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Affect recognition, encompassing emotions, moods, and feelings, plays a pivotal role in human communication. In the realm of conversational artificial intelligence, the ability to discern and respond to human affective cues is a critical…
Dialogue discourse parsing aims to identify and analyze discourse relations between the utterances within dialogues. However, linguistic features in dialogues, such as omission and idiom, frequently introduce ambiguities that obscure the…
When AI systems allow human-like communication, they elicit increasingly complex relational responses. Knowledge workers face a particular challenge: They approach these systems as tools while interacting with them in ways that resemble…
In this paper I describe how miscommunication problems are dealt with in the spoken language system DIALOGOS. The dialogue module of the system exploits dialogic expectations in a twofold way: to model what future user utterance might be…
Effective communication between humans and intelligent agents has promising applications for solving complex problems. One such approach is visual dialogue, which leverages multimodal context to assist humans. However, real-world scenarios…
While large language models (LLMs) excel in mathematical and code reasoning, we observe they struggle with social reasoning tasks, exhibiting cognitive confusion, logical inconsistencies, and conflation between objective world states and…
Agent assistance during human-human customer support spoken interactions requires triggering workflows based on the caller's intent (reason for call). Timeliness of prediction is essential for a good user experience. The goal is for a…
Knowing how to end and resume conversations over time is a natural part of communication, allowing for discussions to span weeks, months, or years. The duration of gaps between conversations dictates which topics are relevant and which…
The growing demand for software developers and the increasing development complexity have emphasized the need for support in software engineering projects. This is especially relevant in light of advancements in artificial intelligence,…
Speech emotion recognition plays an important role in various applications. However, most existing approaches predict a single emotion label, oversimplifying the inherently ambiguous nature of human emotional expression. Recent large…
To generate trust with their users, Explainable Artificial Intelligence (XAI) systems need to include an explanation model that can communicate the internal decisions, behaviours and actions to the interacting humans. Successful explanation…
Embodied agents designed to assist users with tasks must engage in natural language interactions, interpret instructions, execute actions, and communicate effectively to resolve issues. However, collecting large-scale, diverse datasets of…
Finding claims that researchers have made considerable progress in artificial intelligence over the last several decades is easy. However, our everyday interactions with cognitive systems (e.g., Siri, Alexa, DALL-E) quickly move from…
Domain specific chatbot applications often involve multi step interactions, such as refining search filters, selecting multiple items, or performing comparisons. Traditional graphical user interfaces (GUIs) handle these workflows by…
Bipolar disorder, a severe chronic mental illness characterized by pathological mood swings from depression to mania, requires ongoing symptom severity tracking to both guide and measure treatments that are critical for maintaining…
Ambiguities are inevitable in human-robot interaction, especially when a robot follows user instructions in a large, shared space. For example, if a user asks the robot to find an object in a home environment with underspecified…
This paper targets the problem of speech act detection in conversations about bug repair. We conduct a "Wizard of Oz" experiment with 30 professional programmers, in which the programmers fix bugs for two hours, and use a simulated virtual…
There are several dialog frameworks which allow manual specification of intents and rule based dialog flow. The rule based framework provides good control to dialog designers at the expense of being more time consuming and laborious. The…
An important aspect of developing conversational agents is to give a bot the ability to improve through communicating with humans and to learn from the mistakes that it makes. Most research has focused on learning from fixed training sets…
Autonomous vehicles often make complex decisions via machine learning-based predictive models applied to collected sensor data. While this combination of methods provides a foundation for real-time actions, self-driving behavior primarily…