance is a critical predictor of psychotherapy success. Traditionally, working alliance assessment relies on questionnaires completed by both therapists and patients. In this paper, we present COMPASS, a novel…
Abstractive dialogue summarization is a challenging task for several reasons. First, most of the important pieces of information in a conversation are scattered across utterances through multi-party interactions with different textual…
Text summarization systems have made significant progress in recent years, but typically generate summaries in one single step. However, the one-shot summarization setting is sometimes inadequate, as the generated summary may contain…
Existing multi-document summarization approaches produce a uniform summary for all users without considering individuals' interests, which is highly impractical. Making a user-specific summary is a challenging task as it requires: i)…
Opinion summarization is expected to digest larger review sets and provide summaries from different perspectives. However, most existing solutions are deficient in epitomizing extensive reviews and offering opinion summaries from various…
Medical abstractive summarization faces the challenge of balancing faithfulness and informativeness. Current methods often sacrifice key information for faithfulness or introduce confabulations when prioritizing informativeness. While…
Conventional dialogue summarization methods directly generate summaries and do not consider user's specific interests. This poses challenges in cases where the users are more focused on particular topics or aspects. With the advancement of…
Summarizing medical conversations poses unique challenges due to the specialized domain and the difficulty of collecting in-domain training data. In this study, we investigate the performance of state-of-the-art doctor-patient conversation…
Controllable summarization allows users to generate customized summaries with specified attributes. However, due to the lack of designated annotations of controlled summaries, existing works have to craft pseudo datasets by adapting generic…
Large Language Models (LLMs) are increasingly demonstrating the potential to reach human-level performance in generating clinical summaries from patient-clinician conversations. However, these summaries often focus on patients' biology…
Medical conversation summarization is integral in capturing information gathered during interactions between patients and physicians. Summarized conversations are used to facilitate patient hand-offs between physicians, and as part of…
Mental health counseling is an enterprise with profound societal importance where conversations play a primary role. In order to acquire the conversational skills needed to face a challenging range of situations, mental health counselors…
With the growing prevalence of psychological interventions, it is vital to have measures which rate the effectiveness of psychological care to assist in training, supervision, and quality assurance of services. Traditionally, quality…
Healthcare Community Question Answering (CQA) forums offer an accessible platform for individuals seeking information on various healthcare-related topics. People find such platforms suitable for self-disclosure, seeking medical opinions,…