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In today's digitalized world, where software systems are becoming increasingly ubiquitous and complex, the quality aspect of explainability is gaining relevance. A major challenge in achieving adequate explanations is the elicitation of…

Software Engineering · Computer Science 2025-06-23 Hannah Deters , Laura Reinhardt , Jakob Droste , Martin Obaidi , Kurt Schneider

Images account for a significant part of user decisions in many application scenarios, such as product images in e-commerce, or user image posts in social networks. It is intuitive that user preferences on the visual patterns of image…

Information Retrieval · Computer Science 2018-02-01 Xu Chen , Yongfeng Zhang , Hongteng Xu , Yixin Cao , Zheng Qin , Hongyuan Zha

Explainable recommender systems can explain their recommendation decisions, enhancing user trust in the systems. Most explainable recommender systems either rely on human-annotated rationales to train models for explanation generation or…

Information Retrieval · Computer Science 2024-01-09 Hanqi Yan , Lin Gui , Menghan Wang , Kun Zhang , Yulan He

Designing robots capable of generating interpretable behavior is a prerequisite for achieving effective human-robot collaboration. This means that the robots need to be capable of generating behavior that aligns with human expectations and,…

Artificial Intelligence · Computer Science 2020-08-04 Anagha Kulkarni , Sarath Sreedharan , Sarah Keren , Tathagata Chakraborti , David Smith , Subbarao Kambhampati

The adoption of intelligent systems creates opportunities as well as challenges for medical work. On the positive side, intelligent systems have the potential to compute complex data from patients and generate automated diagnosis…

Human-Computer Interaction · Computer Science 2019-02-19 Yao Xie , Ge Gao , Xiang 'Anthony' Chen

Explainability is crucial for complex systems like pervasive smart environments, as they collect and analyze data from various sensors, follow multiple rules, and control different devices resulting in behavior that is not trivial and,…

Human-Computer Interaction · Computer Science 2024-02-21 Mersedeh Sadeghi , Lars Herbold , Max Unterbusch , Andreas Vogelsang

A significant remaining challenge for existing recommender systems is that users may not trust the recommender systems for either lack of explanation or inaccurate recommendation results. Thus, it becomes critical to embrace a trustworthy…

Information Retrieval · Computer Science 2020-10-07 Manqing Dong , Feng Yuan , Lina Yao , Xianzhi Wang , Xiwei Xu , Liming Zhu

Modern e-commerce platforms offer vast product selections, making it difficult for customers to find items that they like and that are relevant to their current session intent. This is why it is key for e-commerce platforms to have near…

Providing explanations within the recommendation system would boost user satisfaction and foster trust, especially by elaborating on the reasons for selecting recommended items tailored to the user. The predominant approach in this domain…

Information Retrieval · Computer Science 2024-02-07 Yicui Peng , Hao Chen , Chingsheng Lin , Guo Huang , Jinrong Hu , Hui Guo , Bin Kong , Shu Hu , Xi Wu , Xin Wang

Large-scale e-commerce sites can collect and analyze a large number of user preferences and behaviors, and thus can recommend highly trusted products to users. However, it is very difficult for individuals or non-corporate groups to obtain…

Information Retrieval · Computer Science 2021-12-20 Weijian Li , Masato Kikuchi , Tadachika Ozono

Natural language explanations in recommender systems are often framed as a review generation task, leveraging user reviews as ground-truth supervision. While convenient, this approach conflates a user's opinion with the system's reasoning,…

Information Retrieval · Computer Science 2025-08-08 S. M. F. Sani , Asal Meskin , Mohammad Amanlou , Hamid R. Rabiee

Prediction-oriented machine learning is becoming increasingly valuable to organizations, as it may drive applications in crucial business areas. However, decision-makers from companies across various industries are still largely reluctant…

Software Engineering · Computer Science 2023-06-22 Giacomo Welsch , Peter Kowalczyk

Recommender systems are a vital tool that helps us to overcome the information overload problem. They are being used by most e-commerce web sites and attract the interest of a broad scientific community. A recommender system uses data on…

Information Retrieval · Computer Science 2017-02-22 Fei Yu , An Zeng , Sebastien Gillard , Matus Medo

AI for supporting designers needs to be rethought. It should aim to cooperate, not automate, by supporting and leveraging the creativity and problem-solving of designers. The challenge for such AI is how to infer designers' goals and then…

Human-Computer Interaction · Computer Science 2021-07-29 Sebastiaan De Peuter , Antti Oulasvirta , Samuel Kaski

Recommendation systems play a crucial role in various domains, suggesting items based on user behavior.However, the lack of transparency in presenting recommendations can lead to user confusion. In this paper, we introduce Data-level…

Information Retrieval · Computer Science 2024-04-10 Shen Gao , Yifan Wang , Jiabao Fang , Lisi Chen , Peng Han , Shuo Shang

Explainable recommender systems are designed to elucidate the explanation behind each recommendation, enabling users to comprehend the underlying logic. Previous works perform rating prediction and explanation generation in a multi-task…

Information Retrieval · Computer Science 2025-04-09 Shijie Liu , Ruixing Ding , Weihai Lu , Jun Wang , Mo Yu , Xiaoming Shi , Wei Zhang

People often take user ratings and reviews into consideration when shopping for products or services online. However, such user-generated data contains self-selection bias that could affect people decisions and it is hard to resolve this…

Human-Computer Interaction · Computer Science 2022-09-21 Qian Zhu , Leo Yu-Ho Lo , Meng Xia , Zixin Chen , Xiaojuan Ma

Decisions in organizations are about evaluating alternatives and choosing the one that would best serve organizational goals. To the extent that the evaluation of alternatives could be formulated as a predictive task with appropriate…

Human-Computer Interaction · Computer Science 2022-06-30 Charles Wan , Rodrigo Belo , Leid Zejnilović

In this paper, we propose a novel ranking framework for collaborative filtering with the overall aim of learning user preferences over items by minimizing a pairwise ranking loss. We show the minimization problem involves dependent random…

The opaque nature of many intelligent systems violates established usability principles and thus presents a challenge for human-computer interaction. Research in the field therefore highlights the need for transparency, scrutability,…

Human-Computer Interaction · Computer Science 2021-02-19 Malin Eiband , Daniel Buschek , Heinrich Hussmann
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